Dear expert,
I have an user who having problem with her email. Whenever she goes into Inbox, the whole lotus notes will hang.But she got no problem accessing other databases. Even if i copy her id and access from my system, my notes hang as well…she didn’t encounter problem by using Web Access though. the whole system just slow down and the CPU shot up to 99%.
Appreciate if someone can share with me what shld i do to resolve this? Thanks
Subject: Notes Client Hang!!
When it appears to ‘hang’ is the yellow ‘communications’ icon blinking on the Status bar? What happens if you just wait; does the Inbox eventually appear?
This first thing I’d check is how many emails does the user have in their Inbox - and second, what is the size of their database in general?
Reduce the number of emails in the inbox to under 1000 (the less the better).
Upgrade the client to 6.5.5.
Subject: RE: Notes Client Hang!!
Hi,
Any folder references activated?
Db on a cluster? Read-Unread mark.
JYR
Subject: RE: Notes Client Hang!!
Dear all,
I can access the mailbox(inbox),but after a while, it will just hang,no activity/icon on the left bottom corner.
Subject: RE: Notes Client Hang!!
The problem might be with the maildatabase. Try fixing it up with load fixup -F command…
Subject: RE: Notes Client Hang!!
try signing her mail file with the server ID of the server that her mail file is on. I know it sounds strange but it’s been known to fix what you are describing.
Subject: RE: Notes Client Hang!!
You indicate that you can access the inbox, but after awhile it ‘hangs’. I’m not quite understanding what you’re seeing. What is the indication that it hangs?
Do you ever see the contents of the Inbox? Are you able to open any items? Specifically what are you doing on the client when it ‘hangs’? What are you epecting for it to do? If left alone, soes it eventually come out of it?
Do you see any messages on the server console, the server logs, the client’s status bar, or the client logs?
Does the ‘hang’ occur after some peroid of inactivity? If you hit Ctrl-Break, can you get back into the database?