Notes Client Crash - What does this NSD log mean?

FATAL THREAD 1/12 [ nlnotes: 0104: 0fec]### FP=0x0013be24, PC=0x61aba35f, SP=0x0013bca8

stkbase=00140000, total stksize=40960, used stksize=17240

EAX=0x00000000, EBX=0x05768720, ECX=0x00000000, EDX=0x00000006

ESI=0x00000000, EDI=0x01546c14, CS=0x0000001b, SS=0x00000023

DS=0x00000023, ES=0x00000023, FS=0x0000003b, GS=0x00000000 Flags=0x00010287

Exception code: c0000005 (ACCESS_VIOLATION)

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@[ 1] 0x61aba35f nnotesws.CLSUIDocument::GetCurrentEventID+15 (0,13be8c,13bedc,13bea8)

@[ 2] 0x61703460 nnotesws._LSXUICLASSCONTROL@16+320 (3c7658,107,13be8c,13bedc)

@[ 3] 0x616d9fc9 nnotesws._tag_NotesADTControl::ClassControl+25 (1546d31,3c7658,107,13be8c)

@[ 4] 0x6004f04d nnotes.LSsInstance::AdtCallBack+269 (3c7658,61703320,107,5684358)

@[ 5] 0x6006119b nnotes.LScObjCli::GetPropertyData+139 (5684318,5e2,5760209,618)

@[ 6] 0x600647f7 nnotes.LScObjCli::GetProperty+87 (5684318,574b158,12d8,5768720)

@[ 7] 0x60064627 nnotes.LSsThread::AdtGetPropVal+39 (5768540,574b158,12d8,5684318)

@[ 8] 0x60021968 nnotes.LSsThread::NRun+5800 (5768540,574b158,5768540,13c060)

@[ 9] 0x60022076 nnotes.LSsThread::Run+182 (5768540,574b158,3c7658,878)

@[10] 0x600a57a7 nnotes.LSsThread::ExecuteProc+311 (5768540,574b158,878,0)

@[11] 0x600a5a61 nnotes.LSsInstance::Run+481 (3c7658,574b158,878,0)

@[12] 0x616de31b nnotesws.LSEcInstance::RunClientScript+139 (3c7db8,5c54014,574b158,0)

@[13] 0x616de3af nnotesws.LSEcInstance::RunClientProc+95 (3c7db8,3c7db8,3c6d8c,4)

@[14] 0x616a7224 nnotesws.LSEcInstance::Resume+228 (3c7db8,0,5c39414,3c7db8)

@[15] 0x61690a0e nnotesws.LSEcInstance::DoScrEnvEvent+158 (3c7db8,222,4,13c234)

@[16] 0x616a05d4 nnotesws.LSEcInstance::LoadObjectScript+148 (0,5c54014,5c39414,5755170)

@[17] 0x616c854e nnotesws._LSEObjectLoad@16+46 (3c7db8,5c54014,5c39414,4)

@[18] 0x616c673e nnotesws.CLSUIDocument::LoadObject+110 (5c20003,5c39414,1,5c2be14)

@[19] 0x616be592 nnotesws.CLSUIDocument::AddScriptObject+306 (5c3e114,5c39414,0,1)

@[20] 0x616f9a4d nnotesws._DocAddScriptObject@28+1565 (5c2be14,0,c,0,14,13b8cc,1003f)

@[21] 0x61765bb4 nnotesws._DocInitGlobals@4+84 (5c54014)

@[22] 0x6176bc4b nnotesws.@DocLoadTitleAndScript@12+187 (0)

@[23] 0x617637b5 nnotesws.@DocLoad@4+1205 (0)

@[24] 0x616eab8f nnotesws.PartialNoteAvailable+1983 (1)

@[25] 0x616eb025 nnotesws.@DocAsyncIONotify@4+741 (13da02)

@[26] 0x61df0a80 nnotesws.@DocCreate@124+6032 (0)

@[27] 0x616e95b1 nnotesws._EditInstanceInit@40+1489 (0,0,0,c0652,1b,13b8cc,1003f,0,0,0)

@[28] 0x616e86ed nnotesws.CEditSubprogram::InstanceInit+77 (5c52c14,13def8,5c5264e,5c52c14,1c,13b8cc,1003f,0,0,0)

@[29] 0x616c95ec nnotesws.CSubprogram::Create+1516 (13defc,2,5c52c14,0,1d,13b8cc,1003f,0,0,0)

@[30] 0x616e8406 nnotesws._EditNewSubprogram@44+262 (605d6,802,13e094,0,1e,13b8cc,1003f,0,0,0,0)

@[31] 0x617078be nnotesws.CEditSubprogram::FCFrameManagedStartup+206 (5c52c14,605d6,13e24e,13e154,1f,13b8cc,1003f,0,0,0,0)

@[32] 0x616b426b nnotesws.fsLoadFrame+1195 (5c2bfd4,5c52c14,5c52814,44b,20,13b8cc,1003f,0,0,0,0)

@[33] 0x616b3d87 nnotesws.fsCreateFrameset+343 (0,13e154,13e164,0,21,13b8cc,1003f,0,0,0,0)

@[34] 0x616c9cf5 nnotesws._FSCreateFrameset@32+117 (0,0,2,0,22,13b8cc,1003f,0)

@[35] 0x61705504 nnotesws.CEditorMonitorSubprogram::InstanceInit+148 (5c52014,13e3e8,13e4ac,0,23,13b8cc,1003f,0)

@[36] 0x616c95ec nnotesws.CSubprogram::Create+1516 (13e3ec,2,0,1520000,24,13b8cc,1003f,0)

@[37] 0x6170540b nnotesws._EmonNewSubprogram@48+539 (505be,802,5c51814,0,25,13b8cc,1003f,0,0,0,0,0)

@[38] 0x61b82dd2 nnotesws.CDocumentSubprogram::DocumentEditCreate+674 (5c51814,0,5c51814,13eab0,26,13b8cc,1003f,0,0,0,0,0)

@[39] 0x61b840ae nnotesws.CDocumentSubprogram::InstanceInit+654 (5c51814,13eab0,5c51814,0,27,13b8cc,1003f,0,0,0,0,0)

@[40] 0x616c95ec nnotesws.CSubprogram::Create+1516 (13eab4,1,0,5c08814,28,13b8cc,1003f,0,0,0,0,0)

@[41] 0x61b828d3 nnotesws.CreateDocSubprogram+339 (5c51814,0,0,0,29,13b8cc,1003f,0,0,0,0,0)

@[42] 0x61b83b29 nnotesws._DocumentCompose@52+505 (0,13eda0,0,192,2a,13b8cc,1003f,0,0,0,0,0,0)

@[43] 0x61f5cc88 nnotesws._DeskNotesPreviewForm@12+136 (14b76e4,192,0)

@[44] 0x61f5ef0f nnotesws.CDesignDocSelection::CommonCommand+1023 (e,13f0b0,600241fc)

@[45] 0x617c80b4 nnotesws.CSelectionManager::ProcessCommand+756 (1,0,0)

@[46] 0x617c8378 nnotesws._ProcessWMCommand@8+168 (600241fc,0)

@[47] 0x61683e96 nnotesws._MainWndProc@16+4166 (603bc,83c,600241fc,0)

[48] 0x7e418734 USER32 (61682e50,603bc,83c,0)

[49] 0x7e418816 USER32 (0,61682e50,603bc,83c)

[50] 0x7e41b89b USER32 (74f0a8,74efd8,0,600241fc)

[51] 0x7e42f3cc USER32 (603bc,83c,0,600241fc)

@[52] 0x617d0048 nnotesws.CNEMToolbar::OnLButtonUp+344 (5c0b47e,5ba655c,13f704,616ace40)

@[53] 0x616ad17a nnotesws.CNEMToolbar::ToolbarWndProc+826 (0,202,0,a0023)

[54] 0x7e418734 USER32 (616ace40,30462,202,0)

[55] 0x7e418816 USER32 (0,616ace40,30462,202)

[56] 0x7e4189cd USER32 (13f7b8,0,13f7d8,61719cd8)

[57] 0x7e418a10 USER32 (13f7b8,1,603bc,61680000)

@[58] 0x61719cd8 nnotesws._NEMMainLoop@4+696 (4013d0)

@[59] 0x0040195e NLNOTES._WinMain@16+1422 (617582b0,0,152384,1)

@[60] 0x00401e19 NLNOTES._WinMainCRTStartup+389 (12f0c0,7c90ee18,7ffdd000,8054ab38)

[61] 0x7c816fd7 KERNEL32 (401c94,0,78746341,20)

Invalid stack frame detected: Invalid frame pointer (BP): 0

############################################################

PASS 2 : FATAL THREAD with STACK FRAMES 1/12 [ nlnotes: 0104: 0fec]

FP=0013be24, PC=61aba35f, SP=0013bca8

stkbase=00140000, total stksize=40960, used stksize=17240

Exception code: c0000005 (ACCESS_VIOLATION)

############################################################

Subject: Notes Client Crash - What does this NSD log mean ?

Possibly SPR THIO6X584E which is fixed in Release 7.03

Subject: RE: Notes Client Crash - What does this NSD log mean ?

Thanks Jim. We are planning to downgrade to 6.5 and see if it happens.

Susi

Subject: Notes Client Crash - What does this NSD log mean ?

Post the complete NSD to get the crash info, also let me know the client version and OS used

Subject: RE: Notes Client Crash - What does this NSD log mean ?

Don’t invite people to post complete NSD dumps here – we’d like to keep the database usable if you don’t mind. And the Notes version and OS have already been specified (look up ^).