Notes crashes on mails with attachments

HCL Domino Domino Forum
1

Hi,on one client, updated from Notes 7.0.2, Notes crashes almost always when a mail with attachment is opened. In other databases this works normal.

I’ve tried serveral things:

  • deleted cache.ndk, bookmark.nsf and desktop6.ndk

  • updated the mail file from the template

  • Made a copy of the mail file and tried this

  • created new mail file for the user

Notes doesn’t crash with other mail databases and Notes on other machines doesn’t crash with this mail file.

The problem occured first in Notes 7.0.2 and still happens after the update.

The Basic client just closes. The standard client alerts an read error and hangs after that.

2

Subject: Post the FATAL THREAD section…

Hi

Can you post the FATAL THREAD section of the NSD files with the few lines under it

For example:

############################################################

FATAL THREAD 1/2 [ domdsm:107a8:67076]

FP=0x0012a34c, PC=0x60069a86, SP=0x0012a2f0, stksize=92

EAX=0x01a3088c, EBX=0x01a48650, ECX=0x0000bffe, EDX=0x01a325e6

ESI=0x00004000, EDI=0x0032ff78, CS=0x0000001b, SS=0x00000023

DS=0x00000023, ES=0x00000023, FS=0x0000003b, GS=0x00000000 Flags=0x00010206

Exception code: c0000005 (ACCESS_VIOLATION)

############################################################

@[ 1] 0x60069a86 nnotes._fdDelete@4+118 (4000,12a368,608770ef,4000)

@[ 2] 0x60069a0c nnotes._OSFileClose@4+12 (4000,12adc0,12a380,60872ea7)

@[ 3] 0x608770ef nnotes._sqloclose+15 (4000,12b59c,5010,0)

@[ 4] 0x60872ea7 nnotes._sqlpgclf+71 (12adc0,1aaa2cb,70,1aaa2f3)

@[ 5] 0x60885458 nnotes._sqlpgfdl+616 (12b9a4,1aaa2cb,41,12be44)

@[ 6] 0x60876a6f nnotes._sqlpgcdl+927 (12bf44,12b9a4,0,12be44).

Date

Topic

Frequently asked question - How to analyze Notes/Domino NSDs? (Jean-Yves Riverin)

or call IBM support.

JYR

3

Subject: File is empty

The file is empty and has 0 Byte length.