We have had password recovery set up for a number of years now and it works just fine. However, I am trying to reset the password on an ID for a long-lost generic email accoount. I’ve got the recovery password, but when I switch to the ID on my client and click OK at the password prompt, I get no option to recover the password, just the “Wrong Password” box and an “OK” button. On older clients (5 and 6) I used to be able to click cancel a couple of times and then get the option to recover a password but this doesn’t work either.Any help would be appreciated.
Subject: Problems recovering a password
If you start the client, switch to that ID file from the initial startup password prompt dialog, then enter the wrong password or hit cancel, you should receive a list of options, including switch ID, recover ID, and exit Notes.