Problem with reset password

Hi all,

I have a problem when I want to reset password of a user.

error message => “Server Error: Certificate of Accreditation Reset Password missing or invalid. See log for more details.”

In reading the documentation I see the need for the ID vault is one notch above the users

example:

/Test => it’s my domain

/FR/Test => OU

/PAR/FR/test => OU my users

I certified my id vault in /FR/test.

I do not understand the problem.

Thank you for your help.