Our users have a lot of external contacts, so in re. 8.5.x, when a user got a new pc, we copied both his ‘My Contacts’ and his ‘Recent Contacts’ from hos old names.nsf to his new names.nsf.
It was a small step for us administrators, but a big help for our users.
In re. 9.0.1 we experience that the user looses all his recent contacts the first time he sends mails from the client on his new pc.
From what I have read, it is because the names.nsf syncronizes with a file called dipTable.ser, whic I have never heard of before.
When I open it in Ultra Edit, I can see that it contains a lot more information than just the recent contacts, so I guess it is not possible to just copy it over on the new pc and get the system working that way.
At the moment we tell our users to move the recent contacts that they want to keep to My Contacts.
But this seems to me like a step backwards, thing are not at all getting easier this way.
I have not found any advice on this by searching the internet - are we really the only company in the World whos’ users want to keep their recent contacts when changing pc?
Any help would be much appreciated.
Regards
Karen