We have a support database in which we can assign supports to our IT users. When we assign a request, it emails the request, however if that user has their out of office service enabled, an email doesn’t get sent back to the recipient.
What fields have to be filled in in order for the out of office to process the email? I’ve set the from, principal, but can’t see anything else that may cause this not to work.
Any help would be appreciated.
Thanks
-Matt
Subject: Out of office does not respond to automatedly generated messages
Per ITEF spec for vacation responders OOO does not respond to automatically generated messages.From your descriptions is sounds like messages are auto-generated, did I understand the scenario correctly?
Subject: I guess they’re auto generated
It’s more of an email message to notify the user that they’ve been assigned a request.
Can I somehow set a value to allow the OOO to respond to these messages?
-Matt
Subject: You would be opening up the system
to potential problems if OOO responded to programmatically generated emails. The reason why it is a good practice for software that automatically generates mail messages not to respond to any other automatically generated mail is to avoid mail loops between two automated systems.
There still many applications that don’t follow that rule, and many of them don’t rely to the email (which helps to determine loops) but create a brand new mail message when they respond which can create real problems.
I can think of a programmatic way of removing this restriction, but you would need to be real careful so you can identify just the messages that your system generated. Plus it would be costly from the performance point of view.
So I would if you can think of another approach that would be much better.