NSD Errors on CITRIX

HCL Domino Domino Forum
1

We have had a number of crashes of the Notes Client in our Citix environment. I need to know if they are related but do not know how to interpret the NSD logs. Anyone help?..Heres snapshots of 3 logs…

—NSD LOG 1—

############################################################

FATAL THREAD 1/8 [ NLNOTES:3b00:15100]

FP=0x0012f184, PC=0x6164f9f9, SP=0x0012f0d4, stksize=176

EAX=0x0012f0ec, EBX=0x01601a14, ECX=0x00000014, EDX=0x0012f174

ESI=0x00000008, EDI=0x00000000, CS=0x0000001b, SS=0x00000023

DS=0x00000023, ES=0x00000023, FS=0x0000003b, GS=0x00000000 Flags=0x00010246

Exception code: c0000005 (ACCESS_VIOLATION)

############################################################

@[ 1] 0x6164f9f9 nnotesws.CDatabaseSubprogram::ChangeViewByName+169 (1601a14,61b24230,0,616d3b78)

@[ 2] 0x6167bfdb nnotesws._DeskOpenMailInbox@0+43 (1b013e,111,32f,200128)

[ 3] 0x77e11d0a USER32.DispatchMessageW+38 (616d3ac0,1b013e,111,32f)

[ 4] 0x77e13d4b USER32.GetWindowThreadProcessId+247 (616d3ac0,1b013e,111,32f)

[ 5] 0x77e13db6 USER32.CallWindowProcW+25 (616d3ac0,1b013e,111,32f)

@[ 6] 0x61187fa1 nnotesws.DlgCallDefWndProc+145 (1b013e,1,1,111)

@[ 7] 0x61187d87 nnotesws.CommonDlgProc+2375 (0,111,32f,200128)

@[ 8] 0x612d0c01 nnotesws._MainModelessDlgProc@16+321 (1b013e,111,32f,200128)

[ 9] 0x77e11d0a USER32.DispatchMessageW+38 (612d0ac0,1b013e,111,32f)

[10] 0x77e22b0d USER32.ScrollWindowEx+210 (1b013e,111,32f,200128)

[11] 0x77e136c5 USER32.DefWindowProcW+701 (549150,111,32f,200128)

[12] 0x77e137a6 USER32.SendMessageW+67 (1b013e,111,32f,200128)

[13] 0x77e249b5 USER32.DrawFrame+1603 (200128,202,0,c002f)

[14] 0x77e23910 USER32.ScrollWindowEx+3797 (200128,202,0,c002f)

[15] 0x77e11d0a USER32.DispatchMessageW+38 (77e238c7,200128,202,0)

[16] 0x77e13d4b USER32.GetWindowThreadProcessId+247 (77e238c7,200128,202,0)

[17] 0x77e13db6 USER32.CallWindowProcW+25 (77e238c7,200128,202,0)

@[18] 0x611e616c nnotesws._SkinButtonWndProc@16+652 (3ec42f4,202,0,c002f)

[19] 0x77e11d0a USER32.DispatchMessageW+38 (611e5ee0,200128,202,0)

[20] 0x77e11bc8 USER32.GetAppCompatFlags2+1365 (12f7c0,0,77e1aca5,12f7c0)

[21] 0x77e11cef USER32.DispatchMessageW+11 (1b013e,545878,0,77e172b7)

@[22] 0x612c8c95 nnotesws.ModelessWindowDispatch+229 (0,61220740,61180000,1)

@[23] 0x61220958 nnotesws._NEMMainLoop@4+536 (401000,13d980,1343d4,0)

@[24] 0x0040156d NLNOTES._WinMain@16+1389 (400000,0,1343d4,1)

@[25] 0x00401dfa NLNOTES._WinMainCRTStartup+308 (13d980,60,7ffdf000,0)

[26] 0x77e9ca90 KERNEL32.CreateProcessW+5542 (401cc6,0,c8,100)

############################################################

PASS 2 : FATAL THREAD with STACK FRAMES 1/8 [ NLNOTES:3b00:15100]

FP=0012f184, PC=6164f9f9, SP=0012f0d4, stksize=176

Exception code: c0000005 (ACCESS_VIOLATION)

############################################################

—NSD LOG 2—

############################################################

FATAL THREAD 1/32 [ NLNOTES:2928:10500]

FP=0x0012dce0, PC=0x619e9b6e, SP=0x0012dcb4, stksize=44

EAX=0x00000000, EBX=0x0c20bd0c, ECX=0xffffffff, EDX=0x0bac399c

ESI=0x00000000, EDI=0x0c20c520, CS=0x0000001b, SS=0x00000023

DS=0x00000023, ES=0x00000023, FS=0x0000003b, GS=0x00000000 Flags=0x00010212

Exception code: c0000005 (ACCESS_VIOLATION)

############################################################

@[ 1] 0x619e9b6e nnotesws._SaveOLEObject@8+14 (c20bd0c,c20c520,c20c520,0)

@[ 2] 0x6199eca2 nnotesws.CEdDDERun::Save+66 (b8e9a90,0,c20bd0c,6a5)

@[ 3] 0x6198d184 nnotesws.CEdParagraphBoxData::Save+1252 (20000000,0,b8e9a90,0)

@[ 4] 0x61979dce nnotesws.@DocSaveParagraphs@12+286 (1,40000000,b8e9a90,4)

@[ 5] 0x618baa6c nnotesws.@DocSave@16+2412 (0,1,8,b8e9a90)

@[ 6] 0x6189a806 nnotesws.@DocMailAndSaveExt@12+166 (12e5f4,0,b8e9a90,12e5f8)

@[ 7] 0x6189a98c nnotesws.@DocMailAndSaveExtExt@12+156 (12e5f4,0,12e8e0,612664e2)

@[ 8] 0x6189a754 nnotesws.@DocMailAndSave@8+20 (0,b911a90,15f3c14,bac4959)

@[ 9] 0x612664e2 nnotesws.CRWDocSelection::CommonCommand+2066 (b911a90,12e918,f01c0113,0)

@[10] 0x612c761a nnotesws.CSelectionManager::ProcessCommand+730 (0,6000000b,1,0)

@[11] 0x612c6bb2 nnotesws._NEMProcessCommandExt@16+34 (6000000b,0,0,12eb04)

@[12] 0x6169a114 nnotesws._DeskTranslateActionAndExecute@40+292 (f01c0113,0,60b80bc6,b90ae98)

@[13] 0x6160baea nnotesws._DeskExecutePostedCommands@4+474 (b900000,12f6b8,c1c7d14,431)

@[14] 0x6160c093 nnotesws._ExecuteMacro@16+675 (e0000,0,f01c0113,0)

@[15] 0x611aca73 nnotesws._DeskNEMMessage@24+627 (0,1008a,431,0)

@[16] 0x61185120 nnotesws.CDeskSubprogram::SubMessageProc+240 (1605214,431,0,c1c7d14)

@[17] 0x611847ee nnotesws._MainWndProc@16+6926 (1008a,431,0,c1c7d14)

[18] 0x77e11d0a USER32.DispatchMessageW+38 (61182ce0,1008a,431,0)

[19] 0x77e11bc8 USER32.GetAppCompatFlags2+1365 (12f7c0,0,612209d9,12f7c0)

[20] 0x77e11cef USER32.DispatchMessageW+11 (401000,13d998,1343dc,0)

@[21] 0x0040156d NLNOTES._WinMain@16+1389 (400000,0,1343dc,1)

@[22] 0x00401dfa NLNOTES._WinMainCRTStartup+308 (13d998,60,7ffdf000,0)

[23] 0x77e9ca90 KERNEL32.CreateProcessW+5542 (401cc6,0,c8,100)

############################################################

PASS 2 : FATAL THREAD with STACK FRAMES 1/32 [ NLNOTES:2928:10500]

FP=0012dce0, PC=619e9b6e, SP=0012dcb4, stksize=44

Exception code: c0000005 (ACCESS_VIOLATION)

############################################################

—NSD LOG 3—

############################################################

FATAL THREAD 1/8 [ NLNOTES:3b68:16164]

FP=0x0012d150, PC=0x6001fd87, SP=0x0012d144, stksize=12

EAX=0x00000000, EBX=0x00ca58ac, ECX=0x00000001, EDX=0x050a3ac0

ESI=0x050a3acc, EDI=0x00ca58e8, CS=0x0000001b, SS=0x00000023

DS=0x00000023, ES=0x00000023, FS=0x0000003b, GS=0x00000000 Flags=0x00010246

Exception code: c0000005 (ACCESS_VIOLATION)

############################################################

@[ 1] 0x6001fd87 nnotes.LSSiSAM::PopFrame+343 (ca58ac,0,12d1d4,600229b9)

@[ 2] 0x6001fbce nnotes.LSSiSAM::SaveEnd+14 (ca58ac,12d178,39f3ae0,39dd2e8)

@[ 3] 0x600229b9 nnotes.LSsThread::Run+425 (39dd2e8,39ce678,39ce678,ca58ac)

@[ 4] 0x60026616 nnotes.LSsThread::ExecuteEvent+262 (39dd2e8,39da360,39dd438,2)

@[ 5] 0x600252b9 nnotes.LSsInstance::RunEvent+297 (39ce678,ca6c90,21f,2)

@[ 6] 0x600269e9 nnotes.LSsInstance::RaiseEvent+89 (39ce678,ca6c90,21f,2)

@[ 7] 0x61190a1d nnotesws.LSEcSAScrInt::DoRaiseEvent+93 (ca6c90,21f,2,12d3a0)

@[ 8] 0x61190b46 nnotesws.LSEcSAScrEnv::DoRaiseEvent+38 (ca6c90,21f,2,12d3a0)

@[ 9] 0x61190ae7 nnotesws.LSEcInstance::DoScrEnvEvent+135 (ca68b0,21f,2,12d3a0)

@[10] 0x61a6ca1e nnotesws._LSEObjectDelete@12+78 (ca68b0,709f0f4,4aec7f4,4aec4f4)

@[11] 0x615b2400 nnotesws.CLSUIDocument::RemoveScriptObject+112 (f01c016f,4625cf4,1,0)

@[12] 0x6121099a nnotesws._DocScriptTerm@4+330 (709f0f4,0,709f0f4,7078f08)

@[13] 0x612125b5 nnotesws.CEdDoc::DeleteSubstructures+501 (0,709f0f4,7078ff4,1)

@[14] 0x61212af9 nnotesws.@DocDelete@4+105 (b02b2,70798f4,70798f4,531688)

@[15] 0x611b7372 nnotesws._EditInstanceMessage@24+466 (709f0f4,b02b2,402,1)

@[16] 0x611b6c8f nnotesws.CEditSubprogram::SubMessageProc+191 (70798f4,402,1,0)

@[17] 0x611847ee nnotesws._MainWndProc@16+6926 (b02b2,402,1,0)

[18] 0x77e11d0a USER32.DispatchMessageW+38 (61182ce0,b02b2,402,1)

[19] 0x77e1350e USER32.DefWindowProcW+262 (5604b0,402,1,0)

[20] 0x77e172f2 USER32.SendMessageA+59 (b02b2,402,1,0)

@[21] 0x61201b17 nnotesws.CSubprogram::InstanceTerm+39 (70798f4,1,0,70798f4)

@[22] 0x6120171c nnotesws.CSubprogram::Destroy+716 (70798f4,1,12d958,611b516d)

@[23] 0x61201ae0 nnotesws.CSubprogram::FCFrameManagedShutdown+16 (70798f4,1,70798f4,0)

@[24] 0x611b516d nnotesws.fsUnloadFrame+125 (7078ef4,d,0,581)

@[25] 0x611cb96b nnotesws._FSSetFrameSub@20+891 (581,0,0,d)

@[26] 0x6162cfac nnotesws.CEditorMonitorSubprogram::DestroyAllSubs+60 (70790f4,0,0,70790f4)

@[27] 0x6162c46a nnotesws.CEditorMonitorSubprogram::InstanceTerm+250 (70790f4,1,57e,70790f4)

@[28] 0x6120171c nnotesws.CSubprogram::Destroy+716 (70790f4,1,70780f4,12da4c)

@[29] 0x61657463 nnotesws.CDocumentSubprogram::DestroySub+19 (70780f4,0,70790f4,7)

@[30] 0x616573ce nnotesws.CDocumentSubprogram::InstanceCleanup+174 (70790f4,0,70780f4,12da98)

@[31] 0x616553e2 nnotesws.CDocumentSubprogram::InstanceTerm+34 (70780f4,1,902b4,0)

@[32] 0x6120171c nnotesws.CSubprogram::Destroy+716 (70780f4,1,112,560168)

@[33] 0x611846b9 nnotesws._MainWndProc@16+6617 (902b4,10,0,0)

[34] 0x77e11d0a USER32.DispatchMessageW+38 (61182ce0,902b4,10,0)

[35] 0x77e12bcc USER32.MsgWaitForMultipleObjects+370 (560168,10,0,0)

[36] 0x77e12b84 USER32.MsgWaitForMultipleObjects+298 (12de70,18,560168,10)

[37] 0x77fa02ff ntdll.KiUserCallbackDispatcher+19 (902b4,112,f060,0)

[38] 0x77e1342a USER32.DefWindowProcW+34 (902b4,112,f060,0)

@[39] 0x61309063 nnotesws._NEMWindowMenuCommand@4+323 (f060,1603e14,12e904,1601814)

@[40] 0x61644a71 nnotesws.CSession::Command+4353 (1603e14,12e8f0,12eb04,0)

@[41] 0x612c77db nnotesws.CSelectionManager::ProcessCommand+1179 (1,f060,0,0)

@[42] 0x612c6b81 nnotesws._NEMProcessCommand@12+33 (f060,0,0,0)

@[43] 0x6169e778 nnotesws.ActionWindowClose+88 (0,f01c014c,61b20000,12eb08)

@[44] 0x6169ada5 nnotesws.HandleSpecialCases+2869 (60b811fc,709bdfc,12eaf4,12eb04)

@[45] 0x6169a1df nnotesws._DeskTranslateActionAndExecute@40+495 (f01c014c,0,60b811fc,709bdfc)

@[46] 0x6160baea nnotesws._DeskExecutePostedCommands@4+474 (7090000,12f6b8,5032440,431)

@[47] 0x6160c093 nnotesws._ExecuteMacro@16+675 (e0000,0,f01c014c,0)

@[48] 0x611aca73 nnotesws._DeskNEMMessage@24+627 (0,400ea,431,0)

@[49] 0x61185120 nnotesws.CDeskSubprogram::SubMessageProc+240 (1601e14,431,0,5032440)

@[50] 0x611847ee nnotesws._MainWndProc@16+6926 (400ea,431,0,5032440)

[51] 0x77e11d0a USER32.DispatchMessageW+38 (61182ce0,400ea,431,0)

[52] 0x77e11bc8 USER32.GetAppCompatFlags2+1365 (12f7c0,0,612209d9,12f7c0)

[53] 0x77e11cef USER32.DispatchMessageW+11 (401000,13d9b8,1343dc,0)

@[54] 0x0040156d NLNOTES._WinMain@16+1389 (400000,0,1343dc,1)

@[55] 0x00401dfa NLNOTES._WinMainCRTStartup+308 (13d9b8,60,7ffdf000,0)

[56] 0x77e9ca90 KERNEL32.CreateProcessW+5542 (401cc6,0,c8,100)

############################################################

PASS 2 : FATAL THREAD with STACK FRAMES 1/8 [ NLNOTES:3b68:16164]

FP=0012d150, PC=6001fd87, SP=0012d144, stksize=12

Exception code: c0000005 (ACCESS_VIOLATION)

############################################################

2

Subject: NSD Errors on CITRIX

I’m no expert but #1 and #2 seem to have occurred while the user was doing something in their mail file. Possibly #1 opening mail and #2 saving a message that was sent. #3 appears to have been deleting a note, maybe a email message? I would take a look and see if the crash happens with a certain mail template, then go from there. You also might consider going to 6.0.3 or 6.0.4(in March?)

3

Subject: RE: NSD Errors on CITRIX

Thanks for the help, will check mail files etc for anything obvious… Forgot to mention we are running R6 client with R5 servers. Are NSD errors common in this setup anyway? even before adding Citrix into the mix.