Reauthentication in DWA

Hi. We’re running 8.5 and have a couple users on the 8.5 template. The users that are on it and also use webmail are having an issue with reauthentication. After 8 hours of being in DWA, their session expires, but they aren’t prompted to log back in like they were in 8.0.2. Any thoughts?

Subject: We are not seeing this issue

Can you please contact support to help you troubleshoot.