Notes crashes - Tried everything

HCL Domino Domino Forum
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Hi

One of my users’ client crashes everytime now, with the NSD is running infobox. I have tried to reinstall notes( in a seperate directory) and replace the design in some of the databases he uses. This must be a client issue as the error occures on all types of databases. Escpecially when he tries to create a new document.

Any ideas on how to solve this one?

Thanks!

Ola

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Subject: Notes crashes - Tried everything

Request to check user’s windows account authentication, Assign administrator access to user on Operating System level.

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Subject: Notes crashes - Tried everything

Two other things to try are:1. Clear the password digest field in the person doc if it is used. Remember to let it replicate out to home server before retrying.

  1. Delete the bookmark.nsf on the client pc and restart.

I’d love to know why this has worked for us in the past if anyine has any idea :slight_smile:

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Subject: RE: Notes crashes - Tried everything

Post the FATAL THREAD section of the nds files. They are located in the data diretory under IBM_TECHNICAL_SUPPORT. They are named by the date of the crash.

JYR

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Subject: RE: Notes crashes - Tried everything

It is also very important to check the client’s desktop6.ndk. I have had to delete the desktop6.ndk in order to stop client crashes as described.