Problem reading encrtyped email

HCL Domino Domino Forum
1

We’re having a problem with a couple of users being unable to read emails they are receiving due to the emails being encrypted.

There are a couple of quirks to the problem.

  1. The sender of the email didn’t think they had encrypted the emails (although there was a message on sending that might have said something)

  2. Most recipients can read the email. We know of two who cannot.

  3. Out normal Notes Admin is on holiday for the next week. I’m left holding the baby and praying that anything odd like this doesn’t turn up.

  4. I cannot read the emails. But can confirm that the properties say the emails are encrypted.

  5. There are no obvious differences between the users who can / cannot see the emails.

Any help / pointers?

Cheers

Dan

2

Subject: Check the certificates

Check that the certificate in the Person Document is the same as the id’s one (in user security)

Maybe these users have received “new” ids but their person documents have not been updated

3

Subject: Old ID files in use

This is usually caused by staff having their PC rebuilt and an old Notes ID file being used in the process. As it’s old, it doesn’t contain the newer keys that would be required to decrypt recently sent emails. At a guess, the affected people have been with the company over 2 years, right? The other, relatively new staff, are unaffected.

It’s best to wait for your qualified Notes Admin to return for this, he should be able to resolve it. In the meantime, the sender should re-send the message without encryption.

4

Subject: Fwd’d to development

security/KL

5

Subject: Need more info, please?

– Which property are you checking to determine that the message is encrypted?

– What is the exact error message seen by those users who cannot read encrypted messages?

– Is it a specific set of users having this problem? Are they unable to read any encrypted email or just a selected set of encrypted messages? If problem is limited to a selected set of messages then do you know which Notes domain the senders reside in?