One of my Lotus Notes users sent an email to a Group “DM Reports” and one of the members of this group was another group “Operations” that has an internet address of operations@mycompanydomain.com. The Notes client for some reason I don’t understand yet sent the email to operations@differentdomain.com that was listed on the user recent contacts. This is quite serious because sensitive information was sent to a recipient not intended.
Now this looks like a bug in the Notes client to me. For now I deleted that email address from the user’s recent contacts but i need to now what to do to stop this from ever happening again.
Also it would be good to have the type ahead function to look first in the Domino Directory for addresses and then in the persons local contacts or recent contacts.
It would avoid a lot of people emailing people with the same name or similar email address of the intended address by mistake.
Can anyone help?
Subject: Recent contacts
…are the spawn of the devil
You can stop them using policies, do that and then get people to delete all of theirs, or send an email with a button that does it for them.
Subject: Recent Contacts
This has been a constant source of distress for people in my company. I have created numerous workarounds including adding DPABRemoveRule= (unfortunately limited to 256 charachters) to everyon’s notes.ini file and a startup script that removes a whole bunch of addresses from each person’s Recent Contacts, but still this keeps happening. Only this morning I sent an email to our internal Helpdesk group, only to get a response from an external helpdesk that I sometimes use. I addressed my email to ‘Helpdesk’ and it went to ‘Support Helpdesk support@domain.com’ after I clicked Send.
This should be seen as a serious issue by the development team and really needs to be sorted out as this is not the first time confidential information has ended up outside our company.
Unfortunately advising people to disable the feature is not a fix, especially as users have now have come to expect the new type-ahead addressing.
Subject: forwarded to development