We recently upgraded the LN client from version 6.5.x to 7.0.3.Since the upgrade we have been getting steady calls to the helpdesk with people with LN does not open.
The user logs off from WinXp at the end of day, comes back next day, logs on and try to get to LN. s/he only gets splash screen and nothing more. Helpdesk is directed to run NSD.exe -Kill or restart the workstation to get the clients up and running.
I was wondering if anyone else has had this issue.
Subject: Notes Client won’t start - Splash Screen
I would start thinking that maybe names.nsf or bookmarks.nsf is corrupt.
Have you looked at the NSD?
Try renaming bookmarks.nsf and restart the workstation.
If that doesn’t work, get a names.nsf from a working system, rename the existing one, and restart the workstation.
And post if any of this helped.
Please.
HTH.
Gregg
Subject: RE: Notes Client won’t start - Splash Screen
Hi,
First, from the KBase:
How to troubleshoot Notes client freezing on splash screen when launched
Notes Client hangs on splash screen or errors occur when launching on Windows XP
Citrix clients?
Splash screen but no launch for Notes client on Citrix platform
Try Gregg’s suggestions.
Maybe you can use the Client_Clock notes.ini settings of the Notes client. Keyword : Client_Clock
http://www.drcc.com/ref/notesini.nsf/all/7A4872639FB90313C12567D70052CE32
From
http://www.martinscott.com/home.nsf/newsview/C7F5B845A9E6C76385256C180007FBEF?opendocument
RPC
Description
Open_Session
Authenticate with the server and establish a session
Open_Database
Find and open a database
Open_Note
Send the contents of a note (data document or design element)
Open_Collection
Open a view
Read_Entries
Send a list of information from a view or search, usually follows Open_Collection
Find_By_Key
A view lookup via DBLookup
Get_Special_Note_ID
Send info from the ACL
Close_dB
Close DB session
It will help you with the client_clock setting.
Also, you might want to delete the notes.ini except the 3-4 first lines in the file. It will rebuilt the client’s configuration.
Do you have any anti-virus?
JYR
Subject: RE: Notes Client won’t start - Splash Screen
Hi Majid,
In your last post, something is too big to be on the WEB
JYR
Subject: RE: Notes Client won’t start - Splash Screen
I have seen both KB articles. I have tried all the suggestion in the first one except rebuilding the OS. That’s not a option.In our environment the restricted users have full rights to LN app and user data directory. Therefore the 2nd KB does not apply.
I tested the Client_Clock starts logging after the client is launched. The problem I have is client does not open.
We also run Symantac AntiVirus on all the workstations.
I review couple of NDS -kill logs on some the trouble workstations and they have some process called “?”
ERROR (0): AdjustTokenPrivileges failed - (1300) Not all privileges referenced are assigned to the caller.
INFO (0): Using PSAPI DLL
search path: .;C:\WINNT
ERROR (4): can’t attach to process [ ?:0004] - (5) Access is denied.
ERROR (4): can’t attach to process [ smss:0318] - (5) Access is denied.
ERROR (4): can’t attach to process [ csrss:0348] - (5) Access is denied.
ERROR (4): can’t attach to process [winlogon:0360] - (5) Access is denied.
ERROR (4): can’t attach to process [services:038c] - (5) Access is denied.
ERROR (4): can’t attach to process [ lsass:0398] - (5) Access is denied.
ERROR (4): can’t attach to process [ svchost:0460] - (5) Access is denied.
ERROR (4): can’t attach to process [ svchost:04b8] - (5) Access is denied.
ERROR (4): can’t attach to process [ svchost:0578] - (5) Access is denied.
ERROR (4): can’t attach to process [ svchost:05c8] - (5) Access is denied.
ERROR (4): can’t attach to process [ svchost:0620] - (5) Access is denied.
ERROR (4): can’t attach to process [ spoolsv:06b4] - (5) Access is denied.
ERROR (4): can’t attach to process [DefWatch:0758] - (5) Access is denied.
ERROR (4): can’t attach to process [ DWRCS:07a0] - (5) Access is denied.
ERROR (4): can’t attach to process [ mdm:07c4] - (5) Access is denied.
ERROR (4): can’t attach to process [ ntmulti:007c] - (5) Access is denied.
ERROR (4): can’t attach to process [NHOSTSVC:009c] - (5) Access is denied.
ERROR (4): can’t attach to process [ Rtvscan:00c0] - (5) Access is denied.
ERROR (4): can’t attach to process [ srvany:00ec] - (5) Access is denied.
ERROR (4): can’t attach to process [ tlntsvr:0168] - (5) Access is denied.
ERROR (4): can’t attach to process [ CcmExec:01d4] - (5) Access is denied.
ERROR (4): can’t attach to process [ alg:03e0] - (5) Access is denied.
ERROR (4): can’t attach to process [wmiprvse:050c] - (5) Access is denied.
ERROR (4): can’t attach to process [wmiprvse:034c] - (5) Access is denied.
ERROR (4): can’t attach to process [DeskMonAgent:0c1c] - (5) Access is denied.