We upgraded many of our users to the new 8.0.2 client and enabled the client single logon feature for the first time. After the install, single logon worked great, they would go into Notes without any password prompt. However, after they changed their Windows password for the first time, when they would launch notes, they would get the error “Your Windows account password does not match your Notes password…”
The only way around this was to reset their Notes password and have them change it to the Windows password they just created. I thought the client single logon feature was supposed to do this automatically? Does anyone know a fix for this? We would really like to use this feature but it is proving to be very unreliable.
Yes, they are changing their Windows password on the local machine where Notes is installed. I went through the event viewer and found this error the day they changed their Windows password:
Source: Lotus Notes Network Provider
EventID: 2
Description: Notes Single Logon could not execute password change on ID user.id: Wrong Password. (Passwords are case sensitive - be sure to use correct upper and lower case.)
I also checked the link you provided and verified that all services are running correctly. Any ideas??
When npnotes processes the password change from Windows it is provided the old windows password and the new windows password. The old windows password must be the existing Notes ID password. It appears that is the problem. I can’t tell you why the old windows password is not the existing Notes ID password.