Notes Client 8.5 Standard Crashes

HCL Domino Domino Forum
1

Hello,

I started working with the new notes client 8.5 and had already a lot of reproducible crashes:

Trying to move an object on the hooked open bar on the left to create a bookmark causes always a crash. Also moving one object from this bar to another position, i.e. to create a subfolder, causes a crash.

Working with the embedded browser a while, interestingly if I am browsing through IBM pages, causes a client crash.

Additionally I cannot open the local address book with the standard client. I get a message started with “!CompositeApplicationUIService.Impl …”. In the basic client it works.

Therefore my first experience with the new client is not very good.

Maybe there are solutions for my problems.

Regards,

Vera Nentwich

2

Subject: Post the fatal thread from the NSD

Search the NSD under IBM_TECHNICAL_SUPPORT for the work “Fatal” and post the section here.

3

Subject: Fatal-Sections

Hello,

here are the part of the nsd. There are three fatal sections in the file. I hope, I copied all necessary information.

Regards,

Vera Nentwich

############################################################

FATAL THREAD 1/19 [ NLNOTES: 0e10: 0bf0]

FP=0x0013f248, PC=0x0000002c, SP=0x0013f238

stkbase=00140000, total stksize=212992, used stksize=3528

EAX=0x075bc818, EBX=0x07b15158, ECX=0x63b299f8, EDX=0x63b28c6c

ESI=0x07b16018, EDI=0x00000000, CS=0x0000001b, SS=0x00000023

DS=0x00000023, ES=0x00000023, FS=0x0000003b, GS=0x00000000 Flags=0x00010206

Exception code: c0000005 (ACCESS_VIOLATION)

############################################################

@[ 1] 0x63800f5e nnotesws.CLineView::TermSelectionManagement+158 (7b16018,3,7b14e18,0)

@[ 2] 0x63815398 nnotesws.CLineView::ExitInstance+1256 (6,3,0,7b14e18)

@[ 3] 0x6378f5d4 nnotesws.CViewSubprogram::InstanceTerm+84 (7b14e18,3,7b14e18,0)

@[ 4] 0x6309b05a nnotesws.CSubprogram::Destroy+746 (7b14e18,3,0,0)

@[ 5] 0x6309aeba nnotesws.CSubprogram::Destroy+330 (17d4618,0,600ac,7e3797ff)

@[ 6] 0x63194053 nnotesws.EndSession@0+771 ()

@[ 7] 0x63023a4e nnotesws.MainWndProc@16+2958 (600ac,10,0,0)

[ 8] 0x7e368734 USER32.GetDC+109 (63022ec0,600ac,10,0)

[ 9] 0x7e368816 USER32.GetDC+335 (0,63022ec0,600ac,10)

[10] 0x7e3689cd USER32.GetWindowLongW+295 (13f7ac,0,13f7d0,630baa23)

[11] 0x7e368a10 USER32.DispatchMessageW+15 (13f7ac,1,600ac,63020000)

@[12] 0x630baa23 nnotesws.NEMMainLoop@4+803 (4013a0)

@[13] 0x004019cb NLNOTES.WinMain@16+1579 (630f9de0,0,16231d,0)

@[14] 0x00401e89 NLNOTES.WinMainCRTStartup+389 (11cfb0,7c91e920,7ffd7000,8054b6b8)

[15] 0x7c817077 kernel32.RegisterWaitForInputIdle+73 (401d04,0,78746341,20)

############################################################

PASS 2 : FATAL THREAD with STACK FRAMES 1/19 [ NLNOTES: 0e10: 0bf0]

FP=0013f248, PC=0000002c, SP=0013f238

stkbase=00140000, total stksize=212992, used stksize=3528

Exception code: c0000005 (ACCESS_VIOLATION)

############################################################

…

############################################################

PASS 3 : FATAL THREAD with PARAMETER DATA 1/19 [ NLNOTES: 0e10: 0bf0]

############################################################

@[ 1] 0x63800f5e nnotesws.CLineView::TermSelectionManagement+158 (7b16018,3,7b14e18,0)