Repeated Notes Client Crashes on Vista SP1

HCL Domino Domino Forum
1

My notes 8.5 install (HF58 2/9/09) running on Vista SP1 with 3GB memory and
all OS patches/fixes crashes many times a day. I installed HF58 2/9/09 a few days ago but there is no difference in behavior (both the pure 8.5 install from DEC and 8.5 + HF58 do the same thing). Its starting to get annoying.

Problem is random, I could be looking at email, opening attachment, looking
at calendar and the system (notes only) just stops responding. I wait but it
never recovers no crash message it just hangs, only way to recover is to
NSD -KILL and then restart notes.

I do not see any error messages or crash warnings although I have a ton of
crash files in the IBM Support folder in notes.

The only thing I can point to (this is speculation) is that it can not handle the quick switching from window email to email. I use the ESC key to close emails and it seems that I notice it more when I ESC and quickly select another email message. It seems to hesitate like there are too many mouse/keyboard inputs and then it just hangs.

Has anyone seen this or have any suggestions??

2

Subject: Can you post the FATAL THREAD section of the NSD…

Hi

Can you post the FATAL THREAD section of the NSD files with the few lines under it

For example:

############################################################

FATAL THREAD 1/2 [ domdsm:107a8:67076]

FP=0x0012a34c, PC=0x60069a86, SP=0x0012a2f0, stksize=92

EAX=0x01a3088c, EBX=0x01a48650, ECX=0x0000bffe, EDX=0x01a325e6

ESI=0x00004000, EDI=0x0032ff78, CS=0x0000001b, SS=0x00000023

DS=0x00000023, ES=0x00000023, FS=0x0000003b, GS=0x00000000 Flags=0x00010206

Exception code: c0000005 (ACCESS_VIOLATION)

############################################################

@[ 1] 0x60069a86 nnotes._fdDelete@4+118 (4000,12a368,608770ef,4000)

@[ 2] 0x60069a0c nnotes._OSFileClose@4+12 (4000,12adc0,12a380,60872ea7)

@[ 3] 0x608770ef nnotes._sqloclose+15 (4000,12b59c,5010,0)

@[ 4] 0x60872ea7 nnotes._sqlpgclf+71 (12adc0,1aaa2cb,70,1aaa2f3)

@[ 5] 0x60885458 nnotes._sqlpgfdl+616 (12b9a4,1aaa2cb,41,12be44)

@[ 6] 0x60876a6f nnotes._sqlpgcdl+927 (12bf44,12b9a4,0,12be44).

Date

Topic

Frequently asked question - How to analyze Notes/Domino NSDs? (Jean-Yves Riverin)

JYR

3

Subject: For a hang situation, the diagnostic information is not triggered automatically. Please follow the following steps to collect the data

Collecting data for a hang or long delay
If the Notes Client is unresponsive, and remains unresponsive, it may be hung.

If the Notes Client is unresponsive, and eventually becomes responsive, it is not hung, but may have had a long delay.

To determine the root cause of the hang or long delay, an NSD and Java core file need to be generated.

To do so, perform the following steps:

Open a DOS command prompt

Switch to the Notes data directory

Run …\NSD (no args, assuming that the program dir is “above” the data directory

Run …\NSD again for a long delay. Having 2 NSDs back to back will allow a comparison of the 2 states to ensure that it is in the same area of code at both points.

After the NSDs completes, supply these 2 sets of files, or do an ISA data collection

data\IBM_TECHNICAL_SUPPORT\nsd*.txt file

data\workspace\logs\java*.txt file “Java core”

Please supply the NSDs and JavaCores which can be used to pinpoint the hang.

4

Subject: Repeated failures requested information:

Just to clarify - Running BASIC CLIENT - 8.5 (not running eclipse version)

Host Name : MCARBON2-PC

User Name : SYSTEM

Date : Fri Apr 10 10:26:22 2009

Windows Dir : C:\Windows

Arguments : “C:\Program Files\IBM\Lotus\Notes\nsd.exe” -dumpandkill -termstatus 1 -dlgopts showwait -crashpid 4420 -crashtid 5588 -runtime 300 -ini “C:\Program Files\IBM\Lotus\Notes\notes.ini” -svcreq 128

NSD Version : 8.5.00.8318 (Release 8.5)

OS Version : Windows/Vista 6.0 [32-bit] (Build 6001), PlatID=2, Service Pack 1 (2 Processors)

Build time : Sat Dec 6 01:58:24 2008

Latest file mod : Fri Nov 14 21:25:15 2008

Notes Core Version : Release 8.5 HF58 (32-bit client)

Notes Standard Version : 8.5_20081211.1925

I have the following “kill files” plus I also found some true crash files that generated a DMP file.

4/21/2009 10:18am

Host Name : MCARBON2-PC

User Name : SYSTEM

Date : Tue Apr 21 15:30:16 2009

Windows Dir : C:\Windows

Arguments : “C:\Program Files\IBM\Lotus\Notes\nsd.exe” -kill -pipename NSDPIPECPROGRA1IBMLOTUSNOTES20090421153016 -ini “C:\Program Files\IBM\Lotus\Notes\notes.ini” -svcreq 128

NSD Version : 8.5.00.8318 (Release 8.5)

OS Version : Windows/Vista 6.0 [32-bit] (Build 6001), PlatID=2, Service Pack 1 (2 Processors)

Build time : Sat Dec 6 01:58:24 2008

Latest file mod : Fri Nov 14 21:25:15 2008

Notes Core Version : Release 8.5 HF58 (32-bit client)

Notes Standard Version : 8.5_20081211.1925

<@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@>

Section: System Data → OS Process Table (Time 15:30:20)

<@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@>

<@@ ------ System Data → Active Users (Time 15:30:20) ------ @@>

UID Name

0  SYSTEM

1000 mcarbon2

<@@ ------ System Data → Processes (Time 15:30:20) ------ @@>

INFO PID PPID UID STIME COMMAND

    0000 0000     0            ??? [[System Process]:  0000]

    021c 0004     0 04/21 09:27:45 [\SystemRoot\System32\smss.exe:  021c]

    02a0 0294     0 04/21 09:27:50 [C:\Windows\system32\csrss.exe ObjectDirectory=\Windows SharedSection=1024,12288,512 Windows=On SubSystemType=Windows ServerDll=basesrv,1 ServerDll=winsrv:UserServerDllInitialization,3 ServerDll=winsrv:ConServerDllInitialization,2 ProfileControl...:  02a0]

    02d4 02cc     0 04/21 09:27:52 [C:\Windows\system32\csrss.exe ObjectDirectory=\Windows SharedSection=1024,12288,512 Windows=On SubSystemType=Windows ServerDll=basesrv,1 ServerDll=winsrv:UserServerDllInitialization,3 ServerDll=winsrv:ConServerDllInitialization,2 ProfileControl...:  02d4]

    02dc 0294     0 04/21 09:27:52 [C:\Windows\system32\wininit: wininit.exe:  02dc]

    0300 02dc     0 04/21 09:27:53   [C:\Windows\system32\services.exe:  0300]

    03e8 0300     0 04/21 09:27:55     [C:\Windows\system32\svchost.exe -k DcomLaunch:  03e8]

    0ca0 03e8     0 04/21 09:28:06       [C:\Windows\system32\wbem\wmiprvse.exe:  0ca0]

    041c 0300     0 04/21 09:27:56     [C:\Windows\system32\ibmpmsvc.exe:  041c]

    043c 0300     0 04/21 09:27:56     [C:\Windows\system32\nvvsvc.exe:  043c]

    0698 043c     0 04/21 09:27:58       [C:\Windows\system32\rundll32.exe C:\Windows\system32\NVSVC.DLL,nvsvcInitialize:  0698]

    0458 0300     0 04/21 09:27:56     [C:\Windows\system32\svchost.exe -k rpcss:  0458]

    04e4 0300     0 04/21 09:27:56     [C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted:  04e4]

    0500 0300     0 04/21 09:27:56     [C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted:  0500]

    0780 0500     0 04/21 09:28:01       [C:\Windows\system32\WLANExt.exe 2138088:  0780]

    00e4 0500  1000 04/21 09:35:12       ["C:\Windows\system32\Dwm.exe":  00e4]

    051c 0300     0 04/21 09:27:56     [C:\Windows\system32\svchost.exe -k netsvcs:  051c]

    0f78 051c     0 04/21 09:28:11       [C:\Windows\system32\taskeng: taskeng.exe {9D77523D-33A8-4DD0-AED5-914C002DD975}:  0f78]

    0afc 0f78     0 04/21 09:35:15         ["C:\Program Files\Google\Update\GoogleUpdate.exe" /c:  0afc]

    0f2c 051c  1000 04/21 09:35:12       [C:\Windows\system32\taskeng: taskeng.exe {BD258F0C-DCDA-471D-84AD-C4908935CB4E}:  0f2c]

    0594 0300     0 04/21 09:27:57     [C:\Windows\system32\SLsvc.exe:  0594]

    05d0 0300     0 04/21 09:27:57     [C:\Windows\system32\svchost.exe -k LocalService:  05d0]

    0624 0300     0 04/21 09:27:57     ["C:\Program Files\Symantec\Symantec Endpoint Protection\Smc.exe":  0624]

    0560 0624  1000 04/21 09:35:13       [C:\Program Files\Symantec\Symantec Endpoint Protection\SmcGui:  \\.\pipe\SygateSecurityAgentR41T469485 \\.\pipe\SygateSecurityAgentW18467T469485:  0560]

    06d8 0300     0 04/21 09:28:00     [C:\Windows\system32\svchost.exe -k NetworkService:  06d8]

    06f8 0300     0 04/21 09:28:00     ["C:\Program Files\Symantec\Symantec Endpoint Protection\SNAC.EXE":  06f8]

    076c 0300     0 04/21 09:28:00     ["C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe" /h ccCommon:  076c]

    02a4 0300     0 04/21 09:28:01     [C:\Windows\System32\spoolsv.exe:  02a4]

    03f0 0300     0 04/21 09:28:02     [C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork:  03f0]

    081c 0300     0 04/21 09:28:02     ["C:\Program Files\LENOVO\HOTKEY\TPHKSVC.exe":  081c]

    082c 0300     0 04/21 09:28:02     ["C:\Program Files\ThinkPad\ConnectUtilities\AcPrfMgrSvc.exe":  082c]

    0864 0300     0 04/21 09:28:03     [C:\Windows\system32\AEADISRV.EXE:  0864]

    0874 0300     0 04/21 09:28:03     ["C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe":  0874]

    088c 0300     0 04/21 09:28:03     [C:\Windows\system32\svchost.exe -k bthsvcs:  088c]

    08a0 0300     0 04/21 09:28:03     ["C:\Program Files\ThinkPad\Bluetooth Software\bin\btwdins.exe":  08a0]

    08e0 0300     0 04/21 09:28:03     ["C:\Program Files\Intel\WiFi\bin\EvtEng.exe":  08e0]

    08fc 0300     0 04/21 09:28:03     [C:\Windows\System32\svchost.exe -k HPZ12:  08fc]

    0908 0300     0 04/21 09:28:03     ["C:\Program Files\AT&T Global Network Client\netcfgsvr.exe":  0908]

    0960 0300     0 04/21 09:28:04     ["C:\Program Files\AT&T Global Network Client\NetClientSvc.exe":  0960]

    0978 0300     0 04/21 09:28:04     ["C:\Program Files\Encentuate\ObsService.exe":  0978]

    099c 0300     0 04/21 09:28:04     [C:\Windows\System32\svchost.exe -k HPZ12:  099c]

    09ac 0300     0 04/21 09:28:04     [C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted:  09ac]

    09c8 0300     0 04/21 09:28:04     ["C:\Program Files\ThinkPad\Utilities\PWMDBSVC.EXE":  09c8]

    09e8 0300     0 04/21 09:28:04     ["C:\Program Files\Common Files\Intel\WirelessCommon\RegSrvc.exe":  09e8]

    09fc 0300     0 04/21 09:28:04     [C:\Windows\system32\svchost.exe -k regsvc:  09fc]

    0a60 0300     0 04/21 09:28:05     ["C:\Program Files\Encentuate\SOCIAccess.exe":  0a60]

    0a74 0300     0 04/21 09:28:05     [C:\Windows\system32\svchost.exe -k imgsvc:  0a74]

    0a84 0300     0 04/21 09:28:05     ["C:\Program Files\Symantec\Symantec Endpoint Protection\Rtvscan.exe":  0a84]

    0ad0 0300     0 04/21 09:28:05     [C:\Windows\System32\svchost.exe -k WerSvcGroup:  0ad0]

    0494 0ad0  1000 04/21 15:29:56       [C:\Windows\system32\werfault: werfault.exe /h /shared Global\455a6dc9a44f4994ab8475c26c43b5d1:  0494]

    0ae0 0300     0 04/21 09:28:05     [C:\Windows\system32\SearchIndexer.exe /Embedding:  0ae0]

    0e08 0ae0     0 04/21 15:29:25       ["C:\Windows\system32\SearchProtocolHost.exe" Global\UsGthrFltPipeMssGthrPipe28_ Global\UsGthrCtrlFltPipeMssGthrPipe28 1 -2147483646 "Software\Microsoft\Windows Search" "Mozilla/4.0 (compatible; MSIE 6.0; Windows NT; MS Search 4.0 Robot) " "C:\P...:  0e08]

    07bc 0ae0     0 04/21 15:29:25       ["C:\Windows\system32\SearchFilterHost.exe" 0 648 652 660 65536 656 :  07bc]

    0b74 0300     0 04/21 09:28:05     ["C:\Program Files\ThinkPad\ConnectUtilities\AcSvc.exe":  0b74]

    0e0c 0b74     0 04/21 09:28:09       ["C:\Program Files\ThinkPad\ConnectUtilities\SvcGuiHlpr.exe" /IpNotifyInstance:  0e0c]

    0660 0300     0 04/21 09:30:07     ["C:\Program Files\IBM\Lotus\Notes\nsd.exe" -svcinvoke -ini "C:\Program Files\IBM\Lotus\Notes\notes.ini":  0660]

    17f8 0660     0 04/21 15:30:16       ["C:\Program Files\IBM\Lotus\Notes\nsd.exe"  -kill -pipename NSDPIPECPROGRA1IBMLOTUSNOTES20090421153016 -ini "C:\Program Files\IBM\Lotus\Notes\notes.ini" -svcreq 128:  17f8]

    12e4 0300     0 04/21 09:35:29     ["C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe":  12e4]

    1574 0300     0 04/21 09:35:42     ["C:\Program Files\iPod\bin\iPodService.exe":  1574]

    1438 0300     0 04/21 09:49:42     [C:\Windows\Microsoft.Net\Framework\v3.0\WPF\PresentationFontCache.exe:  1438]

    14fc 0300     0 04/21 10:40:39     [C:\Windows\system32\svchost.exe -k SDRSVC:  14fc]

    0310 02dc     0 04/21 09:27:53   [C:\Windows\system32\lsass.exe:  0310]

    0318 02dc     0 04/21 09:27:53   [C:\Windows\system32\lsm.exe:  0318]

    03a0 02cc     0 04/21 09:27:55 [C:\Windows\system32\winlogon: winlogon.exe:  03a0]

    0e1c 03a0  1000 04/21 15:29:37   [C:\Windows\system32\Taskmgr: "Taskmgr.exe":  0e1c]

    0640 04a8     0 04/21 09:27:57 [C:\Program Files\Encentuate\VistaCPMonitor: "C:\Program Files\Encentuate\\VistaCPMonitor.exe":  0640]

    0648 04a8     0 04/21 09:27:57 [C:\Program Files\Encentuate\DataProvider: "C:\Program Files\Encentuate\\DataProvider.exe":  0648]

    0678 0648     0 04/21 09:27:58   ["C:\Program Files\Encentuate\Sync.exe":  0678]

    0e8c 0d60  1000 04/21 09:35:12 [C:\Program Files\Encentuate\AATray: "C:\Program Files\Encentuate\\AATray.exe":  0e8c]

    0974 0400  1000 04/21 09:35:13 [C:\Windows\Explorer.EXE:  0974]

    1024 0974  1000 04/21 09:35:16   ["C:\Windows\System32\rundll32.exe" C:\Windows\system32\NvMcTray.dll,NvTaskbarInit:  1024]

    1030 0974  1000 04/21 09:35:16   ["C:\Program Files\ThinkPad\ConnectUtilities\ACTray.exe" :  1030]

    1038 0974  1000 04/21 09:35:16   ["C:\Program Files\ThinkPad\ConnectUtilities\ACWLIcon.exe" :  1038]

    1054 0974  1000 04/21 09:35:17   ["C:\Program Files\Lenovo\HOTKEY\TPOSDSVC.exe" :  1054]

    1308 1054  1000 04/21 09:35:29     ["C:\Program Files\Lenovo\HOTKEY\TPONSCR.exe" :  1308]

    133c 1054  1000 04/21 09:35:29     ["C:\Program Files\Lenovo\Zoom\TpScrex.exe" :  133c]

    105c 0974  1000 04/21 09:35:17   ["C:\Windows\System32\rundll32.exe" C:\PROGRA~1\ThinkPad\UTILIT~1\PWMTR32V.DLL,PwrMgrBkGndMonitor:  105c]

    1104 0974  1000 04/21 09:35:18   ["C:\Program Files\Synaptics\SynTP\SynTPEnh.exe" :  1104]

    1158 1104  1000 04/21 09:35:19     ["C:\Program Files\Synaptics\SynTP\SynTPLpr.exe" :  1158]

    112c 0974  1000 04/21 09:35:19   ["C:\Program Files\Analog Devices\Core\smax4pnp.exe" :  112c]

    113c 0974  1000 04/21 09:35:19   ["C:\Program Files\Lenovo\NPDIRECT\tpfnf7sp.exe" /r:  113c]

    114c 0974  1000 04/21 09:35:19   ["C:\Program Files\Adobe\Acrobat 8.0\Acrobat\Acrotray.exe" :  114c]

    1164 0974  1000 04/21 09:35:19   ["C:\Program Files\iTunes\iTunesHelper.exe" :  1164]

    116c 0974  1000 04/21 09:35:19   ["C:\Program Files\Common Files\Symantec Shared\ccApp.exe" :  116c]

    1174 0974  1000 04/21 09:35:19   ["C:\Program Files\Windows Sidebar\sidebar.exe" /autoRun:  1174]

    14cc 1174  1000 04/21 09:35:37     [C:\Program Files\Windows Sidebar\sidebar.exe /autoRun:  14cc]

    1194 0974  1000 04/21 09:35:19   ["C:\Program Files\TrueCrypt\TrueCrypt.exe" /q preferences:  1194]

    119c 0974  1000 04/21 09:35:19   ["C:\Program Files\ThinkPad\Utilities\TpKmapMn.exe" :  119c]

    11a4 0974  1000 04/21 09:35:19   ["C:\Program Files\Windows Media Player\wmpnscfg.exe" :  11a4]

    1734 0974  1000 04/21 09:36:40   [C:\PROGRA~1\ThinkPad\UTILIT~1\PWMUIAux.exe 262752:  1734]

    0918 0974  1000 04/21 09:38:10   ["C:\Program Files\AT&T Global Network Client\NetClient.exe" :  0918]

    04ac 0918  1000 04/21 09:38:10     ["C:\Program Files\AT&T Global Network Client\NetMsg.exe" :  04ac]

 -> 0ba0 0974  1000 04/21 13:20:07   ["C:\Program Files\IBM\Lotus\Notes\nlnotes.exe" :  0ba0]

 -> 066c 0ba0  1000 04/21 13:22:09     ["C:\Program Files\IBM\Lotus\Notes\ntaskldr.EXE" C:\Program Files\IBM\Lotus\Notes\ntaskldr.EXE:  066c]

 -> 123c 0ba0  1000 04/21 13:37:32     ["C:\Program Files\IBM\Lotus\Notes\swiftsrv.exe" SQ49EE045D SI49EE045E:  123c]

    148c 0ba0  1000 04/21 15:22:17     ["C:\Program Files\Microsoft Office\Office12\WINWORD.EXE" /n /dde:  148c]

    131c 0974  1000 04/21 15:30:16   [C:\Windows\system32\cmd: cmd /c ""C:\Users\mcarbon2\Desktop\nsd.bat" ":  131c]

    0cbc 131c  1000 04/21 15:30:16     [C:\Program Files\IBM\Lotus\Notes\nsd: nsd  -kill:  0cbc]

    0d34 104c  1000 04/21 14:58:31 ["C:\Program Files\Internet Explorer\ieuser.exe" -Embedding:  0d34]

    0ebc 104c  1000 04/21 14:58:31 ["C:\Program Files\Internet Explorer\iexplore.exe" :  0ebc]

<@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@>

Section: System Data → Notes Process Summary (Time 15:30:20)

<@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@>

<@@ ------ Instances → Instance1 (current) (Time 15:30:20) ------ @@>

            Ini File   : C:\Program Files\IBM\Lotus\Notes\notes.ini

            Data Dir   : D:\notes\data

            Prog Dir   : C:\Program Files\IBM\Lotus\Notes

            Notes Core Build: Release 8.5 HF58 February 06, 2009

            Notes Standard Build   : 8.5_20081211.1925



        Proc List:

              C:\Program Files\IBM\Lotus\Notes\nlnotes.exe (ba0)

              C:\Program Files\IBM\Lotus\Notes\ntaskldr.EXE (66c)

              C:\Program Files\IBM\Lotus\Notes\swiftsrv.exe (123c)

<@@ ------ System Data → Memory Usage (Time 15:30:20) ------ @@>

Total Physical Memory: 3.0G

Avail Physical Memory: 1.1G

Memory Usage : 63%

Total Paging File : 6.2G

Avail Paging File : 4.4G

Total Virtual Memory: 2.0G

Avail Virtual Memory: 1.9G

Avail Extended Virtual Memory: 0.0K

INFO (0): terminated process [ nlnotes: 0ba0]

INFO (0): terminated process [ntaskldr: 066c]

INFO (0): terminated process [swiftsrv: 123c]

INFO (0): Deleting pid.nbf

Started at: Tue Apr 21 15:30:16 2009

Ended at: Tue Apr 21 15:30:20 2009

Time Spent: 00:00:04

Generated Messages:

INFO (0): terminated process [ nlnotes: 0ba0]

INFO (0): terminated process [ntaskldr: 066c]

INFO (0): terminated process [swiftsrv: 123c]

INFO (0): Deleting pid.nbf

Please send the following files:

            NSD Log : D:\notes\data\IBM_TECHNICAL_SUPPORT\kill_W32I_MCARBON2-PC_2009_04_21@15_30_16.log

4/21/2009 10:18am

Host Name : MCARBON2-PC

User Name : SYSTEM

Date : Tue Apr 21 10:18:37 2009

Windows Dir : C:\Windows

Arguments : “C:\Program Files\IBM\Lotus\Notes\nsd.exe” -kill -pipename NSDPIPECPROGRA1IBMLOTUSNOTES20090421101837 -ini “C:\Program Files\IBM\Lotus\Notes\notes.ini” -svcreq 128

NSD Version : 8.5.00.8318 (Release 8.5)

OS Version : Windows/Vista 6.0 [32-bit] (Build 6001), PlatID=2, Service Pack 1 (2 Processors)

Build time : Sat Dec 6 01:58:24 2008

Latest file mod : Fri Nov 14 21:25:15 2008

Notes Core Version : Release 8.5 HF58 (32-bit client)

Notes Standard Version : 8.5_20081211.1925

<@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@>

Section: System Data → OS Process Table (Time 10:18:41)

<@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@>

<@@ ------ System Data → Active Users (Time 10:18:41) ------ @@>

UID Name

0  SYSTEM

1000 mcarbon2

<@@ ------ System Data → Processes (Time 10:18:41) ------ @@>

INFO PID PPID UID STIME COMMAND

    0000 0000     0            ??? [[System Process]:  0000]

    021c 0004     0 04/21 09:27:45 [\SystemRoot\System32\smss.exe:  021c]

    02a0 0294     0 04/21 09:27:50 [C:\Windows\system32\csrss.exe ObjectDirectory=\Windows SharedSection=1024,12288,512 Windows=On SubSystemType=Windows ServerDll=basesrv,1 ServerDll=winsrv:UserServerDllInitialization,3 ServerDll=winsrv:ConServerDllInitialization,2 ProfileControl...:  02a0]

    02d4 02cc     0 04/21 09:27:52 [C:\Windows\system32\csrss.exe ObjectDirectory=\Windows SharedSection=1024,12288,512 Windows=On SubSystemType=Windows ServerDll=basesrv,1 ServerDll=winsrv:UserServerDllInitialization,3 ServerDll=winsrv:ConServerDllInitialization,2 ProfileControl...:  02d4]

    02dc 0294     0 04/21 09:27:52 [C:\Windows\system32\wininit: wininit.exe:  02dc]

    0300 02dc     0 04/21 09:27:53   [C:\Windows\system32\services.exe:  0300]

    03e8 0300     0 04/21 09:27:55     [C:\Windows\system32\svchost.exe -k DcomLaunch:  03e8]

    0ca0 03e8     0 04/21 09:28:06       [C:\Windows\system32\wbem\wmiprvse.exe:  0ca0]

    151c 03e8     0 04/21 10:17:26       [C:\Windows\system32\wbem\wmiprvse.exe:  151c]

    041c 0300     0 04/21 09:27:56     [C:\Windows\system32\ibmpmsvc.exe:  041c]

    043c 0300     0 04/21 09:27:56     [C:\Windows\system32\nvvsvc.exe:  043c]

    0698 043c     0 04/21 09:27:58       [C:\Windows\system32\rundll32.exe C:\Windows\system32\NVSVC.DLL,nvsvcInitialize:  0698]

    0458 0300     0 04/21 09:27:56     [C:\Windows\system32\svchost.exe -k rpcss:  0458]

    04e4 0300     0 04/21 09:27:56     [C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted:  04e4]

    0500 0300     0 04/21 09:27:56     [C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted:  0500]

    0780 0500     0 04/21 09:28:01       [C:\Windows\system32\WLANExt.exe 2138088:  0780]

    00e4 0500  1000 04/21 09:35:12       ["C:\Windows\system32\Dwm.exe":  00e4]

    051c 0300     0 04/21 09:27:56     [C:\Windows\system32\svchost.exe -k netsvcs:  051c]

    0f78 051c     0 04/21 09:28:11       [C:\Windows\system32\taskeng: taskeng.exe {9D77523D-33A8-4DD0-AED5-914C002DD975}:  0f78]

    0afc 0f78     0 04/21 09:35:15         ["C:\Program Files\Google\Update\GoogleUpdate.exe" /c:  0afc]

    0f2c 051c  1000 04/21 09:35:12       [C:\Windows\system32\taskeng: taskeng.exe {BD258F0C-DCDA-471D-84AD-C4908935CB4E}:  0f2c]

    0594 0300     0 04/21 09:27:57     [C:\Windows\system32\SLsvc.exe:  0594]

    05d0 0300     0 04/21 09:27:57     [C:\Windows\system32\svchost.exe -k LocalService:  05d0]

    0624 0300     0 04/21 09:27:57     ["C:\Program Files\Symantec\Symantec Endpoint Protection\Smc.exe":  0624]

    0560 0624  1000 04/21 09:35:13       [C:\Program Files\Symantec\Symantec Endpoint Protection\SmcGui:  \\.\pipe\SygateSecurityAgentR41T469485 \\.\pipe\SygateSecurityAgentW18467T469485:  0560]

    06d8 0300     0 04/21 09:28:00     [C:\Windows\system32\svchost.exe -k NetworkService:  06d8]

    06f8 0300     0 04/21 09:28:00     ["C:\Program Files\Symantec\Symantec Endpoint Protection\SNAC.EXE":  06f8]

    076c 0300     0 04/21 09:28:00     ["C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe" /h ccCommon:  076c]

    02a4 0300     0 04/21 09:28:01     [C:\Windows\System32\spoolsv.exe:  02a4]

    03f0 0300     0 04/21 09:28:02     [C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork:  03f0]

    081c 0300     0 04/21 09:28:02     ["C:\Program Files\LENOVO\HOTKEY\TPHKSVC.exe":  081c]

    082c 0300     0 04/21 09:28:02     ["C:\Program Files\ThinkPad\ConnectUtilities\AcPrfMgrSvc.exe":  082c]

    0864 0300     0 04/21 09:28:03     [C:\Windows\system32\AEADISRV.EXE:  0864]

    0874 0300     0 04/21 09:28:03     ["C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe":  0874]

    088c 0300     0 04/21 09:28:03     [C:\Windows\system32\svchost.exe -k bthsvcs:  088c]

    08a0 0300     0 04/21 09:28:03     ["C:\Program Files\ThinkPad\Bluetooth Software\bin\btwdins.exe":  08a0]

    08e0 0300     0 04/21 09:28:03     ["C:\Program Files\Intel\WiFi\bin\EvtEng.exe":  08e0]

    08fc 0300     0 04/21 09:28:03     [C:\Windows\System32\svchost.exe -k HPZ12:  08fc]

    0908 0300     0 04/21 09:28:03     ["C:\Program Files\AT&T Global Network Client\netcfgsvr.exe":  0908]

    0960 0300     0 04/21 09:28:04     ["C:\Program Files\AT&T Global Network Client\NetClientSvc.exe":  0960]

    0978 0300     0 04/21 09:28:04     ["C:\Program Files\Encentuate\ObsService.exe":  0978]

    099c 0300     0 04/21 09:28:04     [C:\Windows\System32\svchost.exe -k HPZ12:  099c]

    09ac 0300     0 04/21 09:28:04     [C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted:  09ac]

    09c8 0300     0 04/21 09:28:04     ["C:\Program Files\ThinkPad\Utilities\PWMDBSVC.EXE":  09c8]

    09e8 0300     0 04/21 09:28:04     ["C:\Program Files\Common Files\Intel\WirelessCommon\RegSrvc.exe":  09e8]

    09fc 0300     0 04/21 09:28:04     [C:\Windows\system32\svchost.exe -k regsvc:  09fc]

    0a60 0300     0 04/21 09:28:05     ["C:\Program Files\Encentuate\SOCIAccess.exe":  0a60]

    0a74 0300     0 04/21 09:28:05     [C:\Windows\system32\svchost.exe -k imgsvc:  0a74]

    0a84 0300     0 04/21 09:28:05     ["C:\Program Files\Symantec\Symantec Endpoint Protection\Rtvscan.exe":  0a84]

    0ad0 0300     0 04/21 09:28:05     [C:\Windows\System32\svchost.exe -k WerSvcGroup:  0ad0]

    0ae0 0300     0 04/21 09:28:05     [C:\Windows\system32\SearchIndexer.exe /Embedding:  0ae0]

    0b74 0300     0 04/21 09:28:05     ["C:\Program Files\ThinkPad\ConnectUtilities\AcSvc.exe":  0b74]

    0e0c 0b74     0 04/21 09:28:09       ["C:\Program Files\ThinkPad\ConnectUtilities\SvcGuiHlpr.exe" /IpNotifyInstance:  0e0c]

    0660 0300     0 04/21 09:30:07     ["C:\Program Files\IBM\Lotus\Notes\nsd.exe" -svcinvoke -ini "C:\Program Files\IBM\Lotus\Notes\notes.ini":  0660]

    0be8 0660     0 04/21 10:18:37       ["C:\Program Files\IBM\Lotus\Notes\nsd.exe"  -kill -pipename NSDPIPECPROGRA1IBMLOTUSNOTES20090421101837 -ini "C:\Program Files\IBM\Lotus\Notes\notes.ini" -svcreq 128:  0be8]

    12e4 0300     0 04/21 09:35:29     ["C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe":  12e4]

    1574 0300     0 04/21 09:35:42     ["C:\Program Files\iPod\bin\iPodService.exe":  1574]

    1438 0300     0 04/21 09:49:42     [C:\Windows\Microsoft.Net\Framework\v3.0\WPF\PresentationFontCache.exe:  1438]

    0310 02dc     0 04/21 09:27:53   [C:\Windows\system32\lsass.exe:  0310]

    0318 02dc     0 04/21 09:27:53   [C:\Windows\system32\lsm.exe:  0318]

    03a0 02cc     0 04/21 09:27:55 [C:\Windows\system32\winlogon: winlogon.exe:  03a0]

    0640 04a8     0 04/21 09:27:57 [C:\Program Files\Encentuate\VistaCPMonitor: "C:\Program Files\Encentuate\\VistaCPMonitor.exe":  0640]

    0648 04a8     0 04/21 09:27:57 [C:\Program Files\Encentuate\DataProvider: "C:\Program Files\Encentuate\\DataProvider.exe":  0648]

    0678 0648     0 04/21 09:27:58   ["C:\Program Files\Encentuate\Sync.exe":  0678]

    0e8c 0d60  1000 04/21 09:35:12 [C:\Program Files\Encentuate\AATray: "C:\Program Files\Encentuate\\AATray.exe":  0e8c]

    0974 0400  1000 04/21 09:35:13 [C:\Windows\Explorer.EXE:  0974]

    1024 0974  1000 04/21 09:35:16   ["C:\Windows\System32\rundll32.exe" C:\Windows\system32\NvMcTray.dll,NvTaskbarInit:  1024]

    1030 0974  1000 04/21 09:35:16   ["C:\Program Files\ThinkPad\ConnectUtilities\ACTray.exe" :  1030]

    17b4 1030  1000 04/21 09:49:40     ["C:\Program Files\ThinkPad\ConnectUtilities\Access Connections.exe":  17b4]

    1038 0974  1000 04/21 09:35:16   ["C:\Program Files\ThinkPad\ConnectUtilities\ACWLIcon.exe" :  1038]

    1054 0974  1000 04/21 09:35:17   ["C:\Program Files\Lenovo\HOTKEY\TPOSDSVC.exe" :  1054]

    1308 1054  1000 04/21 09:35:29     ["C:\Program Files\Lenovo\HOTKEY\TPONSCR.exe" :  1308]

    133c 1054  1000 04/21 09:35:29     ["C:\Program Files\Lenovo\Zoom\TpScrex.exe" :  133c]

    105c 0974  1000 04/21 09:35:17   ["C:\Windows\System32\rundll32.exe" C:\PROGRA~1\ThinkPad\UTILIT~1\PWMTR32V.DLL,PwrMgrBkGndMonitor:  105c]

    1104 0974  1000 04/21 09:35:18   ["C:\Program Files\Synaptics\SynTP\SynTPEnh.exe" :  1104]

    1158 1104  1000 04/21 09:35:19     ["C:\Program Files\Synaptics\SynTP\SynTPLpr.exe" :  1158]

    112c 0974  1000 04/21 09:35:19   ["C:\Program Files\Analog Devices\Core\smax4pnp.exe" :  112c]

    113c 0974  1000 04/21 09:35:19   ["C:\Program Files\Lenovo\NPDIRECT\tpfnf7sp.exe" /r:  113c]

    114c 0974  1000 04/21 09:35:19   ["C:\Program Files\Adobe\Acrobat 8.0\Acrobat\Acrotray.exe" :  114c]

    1164 0974  1000 04/21 09:35:19   ["C:\Program Files\iTunes\iTunesHelper.exe" :  1164]

    116c 0974  1000 04/21 09:35:19   ["C:\Program Files\Common Files\Symantec Shared\ccApp.exe" :  116c]

    1174 0974  1000 04/21 09:35:19   ["C:\Program Files\Windows Sidebar\sidebar.exe" /autoRun:  1174]

    14cc 1174  1000 04/21 09:35:37     [C:\Program Files\Windows Sidebar\sidebar.exe /autoRun:  14cc]

    1194 0974  1000 04/21 09:35:19   ["C:\Program Files\TrueCrypt\TrueCrypt.exe" /q preferences:  1194]

    119c 0974  1000 04/21 09:35:19   ["C:\Program Files\ThinkPad\Utilities\TpKmapMn.exe" :  119c]

    11a4 0974  1000 04/21 09:35:19   ["C:\Program Files\Windows Media Player\wmpnscfg.exe" :  11a4]

    1734 0974  1000 04/21 09:36:40   [C:\PROGRA~1\ThinkPad\UTILIT~1\PWMUIAux.exe 262752:  1734]

    0918 0974  1000 04/21 09:38:10   ["C:\Program Files\AT&T Global Network Client\NetClient.exe" :  0918]

    04ac 0918  1000 04/21 09:38:10     ["C:\Program Files\AT&T Global Network Client\NetMsg.exe" :  04ac]

 -> 022c 0974  1000 04/21 09:38:20   ["C:\Program Files\IBM\Lotus\Notes\nlnotes.exe" :  022c]

 -> 1540 022c  1000 04/21 09:38:48     ["C:\Program Files\IBM\Lotus\Notes\ntaskldr.EXE" C:\Program Files\IBM\Lotus\Notes\ntaskldr.EXE:  1540]

 -> 17c0 022c  1000 04/21 09:50:04     ["C:\Program Files\IBM\Lotus\Notes\swiftsrv.exe" SQ49EDCF0D SI49EDCF0E:  17c0]

    0ee8 0974  1000 04/21 10:11:23   ["C:\Program Files\Microsoft Office\Office12\EXCEL.EXE" /e:  0ee8]

    17a0 0974  1000 04/21 10:13:36   ["C:\Program Files\Microsoft Office\Office12\WINWORD.EXE" /n /dde:  17a0]

    1644 0974  1000 04/21 10:18:37   ["C:\Program Files\IBM\Lotus\Notes\nsd.exe" -kill:  1644]

    0bdc 12ac  1000 04/21 10:16:31 ["C:\Windows\system32\Taskmgr.exe" :  0bdc]

<@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@>

Section: System Data → Notes Process Summary (Time 10:18:41)

<@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@>

<@@ ------ Instances → Instance1 (current) (Time 10:18:41) ------ @@>

            Ini File   : C:\Program Files\IBM\Lotus\Notes\notes.ini

            Data Dir   : D:\notes\data

            Prog Dir   : C:\Program Files\IBM\Lotus\Notes

            Notes Core Build: Release 8.5 HF58 February 06, 2009

            Notes Standard Build   : 8.5_20081211.1925



        Proc List:

              C:\Program Files\IBM\Lotus\Notes\nlnotes.exe (22c)

              C:\Program Files\IBM\Lotus\Notes\ntaskldr.EXE (1540)

              C:\Program Files\IBM\Lotus\Notes\swiftsrv.exe (17c0)

<@@ ------ System Data → Memory Usage (Time 10:18:41) ------ @@>

Total Physical Memory: 3.0G

Avail Physical Memory: 1.1G

Memory Usage : 61%

Total Paging File : 6.2G

Avail Paging File : 4.4G

Total Virtual Memory: 2.0G

Avail Virtual Memory: 1.9G

Avail Extended Virtual Memory: 0.0K

INFO (0): terminated process [ nlnotes: 022c]

INFO (0): terminated process [ntaskldr: 1540]

INFO (0): terminated process [swiftsrv: 17c0]

INFO (0): Deleting pid.nbf

Started at: Tue Apr 21 10:18:37 2009

Ended at: Tue Apr 21 10:18:41 2009

Time Spent: 00:00:04

Generated Messages:

INFO (0): terminated process [ nlnotes: 022c]

INFO (0): terminated process [ntaskldr: 1540]

INFO (0): terminated process [swiftsrv: 17c0]

INFO (0): Deleting pid.nbf

Please send the following files:

            NSD Log : D:\notes\data\IBM_TECHNICAL_SUPPORT\kill_W32I_MCARBON2-PC_2009_04_21@10_18_37.log

4/10/2009

%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%

Host Name : MCARBON2-PC

User Name : SYSTEM

Date : Fri Apr 10 10:26:22 2009

Windows Dir : C:\Windows

Arguments : “C:\Program Files\IBM\Lotus\Notes\nsd.exe” -dumpandkill -termstatus 1 -dlgopts showwait -crashpid 4420 -crashtid 5588 -runtime 300 -ini “C:\Program Files\IBM\Lotus\Notes\notes.ini” -svcreq 128

NSD Version : 8.5.00.8318 (Release 8.5)

OS Version : Windows/Vista 6.0 [32-bit] (Build 6001), PlatID=2, Service Pack 1 (2 Processors)

Build time : Sat Dec 6 01:58:24 2008

Latest file mod : Fri Nov 14 21:25:15 2008

Notes Core Version : Release 8.5 HF58 (32-bit client)

Notes Standard Version : 8.5_20081211.1925

<@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@>

Section: System Data → Notes Process Summary (Time 10:26:24)

<@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@>

<@@ ------ Instances → Instance1 (current) (Time 10:26:24) ------ @@>

            Ini File   : C:\Program Files\IBM\Lotus\Notes\notes.ini

            Data Dir   : D:\notes\data

            Prog Dir   : C:\Program Files\IBM\Lotus\Notes

            Notes Core Build: Release 8.5 HF58 February 06, 2009

            Notes Standard Build   : 8.5_20081211.1925



        Proc List:

              C:\Program Files\IBM\Lotus\Notes\nlnotes.exe (1144)

<@@ ------ System Data → Memory Usage (Time 10:26:24) ------ @@>

Total Physical Memory: 3.0G

Avail Physical Memory: 1.1G

Memory Usage : 62%

Total Paging File : 6.2G

Avail Paging File : 4.2G

Total Virtual Memory: 2.0G

Avail Virtual Memory: 1.9G

Avail Extended Virtual Memory: 0.0K

############################################################

thread 1/11: [ nlnotes: 1144: 15d4]

FP=0x0012d520, PC=0x77b99a94, SP=0x0012d4b0

stkbase=0x00130000, total stksize=212992, used stksize=11088

############################################################

[ 1] 0x77b99a94 ntdll.KiFastSystemCallRet+0 (85c,493e0,0,12dcd0)

[ 2] 0x77aac1b2 kernel32.WaitForSingleObject+18 (85c,493e0,12e464,12e119)

@[ 3] 0x601a2ee5 nnotes.FRSendCommandToService+789 (12dcf0,12e0f0,12e119,0)

@[ 4] 0x601a3b1f nnotes.OSRunExternalScript@8+1055 (12c,1)

@[ 5] 0x601a409f nnotes.FRTerminateWindowsResources+975 (1,1000,1,0)

@[ 6] 0x601a4468 nnotes.OSFaultCleanupExt@24+888 (3616a14,1000,0,0,0,12e78c)

@[ 7] 0x601a44ea nnotes.OSFaultCleanup@12+26 (0,1000,0)

@[ 8] 0x601af994 nnotes.OSNTUnhandledExceptionFilter@4+276 (12f0f0)

[ 9] 0x059c79e2 ltspln50.NlpEntry+113746 (12f0f0,0,0,0)

[10] 0x7c34c456 MSVCR71._XcptFilter+351 (0,12f0f0,7c34246e,12f0f8)

@[11] 0x00401edb nlnotes.WinMainCRTStartup+471 (7ffde000,12ffd4,77b7e4b6,7ffde000)

[12] 0x77aa4911 kernel32.BaseThreadInitThunk+18 (7ffde000,77c36b73,0,0)

[13] 0x77b7e4b6 ntdll.RtlInitializeExceptionChain+99 (401d04,7ffde000,0,0)

[14] 0x77b7e489 ntdll.RtlInitializeExceptionChain+54 (401d04,7ffde000,0,78746341)

INFO (0): Generating core dump for [ nlnotes: 1144] (coreflags=0, exp=30cca30, dbgver=6.8.0004.0)

INFO (0): Generated core dump file D:\notes\data\IBM_TECHNICAL_SUPPORT\core_nlnotes_W32I_MCARBON2-PC_2009_04_10@10_26_22.dmp

############################################################

FATAL THREAD 1/11 [ nlnotes: 1144: 15d4]

FP=0x0012f4d8, PC=0x600de118, SP=0x0012f4cc

stkbase=00130000, total stksize=212992, used stksize=2868

EAX=0x00000000, EBX=0x00b02d10, ECX=0x03c8ffff, EDX=0x03c98528

ESI=0x0a3a3198, EDI=0x0a3a3098, CS=0x0000001b, SS=0x00000023

DS=0x00000023, ES=0x00000023, FS=0x0000003b, GS=0x00000000 Flags=0x00010246

Exception code: c0000005 (ACCESS_VIOLATION)

############################################################

@[ 1] 0x600de118 nnotes.CCacheKey::~CCacheKey+24 (1,721,6011e6a9,1cba618)

@[ 2] 0x600de0e9 nnotes.CCacheEntry::~CCacheEntry+25 (ec48118,12f520,6062ce3a,1)

@[ 3] 0x60862e1b nnotes.CNoteCacheEntryInMem::`scalar deleting destructor’+11 (1,1cba618,3,6086274b)

@[ 4] 0x6062ce3a nnotes.CCache::~CCache+26 (1,b1b570,12f540,6083559e)

@[ 5] 0x6086278f nnotes.TermNoteCache@4+31 (b1b5c2)

@[ 6] 0x6083559e nnotes.TerminateNSFT@4+30 (b1b570)

@[ 7] 0x60172f7d nnotes.OSTerm@0+525 ()

@[ 8] 0x630baaec nnotesws.NEMMainLoop@4+1004 (4013a0)

@[ 9] 0x004019cb nlnotes.WinMain@16+1579 (630f9de0,0,2a2447,1)

@[10] 0x00401e89 nlnotes.WinMainCRTStartup+389 (7ffde000,12ffd4,77b7e4b6,7ffde000)

[11] 0x77aa4911 kernel32.BaseThreadInitThunk+18 (7ffde000,77c36b73,0,0)

[12] 0x77b7e4b6 ntdll.RtlInitializeExceptionChain+99 (401d04,7ffde000,0,0)

[13] 0x77b7e489 ntdll.RtlInitializeExceptionChain+54 (401d04,7ffde000,0,78746341)

############################################################

PASS 2 : FATAL THREAD with STACK FRAMES 1/11 [ nlnotes: 1144: 15d4]

FP=0012f4d8, PC=600de118, SP=0012f4cc

stkbase=00130000, total stksize=212992, used stksize=2868

Exception code: c0000005 (ACCESS_VIOLATION)

############################################################

Disassembly of c. 10 instructions before and after faulting address 600de118:



    600de0fe cc               int     3

    600de0ff cc               int     3

    600de100 56               push    esi

    600de101 8bf1             mov     esi,ecx

    600de103 8b4608           mov     eax,[esi+0x8]             ds:0d46dcae=36323037

    600de106 50               push    eax

    600de107 c70610b9d160     mov    dword ptr [esi],0x60d1b910 ds:0a3a3198=60cae400

    600de10d e8bedef2ff       call    6000bfd0

    600de112 8b4604           mov     eax,[esi+0x4]             ds:0d46dcae=36323037

    600de115 8b7614           mov     esi,[esi+0x14]            ds:0d46dcae=36323037

FAULT ->600de118 6681400cffff add word ptr [eax+0xc],0xffff ds:030cab17=0300

    600de11e 85f6             test    esi,esi

    600de120 7407             jz      600de129

    600de122 c7460400000000   mov     dword ptr [esi+0x4],0x0   ds:0d46dcae=36323037

    600de129 5e               pop     esi

    600de12a c3               ret

    600de12b cc               int     3

    600de12c cc               int     3

    600de12d cc               int     3

    600de12e cc               int     3

    600de12f cc               int     3

    600de130 55               push    ebp

4/6/2009

%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%

Host Name : MCARBON2-PC

User Name : SYSTEM

Date : Mon Apr 06 15:50:47 2009

Windows Dir : C:\Windows

Arguments : “C:\Program Files\IBM\Lotus\Notes\nsd.exe” -dumpandkill -termstatus 1 -dlgopts showwait -crashpid 5508 -crashtid 4428 -runtime 300 -ini “C:\Program Files\IBM\Lotus\Notes\notes.ini” -svcreq 128

NSD Version : 8.5.00.8318 (Release 8.5)

OS Version : Windows/Vista 6.0 [32-bit] (Build 6001), PlatID=2, Service Pack 1 (2 Processors)

Build time : Sat Dec 6 01:58:24 2008

Latest file mod : Fri Nov 14 21:25:15 2008

Notes Core Version : Release 8.5 HF58 (32-bit client)

Notes Standard Version : 8.5_20081211.1925

<@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@>

Section: System Data → Notes Process Summary (Time 15:50:49)

<@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@>

<@@ ------ Instances → Instance1 (current) (Time 15:50:49) ------ @@>

            Ini File   : C:\Program Files\IBM\Lotus\Notes\notes.ini

            Data Dir   : D:\notes\data

            Prog Dir   : C:\Program Files\IBM\Lotus\Notes

            Notes Core Build: Release 8.5 HF58 February 06, 2009

            Notes Standard Build   : 8.5_20081211.1925



        Proc List:

              C:\Program Files\IBM\Lotus\Notes\nlnotes.exe (1584)

<@@ ------ System Data → Memory Usage (Time 15:50:49) ------ @@>

Total Physical Memory: 3.0G

Avail Physical Memory: 1.4G

Memory Usage : 52%

Total Paging File : 6.2G

Avail Paging File : 4.7G

Total Virtual Memory: 2.0G

Avail Virtual Memory: 1.9G

Avail Extended Virtual Memory: 0.0K

############################################################

thread 1/15: [ nlnotes: 1584: 114c]

FP=0x0012d510, PC=0x77d79a94, SP=0x0012d4a0

stkbase=0x00130000, total stksize=212992, used stksize=11104

############################################################

[ 1] 0x77d79a94 ntdll.KiFastSystemCallRet+0 (a9c,493e0,0,12dcc0)

[ 2] 0x771ec1b2 kernel32.WaitForSingleObject+18 (a9c,493e0,12e454,12e109)

@[ 3] 0x601a2ee5 nnotes.FRSendCommandToService+789 (12dce0,12e0e0,12e109,0)

@[ 4] 0x601a3b1f nnotes.OSRunExternalScript@8+1055 (12c,1)

@[ 5] 0x601a409f nnotes.FRTerminateWindowsResources+975 (1,1000,1,0)

@[ 6] 0x601a4468 nnotes.OSFaultCleanupExt@24+888 (3616a14,1000,0,0,0,12e77c)

@[ 7] 0x601a44ea nnotes.OSFaultCleanup@12+26 (0,1000,0)

@[ 8] 0x601af994 nnotes.OSNTUnhandledExceptionFilter@4+276 (12f0f0)

[ 9] 0x074d79e2 ltspln50.NlpEntry+113746 (12f0f0,0,0,0)

[10] 0x7c34c456 MSVCR71._XcptFilter+351 (0,12f0f0,7c34246e,12f0f8)

@[11] 0x00401edb nlnotes.WinMainCRTStartup+471 (7ffdf000,12ffd4,77d5e4b6,7ffdf000)

[12] 0x771e4911 kernel32.BaseThreadInitThunk+18 (7ffdf000,77c37f4f,0,0)

[13] 0x77d5e4b6 ntdll.RtlInitializeExceptionChain+99 (401d04,7ffdf000,0,0)

[14] 0x77d5e489 ntdll.RtlInitializeExceptionChain+54 (401d04,7ffdf000,0,78746341)

INFO (0): Generating core dump for [ nlnotes: 1584] (coreflags=0, exp=303ca30, dbgver=6.8.0004.0)

INFO (0): Generated core dump file D:\notes\data\IBM_TECHNICAL_SUPPORT\core_nlnotes_W32I_MCARBON2-PC_2009_04_06@15_50_47.dmp

############################################################

FATAL THREAD 1/15 [ nlnotes: 1584: 114c]

FP=0x0012f4d8, PC=0x600de118, SP=0x0012f4cc

stkbase=00130000, total stksize=212992, used stksize=2868

EAX=0x00000000, EBX=0x01f92d10, ECX=0x03c8ffff, EDX=0x03c98528

ESI=0x0dcfc598, EDI=0x09cd0298, CS=0x0000001b, SS=0x00000023

DS=0x00000023, ES=0x00000023, FS=0x0000003b, GS=0x00000000 Flags=0x00010246

Exception code: c0000005 (ACCESS_VIOLATION)

############################################################

@[ 1] 0x600de118 nnotes.CCacheKey::~CCacheKey+24 (1,26e,6011e6a9,3ffa618)

@[ 2] 0x600de0e9 nnotes.CCacheEntry::~CCacheEntry+25 (567f918,12f520,6062ce3a,1)

@[ 3] 0x60862e1b nnotes.CNoteCacheEntryInMem::`scalar deleting destructor’+11 (1,3ffa618,3,6086274b)

@[ 4] 0x6062ce3a nnotes.CCache::~CCache+26 (1,1fab570,12f540,6083559e)

@[ 5] 0x6086278f nnotes.TermNoteCache@4+31 (1fab5c2)

@[ 6] 0x6083559e nnotes.TerminateNSFT@4+30 (1fab570)

@[ 7] 0x60172f7d nnotes.OSTerm@0+525 ()

@[ 8] 0x630baaec nnotesws.NEMMainLoop@4+1004 (4013a0)

@[ 9] 0x004019cb nlnotes.WinMain@16+1579 (630f9de0,0,852447,1)

@[10] 0x00401e89 nlnotes.WinMainCRTStartup+389 (7ffdf000,12ffd4,77d5e4b6,7ffdf000)

[11] 0x771e4911 kernel32.BaseThreadInitThunk+18 (7ffdf000,77c37f4f,0,0)

[12] 0x77d5e4b6 ntdll.RtlInitializeExceptionChain+99 (401d04,7ffdf000,0,0)

[13] 0x77d5e489 ntdll.RtlInitializeExceptionChain+54 (401d04,7ffdf000,0,78746341)

############################################################

PASS 2 : FATAL THREAD with STACK FRAMES 1/15 [ nlnotes: 1584: 114c]

FP=0012f4d8, PC=600de118, SP=0012f4cc

stkbase=00130000, total stksize=212992, used stksize=2868

Exception code: c0000005 (ACCESS_VIOLATION)

############################################################

Disassembly of c. 10 instructions before and after faulting address 600de118:



    600de0fe cc               int     3

    600de0ff cc               int     3

    600de100 56               push    esi

    600de101 8bf1             mov     esi,ecx

    600de103 8b4608           mov     eax,[esi+0x8]             ds:10d370ae=????????

    600de106 50               push    eax

    600de107 c70610b9d160     mov    dword ptr [esi],0x60d1b910 ds:0dcfc598=60cae400

    600de10d e8bedef2ff       call    6000bfd0

    600de112 8b4604           mov     eax,[esi+0x4]             ds:10d370ae=????????

    600de115 8b7614           mov     esi,[esi+0x14]            ds:10d370ae=????????

FAULT ->600de118 6681400cffff add word ptr [eax+0xc],0xffff ds:0303ab17=e318

    600de11e 85f6             test    esi,esi

    600de120 7407             jz      600de129

    600de122 c7460400000000   mov     dword ptr [esi+0x4],0x0   ds:10d370ae=????????

    600de129 5e               pop     esi

    600de12a c3               ret

    600de12b cc               int     3

    600de12c cc               int     3

    600de12d cc               int     3

    600de12e cc               int     3

    600de12f cc               int     3

    600de130 55               push    ebp