I’m adjusting “Room & Resources Reservations” application for the needs of my company. The main change is the combination of media with selected room. When user create new reservation, he can select available in this room media. Every media has its owner (owners are defined when setting resource).
I need help with generating the acceptance of mail up to each of the owners of the media. I would like to sending the email to media owners when the resource owner accepts the reservation. I was looking at the sources of the application in which the site follows the acceptance of reservation but unfortunately without success.
Take a look at the accept button. What you need to do is compose a resource request. The issue will be that the request will be under the person approving the room and if the room reservation is cancelled the resource won’t be cancelled but a schedule agent can true that up by checking for a corresponding room. You change also needs to accommodate rescheduling of the room.
The Accept / Decline processing is done by RnRMgr, not the template. RnRMgr will send a response to the requestor but not to the resource / room owner. There is no way for you to customize this behavior to do more or less so you will need to do it in some round about way.
You could create an Agent to look for modified docs (that have NoticeType=“A” also) and then generate an email to the resource / room owner for you. Run it on some regular basis and send out emails as needed.
Do you really want to send out single email notices of each Accepted request to the owner? It could just become clutter in their Inbox, depending on how often the media is requested.
Have you considered sending out a “summary” email on some regular basis with DocLinks to all “current” Accepted requests that they need to care about? That could reduce the Inbox clutter and make their job a little easier.
Thank you for your hints. I’ll try to write an agent who once daily at night, check reservations and send emails to the right people. The setting NoticeType = “A” refers to the notice sent to the person making the reservation resource?
NoticeType=“A” means the doc is an Accepted reservation. Other values mean other things and I assumed that you would not want to send out an email if it was still a pending request or a declined reservation.
You can get more details on most of our items and what they mean from our published schema doc: