Problem with view of mailbox

HCL Domino Domino Forum
1

We have three Notes servers all running R6.0.1CF, we kept getting very strange problem on the view of mail database. Some of users can’t see their mail until press"Shift+F9" to rebuild the index or we have to run “load updall mail*.nsf -R”.

We checked “Refresh design on admin server only” to make sure only one server will update the design and have admin server set up for each of mail database. All the mail databases are in iNotes6 design, so it isn’t a problem of mixed template problem.

We still have the same problem. All the major functions works, we are not losing any email but you just can’t see it until you refresh the index.

Have anyone experienced the same problem? Any suggestion will be appreciated. I think that the Indexer doesn’t work properly either server side or client side.

Thank you.

2

Subject: Problem with view of mailbox

Hi The clients are R 6.x ?

The task compact is running on mail databases ?

3

Subject: RE: Problem with view of mailbox

The majority of clients are iNotes client, and the others are R 6.0.1.

We have run compact, fixup and updall all the time.

The problem will be fixed if we run “updall -R”, but after that, it appears again for some of users. It happened to internal and external mail, it happened to some of users and some of them never have any problem.

We called Lotus, and signed a contract with global service and we will see.

Thank you for your response anywhere.