Out of Office Frustration

HCL Domino Domino Forum
1

I have been fighting to get this Out of office agent working, no Joy.

I am using Win2K and Notes client 6.01 and DOM server 6.01.

If I run it from the client agent designer screen by right clicking and selecting RUN it works fine.

When the server runs it through agmr, I can see the job scheduled with “s” status but

I get the following error message,

started running agent ‘OutOfOffice|OutOfOffice’ on 06/13/2003 04:12:20 PM

Running on new or modified documents: 5353 total

Found 5353 document(s) that match search criteria

06/13/2003 04:12:20 PM: 5353 found for processing.

06/13/2003 04:12:26 PM: Error (4000): Notes error: The server is not responding. The server may be down or you may be experiencing network problems. Contact your system administrator if this problem persists.

(This same message 3 tims)

06/13/2003 04:12:26 PM: 3 errors detected.

Ran LotusScript code

Done running agent ‘OutOfOffice|OutOfOffice’ on 06/13/2003 04:12:26 PM

It’s amazing how much time can be wasted on something like this.

Help is greatly appreciated.

2

Subject: Check the servers network port configuration

This looks like a network port config issue, not a out-of-office agent issue.Take a look at the server document in the Domino Directory, at the Ports, Notes Network Ports tab.

Make sure that the “Net Address” column has the correct network addresses listed for each port.

For a brute-force test, temporarily change the Net Address of the servers TCPIP port to “127.0.0.1”, restart the server and try again. Chances are that it will work now. If that’s the case, you had the wrong network address listed.

The error you posted seems to suggest that the out-of-office agent ran fine, but was unable to send the out-of-office email, due to the bad network port configuration.

Thomas - IBM

3

Subject: Out of Office Frustration

Harvey,

you should try to issue the following command at your domino console:

trace

like for example “trace firstdomino/test”.

It will fail saying how it would handle the network resolution of your server name, this is what the Out of Office and many other agents do.

Hope this help,

Simone

4

Subject: RE: Out of Office Frustration

YESS!!!Thank you, I found your answer after 5 years.

The “trace servername” reported an obsolete IP address. I looked for every occurrence of this IP and found one forgotten Connection document. This was the reason why the mails stopped working.

5

Subject: Out of Office Frustration

The problem is not with the agent but with your configuration, I think. There is a note on this error message in the Agent FAQ, did you try suggestions in the FAQ?

6

Subject: Out of Office Frustration - Solved !!

Well after more inquirying I was able to guess/fix the problem. As everyone was telling me I had DNS/network problems I had to start there.

DNS was fine but I finally switched the order in which my Ports were ranked under

TOOLS

SERVER

SETUP PORTS

I put my outside Lan card first and after a restart everything began working again.

Not sure why but it does.

Whew…

Thanks for all the suggestions.

7

Subject: I had same problem

But the solution given by thomas is right… you also check the run restircted agents field in server document.

8

Subject: RE: I had same problem

If that field was misconfigured, it would not run the agent. From the log it is clear that the agent ran, so it is not the agent security that is causing the problem.