OpenSocial Gadget Problem

hcl-bot · July 19, 2013, 7:57am

Dear all,

Please help.

I have a problem with the OpenSocial Gadgets.
I have configured everything from documentation like this “http://www-10.lotus.com/ldd/dominowiki.nsf/dx/IBM_Domino_9.0_Social_Edition_OpenSocial_Deployment_Cookbook http://www-10.lotus.com/ldd/dominowiki.nsf/dx/IBM_Domino_9.0_Social_Edition_OpenSocial_Deployment_Cookbook”.
Goal is to implement IBM Connections 4.5 openSocial gadgets.
I already tried to configure this but I started again by first using the test widget “http://www-10.lotus.com/ldd/dominowiki.nsf/dx/Verification_OSC90 http://www-10.lotus.com/ldd/dominowiki.nsf/dx/Verification_OSC90”

I had already done this in two test environments :).

But in this situation there is something wrong.

I’m receiving this error.

Something Went Wrong

Verify that you have a working internet connection. If this problem persists, contact your administrator.

There is nothing in de logs. Logs.nsf of (Support → View Log and View Trace).
I have already set some debug settings.

hcl-bot · August 7, 2013, 9:17am

Subject: fail

HI stanton,

This day, it is only working on my workstation. Updates and EE.

But it is not working anymore with a Citrix client.
I have set this setting to true: com.ibm.rcp.toolbox.opensocial.provider/remoteServerOverride=true, because we are working with citrix clients.

Gert-Jan

hcl-bot · July 31, 2013, 8:11am

Subject: No error’s found.

Hi Stanton, I could really not find any information related to this gadget/widget in any log file. It is very strange. Normaly you will see the gadget trying to render, but I am opening the gadget and directly (with a second) I am receiving the error.
I have set all debug parameters to FINEST.
Do you have any suggestions. Could this something on the client, or shindig server, or widget catalog or cred_store problem. ?
I already read the steps in the troubleshoot guide. A lot of errors in this document I already had in the past :), in test environments. I have done this configuration in test labs but in this situation it is not working.
Thanks for your help.
Gert-Jan

hcl-bot · July 22, 2013, 8:04am

Subject: RE: OpenSocial Gadget Problem

Hi Gert-Jan,

So that you are aware, the Unit Test Widget described on the Verification page (http://www-10.lotus.com/ldd/dominowiki.nsf/dx/Verification_OSC90 http://www-10.lotus.com/ldd/dominowiki.nsf/dx/Verification_OSC90) was updated on July 17 at approximately 1am GMT. If you imported the Widget before then you will need to re-import it. However, if this was the issue you were seeing, I would expect you to find this symptom in your Notes client logs: http://www-10.lotus.com/ldd/dominowiki.nsf/dx/Troubleshooting_OSC90#CLPEE6017W%3A+Error+preloading+the+gadget+at+ http://www-10.lotus.com/ldd/dominowiki.nsf/dx/Troubleshooting_OSC90#CLPEE6017W%3A+Error+preloading+the+gadget+at+{URL+to+the+OpenSocial+Gadget+XML}

If you are rendering only the Unit Test Widget, you should only need to look at the Notes client logs (http://www-10.lotus.com/ldd/dominowiki.nsf/dx/Collecting_support_data_OSC90#Collecting+Support+Data+in+Notes http://www-10.lotus.com/ldd/dominowiki.nsf/dx/Collecting_support_data_OSC90#Collecting+Support+Data+in+Notes), unless you have the remote override enabled (http://www-01.ibm.com/support/docview.wss?uid=swg21627450 http://www-01.ibm.com/support/docview.wss?uid=swg21627450) in which case you would want to look at the Domino Server with Shindig logs as well - see more below.

If you are rendering the Connections gadgets in Notes, you’ll want to check not only the Notes client logs, but also the OSGi logs on the Domino Server with Shindig (http://www-10.lotus.com/ldd/dominowiki.nsf/dx/Collecting_support_data_OSC90#OSGi+on+DOTS http://www-10.lotus.com/ldd/dominowiki.nsf/dx/Collecting_support_data_OSC90#OSGi+on+DOTS). You can enable more logging on the server by following the instructions here: http://www-10.lotus.com/ldd/dominowiki.nsf/dx/Collecting_support_data_OSC90#OpenSocial+Gadgets+and+Embedded+Experiences http://www-10.lotus.com/ldd/dominowiki.nsf/dx/Collecting_support_data_OSC90#OpenSocial+Gadgets+and+Embedded+Experiences

To clarify, do you literally see nothing in your Notes client logs, or do you only not see logs related to the gadget rendering?

Thanks,
-Stanton

hcl-bot · August 9, 2013, 6:51am

Subject: remoteServerOverride=true

Hi Stanton,

Yes I have set remoteServerOverride to true because this customer is using citrix.
It only works on my admin workstation and inotes is also working.
I’m not receiving any errors in client or server.
Same problem as before.
Is it possible to start a remote session , so I can show you the problem.
You have my email address.

Gert-Jan

hcl-bot · August 6, 2013, 12:39pm

Subject: RE: Strange behavior

Do you happen to have the remote override enabled in your Notes client? http://www-01.ibm.com/support/docview.wss?uid=swg21627450 http://www-01.ibm.com/support/docview.wss?uid=swg21627450

If so, there is a known issue that is being investigated where creating widgets when the remote override is enabled will cause this type of failure.

It should not affect your ability to render the widget, however, but you can try turning the remote override off and seeing if it solves your problem.

Thanks,

-Stanton

hcl-bot · August 6, 2013, 2:19pm

Subject: Update 2 !!

I almost solved the issue.

I have added “localhost” and “127.0.0.1” to the proxy settings in the location document. This customer is using a proxy server.

Only now I’m receiving this error:

Error 500: javax.net.ssl.SSLHandshakeException: com.ibm.jsse2.util.j: PKIX path building failed: java.security.cert.CertPathBuilderException: PKIXCertPathBuilderImpl could not build a valid CertPath.; internal cause is: java.security.cert.CertPathValidatorException: The certificate issued by OU=Equifax Secure Certificate Authority, O=Equifax, C=US is not trusted; internal cause is: java.security.cert.CertPathValidatorException: Certificate chaining error

Where do I need to check ?
I’m not receiving any ssl error if access the connections server url.

hcl-bot · August 6, 2013, 3:26pm

Subject: Almost Solved

Hi Stanton

I have imported the SSL cert of the connections url to the truststore of the WAS server.
This root cert was missing.

I will update this post tomorrow.
Thanks for your help.

hcl-bot · August 1, 2013, 7:56am

Subject: Strange behavior

I tried to follow the steps described in below url.

http://www-10.lotus.com/ldd/ddwiki.nsf/dx/How_to_use_OpenSocial_Gadgets_in_IBM_Notes http://www-10.lotus.com/ldd/ddwiki.nsf/dx/How_to_use_OpenSocial_Gadgets_in_IBM_Notes

When I try to register/create a new OpenSocial Gadget I’m receiving this error. " Failed creating the widget. See error logs for more details.
Error 500" –
And I found below errors in the IBM Notes logs.
2013-08-01T14:24:52.122+02:00 SEVERE Server returned HTTP response code: 401 for URL: xxxx.net - This website is for sale! - xxxx Resources and Information. http://jrdlnts149.ad.janderijk.net:80/fiesta/rpc com.ibm.rcp.toolbox.opensocial.provider.Activator 2013-08-01T14:24:52.122+02:00 SEVERE CLPEE5001E: Error retrieving the gadget(s) metadata. com.ibm.rcp.fiesta.service 2013-08-01T14:24:53.113+02:00 SEVERE Server returned HTTP response code: 401 for URL: xxxx.net - This website is for sale! - xxxx Resources and Information. http://jrdlnts149.ad.janderijk.net:80/fiesta/rpc com.ibm.rcp.toolbox.opensocial.provider.Activator 2013-08-01T14:46:33.304+02:00 WARNING xxxx.net - This website is for sale! - xxxx Resources and Information. http://jrdlnts149.ad.janderijk.net:80/fiesta/rpc is responding slowly. 22 ms. com.ibm.rcp.fiesta.service.internal.FiestaServicePlugin 2013-08-01T14:46:33.342+02:00 WARNING CLPEE5020W: An error occurred making a request to the server com.ibm.rcp.fiesta.service.internal.FiestaServicePlugin 2013-08-01T14:46:33.346+02:00 SEVERE CLPEE5001E: Error retrieving the gadget(s) metadata. com.ibm.rcp.fiesta.service.internal.FiestaServicePlugin 2013-08-01T14:46:33.347+02:00 SEVERE CLPEE5001E: Error retrieving the gadget(s) metadata. com.ibm.rcp.fiesta.service 2013-08-01T14:46:33.347+02:00 SEVERE CLFWW5004E: Gadget metadata request encountered an error: Server returned HTTP response code: 401 for URL: xxxx.net - This website is for sale! - xxxx Resources and Information. http://jrdlnts149.ad.janderijk.net:80/fiesta/rpc com.ibm.rcp.toolbox.opensocial.provider.Activator 2013-08-01T14:46:33.348+02:00 SEVERE Server returned HTTP response code: 401 for URL: xxxx.net - This website is for sale! - xxxx Resources and Information. http://jrdlnts149.ad.janderijk.net:80/fiesta/rpc com.ibm.rcp.toolbox.opensocial.provider.Activator 2013-08-01T14:46:33.348+02:00 SEVERE CLPEE5001E: Error retrieving the gadget(s) metadata. com.ibm.rcp.fiesta.service 2013-08-01T14:46:34.300+02:00 SEVERE Server returned HTTP response code: 401 for URL: xxxx.net - This website is for sale! - xxxx Resources and Information. http://jrdlnts149.ad.janderijk.net:80/fiesta/rpc com.ibm.rcp.toolbox.opensocial.provider.Activator
If I use the OpenSocial gadget url in MS Internet Explorer, the xml is loaded.

I think the problem is on the Shindig server. The Shindig server cannot load any url. !!

hcl-bot · August 9, 2013, 5:49am

Subject: RE: Citrix failure

Hi Gert-Jan,

Did you ever re-enable the remoteOverride for the Citrix clients?

What is failing on the Citrix client? Are there errors in the Notes client or server logs?

Thanks,

-Stanton

hcl-bot · August 6, 2013, 1:27pm

Subject: Update !!

Hi Stanton, thanks for your reply.

I’m now receiving this error, after disabling “remoteServerOverride”.

Create a new OpenSocial is still not working.
But there are new are messages when I try to open " Test Gadget and Container Domain Configuration"

ERROR The requested URL could not be retrieved The following error was encountered while trying to retrieve the URL: http://localhost.ad.XXXX.net:2076/fiesta/notesdomino/notesdominocommoncontainer.html http://localhost.ad.janderijk.net:2076/fiesta/notesdomino/notesdominocommoncontainer.html Connection to 127.0.0.1 failed. The system returned: (111) Connection refused The remote host or network may be down. Please try the request again. Your cache administrator is ict-servicedesk@XXXX.com. Generated Tue, 06 Aug 2013 18:19:05 GMT by barracuda.ad.XXXX.net (http_scan_byf/3.1.12.1)

AND This is de Trace Log

Trace Viewer
en-US

Viewer Preferences <>

Time

Thr Id

Severity

Source Class.Method

Message

Subsystem

20:17:06.320

0

CONFIG

com.ibm.rcp.core.internal.logger.frameworkhook
writeSession

eclipse.buildId=20130228-1411

java.fullversion=JRE 1.6.0 IBM J9 2.4 Windows 7 x86-32 jvmwi3260sr12-20121024_126067 (JIT enabled, AOT enabled)

J9VM - 20121024_126067

JIT - r9_20120914_26057

GC - 20120928_AA

BootLoader constants: OS=win32, ARCH=x86, WS=win32, NL=en_US

Framework arguments: -dir ltr -NPARAMS /authenticate =C:\Program Files (x86)\IBM\Notes\notes.ini -RPARAMS -personality com.ibm.rcp.platform.personality -product com.ibm.rcp.personality.framework.RCPProduct:com.ibm.notes.branding.notes -plugincustomization C:/Program Files (x86)/IBM/Notes/framework/rcp/plugin_customization.ini

Command-line arguments: -os win32 -ws win32 -arch x86 -dir ltr -NPARAMS /authenticate =C:\Program Files (x86)\IBM\Notes\notes.ini -RPARAMS -personality com.ibm.rcp.platform.personality -product com.ibm.rcp.personality.framework.RCPProduct:com.ibm.notes.branding.notes -data c:/Program Files (x86)/IBM/Notes/Data/workspace -plugincustomization C:/Program Files (x86)/IBM/Notes/framework/rcp/plugin_customization.ini

com.ibm.rcp.core.internal.logger.frameworkhook

20:17:09.861

1

WARNING

com.ibm.rcp.managedsettings.internal.UpdateJob
getProvidersToUpdate

CWPMS0008I: com.ibm.collaboration.realtime.policy.sametime.managedsettings.ManagedSettingsPolicyProvider is not currently available.

com.ibm.rcp.managedsettings

20:17:11.692

2

WARNING

NLS unused message: // in: com.ibm.collaboration.realtime.ui.strings.messages

org.eclipse.osgi

20:17:11.720

3

SEVERE

Problems occurred when invoking code from plug-in: “org.eclipse.ui.workbench”.

java.lang.NullPointerException

at com.ibm.collaboration.realtime.magiccarpet.MessageEventAdapter.registerEventListener(Unknown Source)

at com.ibm.collaboration.realtime.login.LoginEarlyStartup.doEmbeddedLogin(Unknown Source)

at com.ibm.collaboration.realtime.login.LoginEarlyStartup.earlyStartup(Unknown Source)

at org.eclipse.ui.internal.EarlyStartupRunnable.runEarlyStartup(Unknown Source)

at org.eclipse.ui.internal.EarlyStartupRunnable.run(Unknown Source)

at org.eclipse.core.runtime.SafeRunner.run(Unknown Source)

at org.eclipse.ui.internal.Workbench$54.run(Unknown Source)

at org.eclipse.core.internal.jobs.Worker.run(Unknown Source)

org.eclipse.ui.workbench

20:17:11.722

3

SEVERE

Unhandled Exception

org.eclipse.ui

20:17:11.723

3

SEVERE

Unable to execute early startup code for an extension

java.lang.NullPointerException

at com.ibm.collaboration.realtime.magiccarpet.MessageEventAdapter.registerEventListener(Unknown Source)

at com.ibm.collaboration.realtime.login.LoginEarlyStartup.doEmbeddedLogin(Unknown Source)

at com.ibm.collaboration.realtime.login.LoginEarlyStartup.earlyStartup(Unknown Source)

at org.eclipse.ui.internal.EarlyStartupRunnable.runEarlyStartup(Unknown Source)

at org.eclipse.ui.internal.EarlyStartupRunnable.run(Unknown Source)

at org.eclipse.core.runtime.SafeRunner.run(Unknown Source)

at org.eclipse.ui.internal.Workbench$54.run(Unknown Source)

at org.eclipse.core.internal.jobs.Worker.run(Unknown Source)

com.ibm.collaboration.realtime.login

20:17:52.534

4

WARNING

com.ibm.fiesta.notes.internal.cache.RemoteHttpCache

CLPEE2008W: The centralized cache setting is empty.

com.ibm.fiesta.notes.internal.cache.RemoteHttpCache

20:17:52.822

5

WARNING

com.ibm.rcp.fiesta.service.internal.HTTPUtils
doPost

http://localhost:63393/fiesta/rpc http://localhost:63393/fiesta/rpc is responding slowly. 7 ms.

com.ibm.rcp.fiesta.service.internal.FiestaServicePlugin

20:17:52.842

5

WARNING

com.ibm.rcp.fiesta.service.internal.HTTPUtils
doPost

CLPEE5020W: An error occurred making a request to the server

java.io.IOException: Server returned HTTP response code: 503 for URL: http://localhost:63393/fiesta/rpc http://localhost:63393/fiesta/rpc

at sun.reflect.NativeConstructorAccessorImpl.newInstance0(Native Method)

at sun.reflect.NativeConstructorAccessorImpl.newInstance(Unknown Source)

at sun.reflect.DelegatingConstructorAccessorImpl.newInstance(Unknown Source)

at java.lang.reflect.Constructor.newInstance(Unknown Source)

at sun.net.www.protocol.http.HttpURLConnection$6.run(Unknown Source)

at java.security.AccessController.doPrivileged(Unknown Source)

at sun.net.www.protocol.http.HttpURLConnection.getChainedException(Unknown Source)

at sun.net.www.protocol.http.HttpURLConnection.getInputStream(Unknown Source)

at com.ibm.rcp.net.http.internal.protocol.HttpURLConnection.getInputStream(Unknown Source)

at com.ibm.rcp.fiesta.service.internal.HTTPUtils.doPost(Unknown Source)

at com.ibm.rcp.fiesta.service.internal.HTTPUtils.doPostToFiesta(Unknown Source)

at com.ibm.rcp.fiesta.service.internal.HTTPUtils.doApplicationJsonPostToFiesta(Unknown Source)

at com.ibm.rcp.fiesta.service.metadata.GadgetMetadataRequestJob.run(Unknown Source)

at org.eclipse.core.internal.jobs.Worker.run(Unknown Source)

Caused by: java.io.IOException: Server returned HTTP response code: 503 for URL: http://localhost:63393/fiesta/rpc http://localhost:63393/fiesta/rpc

at sun.net.www.protocol.http.HttpURLConnection.getInputStream(Unknown Source)

at java.net.HttpURLConnection.getResponseCode(Unknown Source)

at com.ibm.rcp.net.http.internal.protocol.HttpURLConnection.reAuthenticate(Unknown Source)

… 7 more

com.ibm.rcp.fiesta.service.internal.FiestaServicePlugin

20:17:52.844

5

SEVERE

com.ibm.rcp.fiesta.service.metadata.GadgetMetadataRequestJob
run

CLPEE5001E: Error retrieving the gadget(s) metadata.