NSD is Running - Olympic Training

Recently upgraded around 100 users from r5 to notes 6.5.3 For the most part everything is working perfectly. I’m getting the infamous NSD is Running error message. Let me go through what I’ve tried according to this forum and an IRC channel dedicated to notes.

Deleting cache=cache.ndk from users notes.ini file and deleting cache.ndk. - This seemed to work for the second half of the day, however, the next morning my user experienced more NSD is Running messages.

Uninstallation, Reinstallation of lotus and a rebuild of bookmark.nsf (changed bookmark.nsf to bookmark.old and opened notes to rebuild.) - Still recieved the error.

Uninstalled old printers pointing to servers which no longer exist. - Error still displays.

Compacting and fixup their workspace. - Error still comes up.

I’m really at a loss here, I have included the FATAL THREAD segments from the log file lotus creates in hopes someone may have come across this before, or has been given a resolution from notes support.

A little history of issues. User is running Win xp pro (fw disabled)with notes 6.5.3 with the inotes6.ntf template. User recieves this error when she replies or creates a new email in both of the mail files she has access to. One being her personal file, which has the upgraded template, the other being a shared mail file that is still using a r5 default template. This doesn’t seem to be happening in any databases she opens…only mail files.

Here is the fatal thread

############################################################

FATAL THREAD 2/9 [ NLNOTES:0998:0d80]

FP=0x0343fe84, PC=0x7c943345, SP=0x0343fe24, stksize=96

EAX=0x0343fe30, EBX=0x00000000, ECX=0x7c91eb05, EDX=0x7c90eb94

ESI=0x0343fea8, EDI=0x00000000, CS=0x0000001b, SS=0x00000023

DS=0x00000023, ES=0x00000023, FS=0x0000003b, GS=0x00000000 Flags=0x00000246

Exception code: c0150010 (The activation context being deactivated is not active for the current thread of execution.

)

############################################################

[ 1] 0x7c943345 ntdll.RtlInitializeSListHead+41781 (0,7c8023fe,1,324ca00)

[ 2] 0x7c80243c KERNEL32.SleepEx+160 (28,0,324ca34,303c77b)

[ 3] 0x7c802451 KERNEL32.Sleep+15 (28,324ca00,7283f79d,0)

############################################################

PASS 2 : FATAL THREAD with STACK FRAMES 2/9 [ NLNOTES:0998:0d80]

FP=0343fe84, PC=7c943345, SP=0343fe24, stksize=96

Exception code: c0150010 (The activation context being deactivated is not active for the current thread of execution.

)

############################################################

yet another fatal thread

############################################################

FATAL THREAD 3/8 [ NLNOTES:0c0c:0de0]

FP=0x033bfe84, PC=0x7c943345, SP=0x033bfe24, stksize=96

EAX=0x033bfe30, EBX=0x00000000, ECX=0x7c91eb05, EDX=0x7c90eb94

ESI=0x033bfea8, EDI=0x00000000, CS=0x0000001b, SS=0x00000023

DS=0x00000023, ES=0x00000023, FS=0x0000003b, GS=0x00000000 Flags=0x00000246

Exception code: c0150010 (The activation context being deactivated is not active for the current thread of execution.

)

############################################################

[ 1] 0x7c943345 ntdll.RtlInitializeSListHead+41781 (0,7c8023fe,1,31cca00)

[ 2] 0x7c80243c KERNEL32.SleepEx+160 (28,0,31cca34,2fbc77b)

[ 3] 0x7c802451 KERNEL32.Sleep+15 (28,31cca00,7283f79d,0)

############################################################

PASS 2 : FATAL THREAD with STACK FRAMES 3/8 [ NLNOTES:0c0c:0de0]

FP=033bfe84, PC=7c943345, SP=033bfe24, stksize=96

Exception code: c0150010 (The activation context being deactivated is not active for the current thread of execution.

)

############################################################

yet another fatal thread

############################################################

FATAL THREAD 3/8 [ NLNOTES:0c50:0d3c]

FP=0x0381fe84, PC=0x7c943345, SP=0x0381fe24, stksize=96

EAX=0x0381fe30, EBX=0x00000000, ECX=0x7c91eb05, EDX=0x7c90eb94

ESI=0x0381fea8, EDI=0x00000000, CS=0x0000001b, SS=0x00000023

DS=0x00000023, ES=0x00000023, FS=0x0000003b, GS=0x00000000 Flags=0x00000246

Exception code: c0150010 (The activation context being deactivated is not active for the current thread of execution.

)

############################################################

[ 1] 0x7c943345 ntdll.RtlInitializeSListHead+41781 (0,7c8023fe,1,362ca00)

[ 2] 0x7c80243c KERNEL32.SleepEx+160 (28,0,362ca34,341c77b)

[ 3] 0x7c802451 KERNEL32.Sleep+15 (28,362ca00,7283f79d,0)

############################################################

PASS 2 : FATAL THREAD with STACK FRAMES 3/8 [ NLNOTES:0c50:0d3c]

FP=0381fe84, PC=7c943345, SP=0381fe24, stksize=96

Exception code: c0150010 (The activation context being deactivated is not active for the current thread of execution.

)

############################################################

They seem to change each time. Any help is appreciated.

Subject: NSD is Running - Olympic Training

Have you tried rebuiling the PC’s? We had an issue where we could not instal Lotus Notes R651 onto a PC. Turned out to be something weird in the users profile. Rebuilt the PC and gave the user a new profile before they logged on. IBM Tech support at a loss to explain this.

Subject: RE: NSD is Running - Olympic Training

Thanks for the advice and sorry for the late response. My account has been having some difficulties. Anyway. I was able to find the source of the problem. We’re using Dell GX260/270’s with Dell scroll mice. It turns out the enhanced scrolling capabilities in the mouse properties section off the control panel cause this crash. When you turn off the enhanced scrolling properties this message will no longer occur…pretty weird. Also, there is a slight difference in drivers I’ve seen…some don’t have the enhanced option but do have a option that says something along the lines of “enable three line scrolling” or something like that. Changing this to one line resolves this issue. Hope this helps someone!

Pretty weird!

thanks

Subject: NSD is Running - Scrolling mouse

This was a great find, we had a user wit the same thing, only we had to change it from 3 lines to one page at a time. When we set it to 1 line, Notes still crashed.

Subject: NSD is Running - Olympic Training

when you get nsds without any call from a notes function on call stack you won’t be able to much.

also triggered exception is a really rare one (two posts only in google groups).

in this case only lotus support will be able to help. they might have similar nsds and have already hunted down the problem for another costumer.

Markus Seitz

markus.seitz@icodex.com