Hello,
We have an application which sends mail to users. The from field is the name of a group. The problem is that all the ooo agents are sending back an email to all the people of the group.
Is there a global way to disable this side effect ? we tried to put a replyTo field with a noreply address but it doesn’t work !
Thanks you !
Subject: areyou familiar with this option from delivery options?
Subject: OOO service and reply to groups
Julie, we thought of this but I don’t know how to automate it… we have the emails that come in automatically forwarded to the DL. I’m not the familiar with notes but I need some sort of script that would check that box for every email it generates. Does that make sense?
Thanks for your help.
Subject: OOO service and reply to groups
Looks like it is not available yet in Lotus Notes. I think we will use Exchange for our functions that require this for now.
Subject: Answer
There is no current way to directly do what you want in the current product. If we get a enough customer requests we will consider this as an enhancement for a future release.
For now, our customers generally take advantage of the subject field exclusions we do support. If they have a notice that sends out, for example, administration notices then they have all users OOO setting populate the subject exclusion item with a string like “Administratioin Notice” and make sure all the automated e-mails put that in the subject.
Subject: OOO service and reply to groups
It is a year since this post. Does anybody know if this has been added.fixed? Sounds like the exclude feature worked before but then was removed due to a bug/confusion with end-users. My specific issue is we have set-up an ID for our support desk that forwards customer queries to a DL. If anybody on the DL has their OOO set then the customer gets back a notice that we are on vacation. You cna imagine how many complaints this has generated. We switched last month from Exchange. Should I leave the outlook/exchange environment up to support my help desk?