OoO sends blank response

HCL Domino Domino Forum
1

I occasionally receive complaints from users that their OoO is not sending a full response to the senders. They receive a notification back, but the subject line just says “AUTO:” and doesn’t actually advise that the user is away or when they’re coming back.

The body says something along the lines of

Note: This is an automated response to your message “Test” sent on 04.01.2011 10:23:23.

This is the only notification you will receive while this person is away.

The OoO has been set correctly and is running as a service.

Any ideas how to resolve this? It happens for certain users only, but all the time for them. Most users are OK.

2

Subject: forwarded to development

3

Subject: same problem here

server: 8.5.1FP4client: 8.5.2FP2

replaced design, no success

4

Subject: Have you checked their OOO settings?

The only reason I can think of that would cause this problem is there OOO settings are wrong. Go to their mail file and do a More/Out Of Office from the pull down menu.

It should look something like the screenshot below.

5

Subject: OoO settings are correct

The OoO settings itself are all fine, but it just seems like they are not recognised.

6

Subject: What client is being used?

What client are those users using when they turn on out of office?Notes client, iNotes, Blackberry or another mobile device?

7

Subject: Notes Client - R8.5.1FP2

8

Subject: solution with OOO diagnostic tool 2.1

  • delete ooo profile document- delete ooo agent

  • refresh design

→ works fine now

server: 8.5.1FP4

client: 8.5.2FP3