My customer is the general manager of 3 companies (compA, compB, compC). He is currently using Outlook.He is known by 3 differen internet mail addresses: John@compA.com, Johnny@compB.com, John.Doe@compC.com.
He would like to recieve all mails in one mailbox.
The problem is for sending e-mails or replying to e-mails to/from customers.
In Outlook it is very simple: he has defined 3 accounts. When he composes a memo he can easily select the from address to should be used.
When he replies to a memo that was delivered to Johnny@compB.com, outlook will use automatically Johnny@comB.com as address.
The customer would like to have the same easy of use in Notes.
I see different problems:
a) the Domino server creates the internet From address based on the settings in the person document. So the user should switch ID file.
b) one mail file has only one owner. If the user switches from ID file, two of the three IDs are not the owner of the mail file
c) When replying to a mail Notes is not able to determine the address based on the address in the received mail
I understand the technical reasons why Notes/Domino have this limitation.
I would like to ask the Notes community if they have encountered this problem and what they have proposed to their customer. I feel I’m about to loose a customer.
This worked for me and hopefully it will work for you.
Make a copy of whatever location document you are on and give it a new name that has something to do with the email address you want to use. Edit that document and change the “Internet mail address” to be whatever you want it to say it came from and save that. Switch to the new location and test it out.
I think that should accomplish what you are after with the downside being having to switch locations all the time depending on what email address they want to use when replying but this will keep you at one user.id and one mail file for the person(s) who need it.
Subject: Setting in person doc on server have priority
David
The switch of location could be a step towards a solution. However this only works when the Notes client sends the mail directly to the Internet. If the mail goes via a Domino server the Internet address is taken from the person document. We have only one physical person, one user.id and one person document…
Is IBM reading this thread ? They should know about this. It cannot be that Outlook is significantly better in some areas…
Subject: No, IBM is not reading this thread (contact support)
Wim,
You asked: “Is IBM reading this thread ? They should know about this. It cannot be that Outlook is significantly better in some areas…”
No, there’s no guarantee that any IBM person is redaing this thread. If you want official advice on how to accomplish this, or want to request adding this as a product feature then the route to take is to call IBM support.
From the forum use and etiquette page:
“Can I expect to receive product support here?”
“No. Our forums are intended to be a community with users helping other users. Although staff from IBM often participate in our forums, our development commitments keep us from having the time to give you a speedy response and/or the proper follow-up. For product support, please contact Lotus Customer Support.”
Subject: What if you change the email address of the location doc prior to sending email?
Well, if the email address of the location document is the issue. Why couldn’t just add a script to update that email address field PRIOR to sending the email?
Here is the scenario:
You add a custom “Send From” field in the memo form. The user selects from the 3 possible email accounts. Upon that selection is made, a quick script will update the Location doc with the the email address selected. Once that is set, the email address will be the one you posted in the Location document.
Subject: Also use Set Update Flag on the location documents
One extra thing to be aware of: by default, the dynamic configuration daemon on the client will always attempt to update the current location document with the Internet address from the user’s person document.
To change this behaviour, edit the relevant location documents and choose Actions - Advanced - Set Update Flag. Notes displays this dialog:
Location Update Settings
Allow administrators to keep this location’s settings up to date with those settings on your mail server.
Yes No
Choose ‘No’ to set the Location doc field AcceotUpdates to 0. This tells DCC not to modify this document. You can leave this enabled for the primary Location. That way other central changes will update properly.