Notes Client agent issue


Domino/Notes Version: 14.0FP4
Add-on Product (if appropriate, e.g. Verse / Traveler / Nomad / Domino REST API):
Its Version: Linux
Operating System: Windows 11
**Client (Notes, Nomad Web, Nomad Mobile, Android/iOS, browser version):**Notes


Problem/Query:
Our CEO was trying to use the ‘Deliver Sender’s Mail to Junk’ option from the More dropdown in Notes Client Inbox. He selects the unopened email then clicks the ‘Deliver Sender’s …’ from the pulldown and gets the error : “To run this agent you must have at least one document selected”. He does have a document selected. He is able to use the option if he opens the message but he wants to avoid opening the message.

He also has a laptop and the agent works correctly from the Inbox. I’ve uninstalled and reinstalled Notes on this particular PC without success. Has this been seen before by anyone else? Could this be a Windows 11/Notes Client issue? The CEO was upgraded with a new Windows 11 PC. His Win10 PC was cloned and the restored to this new machine.

Thank you for any guidance.

Anita Myers

Hi Anita,

I did a quick test using Notes 14.5 on Windows 11 and everything is working fine. Is he using the same Notes version on both his Windows 10 and 11 machines? How is he selecting the email? Is it highlighted correctly? I can only reproduce the error if none of the emails were highlighted before clicking ‘Deliver Sender’s Mail to Junk’ option.

Best Regards,
Mikee

Hello Anita,

please try to delete or rename
bookmark.nsf
cache.ndk
desktop8.ndk
on effected installation.