We have a couple of test users on Notes 6.0 including me, we are all running Win2K on our PCs. Most of our users like to have at least an audible (When New Mail Arrives-Play a Sound) and some use Notes Minder. I noticed this when running Notes Minder and when using just the audible, too. The sound will be heard or Notes Minder will pop up as if new mail has arrived but, when viewing the Inbox and even after refreshing a couple of times (using F9, View-Refresh, or the refresh icon), there is no new mail (all mail goes to the Inbox only.) I have been in my Inbox and seen new mail arrive and a full minute or two later, the notification that it is here occurs (many times after I have already read the message). I have also gotten notified of “new” mail when I move read messages from my Inbox to a folder. I thought it might only be me but now I have a couple of users complaining of the same thing – phantom e-mails.
Has anyone else experienced this?
I didn’t find anything in the Notes/Domino Fix List database. I didn’t have this problem under Notes 5.0.9 and no users complained either.
Subject: Phantom e-mails, new mail notification but no mail (6.0)
I’ve seen this kind of issue many times in many versions.There is a setting in the notes.ini file beginning NewMailSeqNum=
The value of this corresponds with a server stored value. If for example we say they are both set to 10. A new mail is received on the server, so it’s increased to 11 on the server.
Then when your client next checks for new mail on the server it will see it’s 11 (not 10) and trigger the new mail alert.
Actually reading the email will not increase the value, hence the alert after reading the email.
If reading email on multiple machines etc. this number can go out of sync and you get phantom alerts. There does seem to be many cases where it gets out of sync.
You were lucky not to get the issue in R5. Maybe the new version with new notification alerts has raised awareness.
Subject: RE: Phantom e-mails, new mail notification but no mail (6.0)
This happens if you use F9 to refresh your inbox between the mail polling checks for new mail. If you do, you’ll see new mail and read it BUT the sequence number is not updated when you press F9. So when the mail poll happens again it thinks you have new mail but you will already have read it.
Has been like this for a long long time and documented many times in these forums.