Hi,
I have a user who cannot install from a valid update site. They get an error that no features were found, however the site is correct, works for other users and does contain a feature.
When examining the trace log we see two exceptions:
Error occurred during status handling java.lang.NullPointerException: Status object is null at org.eclipse.ui.statushandlers.StatusManager.handle(Unknown Source) at org.eclipse.ui.statushandlers.StatusManager.handle(Unknown Source) at org.eclipse.ui.statushandlers.StatusManager$StatusManagerLogListener.logging(Unknown Source) at org.eclipse.core.internal.runtime.RuntimeLog.log(Unknown Source) at org.eclipse.core.internal.runtime.InternalPlatform.log(Unknown Source) at org.eclipse.core.internal.runtime.Log.log(Unknown Source) at org.eclipse.update.internal.ui.UpdateUI.log(Unknown Source) at org.eclipse.update.internal.ui.wizards.InstallWizardOperation$1.run(Unknown Source) at org.eclipse.ui.internal.UILockListener.doPendingWork(Unknown Source) at org.eclipse.ui.internal.UISynchronizer$3.run(Unknown Source) at org.eclipse.swt.widgets.RunnableLock.run(Unknown Source) at org.eclipse.swt.widgets.Synchronizer.runAsyncMessages(Unknown Source) at org.eclipse.swt.widgets.Display.runAsyncMessages(Unknown Source) at org.eclipse.swt.widgets.Display.readAndDispatch(Unknown Source) at org.eclipse.ui.internal.Workbench.runEventLoop(Unknown Source) at org.eclipse.ui.internal.Workbench.runUI(Unknown Source) at org.eclipse.ui.internal.Workbench.access$4(Unknown Source) at org.eclipse.ui.internal.Workbench$5.run(Unknown Source) at org.eclipse.core.databinding.observable.Realm.runWithDefault(Unknown Source) at org.eclipse.ui.internal.Workbench.createAndRunWorkbench(Unknown Source) at org.eclipse.ui.PlatformUI.createAndRunWorkbench(Unknown Source) at com.ibm.rcp.personality.framework.internal.RCPApplication.run(Unknown Source) at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source) at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source) at java.lang.reflect.Method.invoke(Unknown Source) at org.eclipse.equinox.internal.app.EclipseAppContainer.callMethodWithException(Unknown Source) at org.eclipse.equinox.internal.app.EclipseAppHandle.run(Unknown Source) at org.eclipse.core.runtime.internal.adaptor.EclipseAppLauncher.runApplication(Unknown Source) at org.eclipse.core.runtime.internal.adaptor.EclipseAppLauncher.start(Unknown Source) at org.eclipse.core.runtime.adaptor.EclipseStarter.run(Unknown Source) at org.eclipse.core.runtime.adaptor.EclipseStarter.run(Unknown Source) at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source) at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source) at java.lang.reflect.Method.invoke(Unknown Source) at org.eclipse.equinox.launcher.Main.invokeFramework(Unknown Source) at org.eclipse.equinox.launcher.Main.basicRun(Unknown Source) at org.eclipse.equinox.launcher.Main.run(Unknown Source) at com.ibm.rcp.core.internal.launcher.Main.startLaunch(Unknown Source) at com.ibm.rcp.core.internal.launcher.Main.main(Unknown Source) at com.ibm.rcp.core.internal.launcher.Main.run(Unknown Source)
CLPDN0031E: Event loop exception org.eclipse.swt.SWTException: Failed to execute runnable (java.lang.NullPointerException) at org.eclipse.swt.SWT.error(Unknown Source) at org.eclipse.swt.SWT.error(Unknown Source) at org.eclipse.swt.widgets.Synchronizer.runAsyncMessages(Unknown Source) at org.eclipse.swt.widgets.Display.runAsyncMessages(Unknown Source) at org.eclipse.swt.widgets.Display.readAndDispatch(Unknown Source) at org.eclipse.ui.internal.Workbench.runEventLoop(Unknown Source) at org.eclipse.ui.internal.Workbench.runUI(Unknown Source) at org.eclipse.ui.internal.Workbench.access$4(Unknown Source) at org.eclipse.ui.internal.Workbench$5.run(Unknown Source) at org.eclipse.core.databinding.observable.Realm.runWithDefault(Unknown Source) at org.eclipse.ui.internal.Workbench.createAndRunWorkbench(Unknown Source) at org.eclipse.ui.PlatformUI.createAndRunWorkbench(Unknown Source) at com.ibm.rcp.personality.framework.internal.RCPApplication.run(Unknown Source) at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source) at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source) at java.lang.reflect.Method.invoke(Unknown Source) at org.eclipse.equinox.internal.app.EclipseAppContainer.callMethodWithException(Unknown Source) at org.eclipse.equinox.internal.app.EclipseAppHandle.run(Unknown Source) at org.eclipse.core.runtime.internal.adaptor.EclipseAppLauncher.runApplication(Unknown Source) at org.eclipse.core.runtime.internal.adaptor.EclipseAppLauncher.start(Unknown Source) at org.eclipse.core.runtime.adaptor.EclipseStarter.run(Unknown Source) at org.eclipse.core.runtime.adaptor.EclipseStarter.run(Unknown Source) at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source) at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source) at java.lang.reflect.Method.invoke(Unknown Source) at org.eclipse.equinox.launcher.Main.invokeFramework(Unknown Source) at org.eclipse.equinox.launcher.Main.basicRun(Unknown Source) at org.eclipse.equinox.launcher.Main.run(Unknown Source) at com.ibm.rcp.core.internal.launcher.Main.startLaunch(Unknown Source) at com.ibm.rcp.core.internal.launcher.Main.main(Unknown Source) at com.ibm.rcp.core.internal.launcher.Main.run(Unknown Source) Caused by: java.lang.NullPointerException at org.eclipse.update.internal.ui.UpdateUI.log(Unknown Source) at org.eclipse.update.internal.ui.wizards.InstallWizardOperation$1.run(Unknown Source) at org.eclipse.ui.internal.UILockListener.doPendingWork(Unknown Source) at org.eclipse.ui.internal.UISynchronizer$3.run(Unknown Source) at org.eclipse.swt.widgets.RunnableLock.run(Unknown Source) … 31 more
Regards,
Colin