NSD: ERROR (48): couldn't access shared memory key 'IRIS$MEM$MM190$' - (2) No such file or directory

HCL Domino Domino Forum
1

One of the notes users in my company has the following problem. Notes seems to crash adn NSD is logging the Error.When looking at the logfile, I must come to the conclusion that I have no idea how to read this logfile. Searching in the technical library and this form didn’t get me any further. So I hope someone kan help me with this.

– Here are some parts of the log file –

– I’m not posting all because it is way to big –

############################################################

FATAL THREAD 1/5 [ NLNOTES:ffe36cc1:ffe33dd1]

FP=006ff36c, PC=611943a8, SP=006ff364, stksize=8

Exception code: c0000005 (ACCESS_VIOLATION)

############################################################

@[ 1] 0x611943a8 NNOTESWS.fsGetScopedRoot+8 (0,6ff4b4,978,6ff500)

@[ 2] 0x61202f99 NNOTESWS.fsWMPaint+41 (978,8524,6ff4cc,bff7363b)

@[ 3] 0x61197785 NNOTESWS._fsWndProc@16+165 (0,f,0,0)

[ 4] 0xbff7363b KERNEL32 (61178524,6117,0,bff719b8)

[ 5] 0xbff942e7 KERNEL32 (6ffe28,bff7186d,84fe108f,0)

[ 6] 0x006f851e (8d000000,5f042464,3d896466,e)

############################################################

PASS 2 : FATAL THREAD with STACK FRAMES 1/5 [ NLNOTES:ffe36cc1:ffe33dd1]

FP=006ff36c, PC=611943a8, SP=006ff364, stksize=8

Exception code: c0000005 (ACCESS_VIOLATION)

############################################################

---------- Top of the Stack ----------

–

Generated Messages:

INFO (0): Using NSD profile C:\WINDOWS\notesnsd.ini

INFO (0): Found 2 Notes processes, matched 2

INFO (0): Using NSD profile nsd.ini

INFO (0): Starting Debugger

INFO (0): Walk mem for process NLNOTES (ffe36cc1)

INFO (0): Walk mem for process NTASKLDR (ffe41dc9)

INFO (0): Deleting pid.nbf

ERROR (48): couldn’t access shared memory key ‘IRIS$MEM$MM190$’ - (2) No such file or directory

2

Subject: NSD: ERROR (48): couldn’t access shared memory key ‘IRIS$MEM$MM190$’ - (2) No such file or directory

I now have two users who are experiencing similar crashes - usually occurring after going from Notes to Excel (to print or when opening an attachment). (No changes to the database). It started intermittantly but now the crashes are occurring more and more frequently. With one user, his client regualarly crashes after converting a Notes document to Excel for printing, he closes Excel and returns to Notes ok. But when he leaves the database - Notes crashes and issues the NSD. He gets ERROR (48): couldn’t access shared memory key ‘IRIS$MEM$194$0$C.lotus.notes.data’ - (22) Invalid argument** Attach to process [ NLNOTES:0c90]

I read elsewhere in the forum to pay attention to the “fatal” entries in the NSD - we’re getting 2 such messages:

FATAL THREAD 1/12 [ NLNOTES:0c90: 4048]

FP=0x0013bfe8, PC=0x611e2dde, SP=0x0013bfe0, stksize=8

EAX=0x00000000, EBX=0x003f6588, ECX=0x003f64c0, EDX=0x056078b0

ESI=0x003f64c0, EDI=0x0013c034, CS=0x0000001b, SS=0x00000023

DS=0x00000023, ES=0x00000023, FS=0x0000003b, GS=0x00000000 Flags=0x00010246

Exception code: c0000005 (ACCESS_VIOLATION)

PASS 2 : FATAL THREAD with STACK FRAMES 1/12 [ NLNOTES:0c90: 4048]

FP=0013bfe8, PC=611e2dde, SP=0013bfe0, stksize=8

Exception code: c0000005 (ACCESS_VIOLATION)

Any help would be appreciated.

3

Subject: RE: NSD: ERROR (48): couldn’t access shared memory key ‘IRIS$MEM$MM190$’ - (2) No such file or directory

I get the same error when trying to open particular emails from American Airlines. It happens only on their emails…Emails with your point (frequent flyer) summaries. It doesnt matter the user…they all get this error and crash.