Hi,
In rooms and resources database, there’s a nice feature for renaming ressources. This is an agent beind that are looping in all docs of the DB and rename reservation to the new name.
This feature seems to stop there and does not go throught an update of mailfile agendas. So, if you want to reschedule something you need to change the room manually or get an error message that “the ressource cannot be found in the adress book…”.
Is there a hidden feature of domino8 doing this already or do I need a super agent doing something in mailfiles? Should be an adminP process doing this already?
Thanks
Subject: Agent failure?
Room renaming involved 4 moving parts:
1: RnRMgr
2: The RenameReservations and SendNotice Agent
3: AdminP
4: The Chair (only for reservations sent from the Calendar)
When the room is renamed and the change saved, several things start to happen at once:
RnRMgr sees that the room was renamed so it updates the busytime record to reflect the new name.
AdminP will see the rename request that the template put into Admin4.nsf and act on it. This will cause the NAB entry to be renamed to reflect the new name.
Every 30 minutes the Agent Manager will run the RenameReservations and SendNotice Agent. This Agent does 2 things: Rename the existing reservations to the new name AND send an email with a button on it to any Chair who booked from their Calendar and not directly in the dB.
Obviously there is a tad of a lag possible between the first two actions and the Agent running which can cause some hiccups for users (eg: requests in transit are for a name that no longer exists and so it will get rejected even if the room is available). This is why we recommend that you do not do renames in the middle of the day or whenever users are more likely to be using the system.
The email that Chairs gete contains a button which will update the name on all of their reservations on their Calendar. Currently we do not notify the invitees ourselves. This is primarily due to us not having the invitee list in the R&R system.
It sounds like your Chairs did not get the emails w/the button on it so I would start at ground zero and check to make sure our 4 “system” Agents are enabled by an ID that is allowed to run Agents on the R&R server. You may also want to check the logs to see if the Agent reported any errors when it ran. If it fails or stops then the next time around it should pick up where it left off. So start there and see what you find.
Bruce
IBM
Subject: More info
In 8.0x, the rooms can get saved in the recent contacts list. I’m not sure if that’s the problem or not - there’s really not enough info here to know.
Here’s a technote to help with that issue: http://www.ibm.com/support/docview.wss?rs=899&uid=swg21292991
If a user has a room saved in their Preferred Rooms and Sites (see the Calendar Preferences under Rooms and Resources) they can see this error. These rooms are stored in the user’s calendar profile, so they have to be manually removed by the user.
AdminP only changes the room name in the mail-in database document - the agent does all the other rename activity.
Hope this helps
Susan Bulloch
IBM SWAT Team