I am having problems applying a Notes Traveler policy to users. When I use the command ‘tell traveler policy update username’ I get the following error:-
Notes Traveler SEVERE username Internal Error: Debug Data: Error on UpdateProfileFromPolicyError: Database ‘mail/username.nsf’ on ‘server’. Error(227 )=Invalid or nonexistent document
I have ran the command ‘tell adminp process traveler’ on the relevant mail server and it ran without error. I did a ‘tell traveler dump username’ on the Traveler server to find the profile name and verified it exists in the mail file using NotesPeek. I have 3 users on the Traveler server and get the same error with them all. Now stuck for ideas!
The ‘tell traveler policy update ’ command should not be used unless the user is on a mail server level prior to Domino 8.0.1. What level of mail server(s) are you using? On mail servers 8.0.1 and later adminp will automatically push the policy to the user on a timed basis. You can run ‘tell adminp process traveler’ on the mail server to force an immediate push once the policy has been replicated to that mail server.
If your mail server is 8.0.1 or later, after running command ‘tell adminp pr tr’ issue the command ‘tell traveler dump ’. This will create a log file in the …/domino/data/traveler/logs directory with the username and date in the filename. Edit this file and towards the bottom you will see your device profile(s) and the Lotus Traveler Policy Profile. If adminp successfully pushed the policy to the users mail database then the Traveler Policy Profile section will contain these settings. If these settings are not reflected in the device profile settings then most likely the policy was created after the device registered with Traveler, in which case only settings that are locked (How to apply value is ‘Set value and prevent changes’ or are always consider locked (security settings)) will get applied to the device.
Please provide some details about the Lotus Traveler policy settings you are trying to apply and your Domino mail server levels.
I misunderstood the help on the policy update command, now I read it properly I see it is prior to 8.0.1 only. All servers are 8.5 and the user dump does show the correct policy settings so I was just paying too much attention to an error message on a command I shouldn’t even have been running. That will teach me to read more carefully in future!
Notes Traveler SEVERE username Internal Error: Debug Data: Error on UpdateProfileFromPolicyError: Database ‘mail/username.nsf’ on ‘server’. Error(227 )=Invalid or nonexistent document
I run Traveler 8.5 on Domino 8.5. Mailservers are on 7.0.3FP1. I have a Hub/admin server that are on 7.0.1 and a remote server also on 7.0.1.
When i create the Traveler settings and Policy on People&Groups tab it all looks great. BUT on the Configuration tab “Policies by hieasrchy”, it says “none specified”???
Your mail files have to be 8.0.1 or higher for the traveler policy to work. From IBM “Policies are only supported for those users whose mail file is on a Domino 8.0.1 or later server”
Is the 8.5 Domino server on which you created the Lotus Traveler settings and policy replicating its names.nsf
to the mail server(s)? This is needed in order to get the policy documents to the users mail server. Traveler
checks the users mail server for any Lotus Traveler policies for users on pre-8.0.1 mail servers, not the Traveler server. Similar to what the Domino adminp task does on each server for users with mail files on that server.
Robert
Yes i replicate names.nsf to my mail servers. I do that via our hubserver that is a 7.0.1. What i can tell from the traveler documentation that shouldn´t be an issue. I get the same “error” on all my domino servers when i try to view the poicy. I can se the policy from “Policies by settings” but on “Policies by Hierarcy” it says “none specified”.