Notes 9 client does not start properly

HCL Domino Domino Forum
1

Hi,

sometimes, when I start the Notes 9 client on Ubuntu I get an empty error message and I cannot open my mails or calendar. To fix it, I need to restart the client several times. The trace viewer shows some severe traces:

09:03:30.880 0 CONFIG com.ibm.rcp.core.internal.logger.frameworkhook
writeSession eclipse.buildId=20131002-1404 java.fullversion=JRE 1.6.0 IBM J9 2.4 Linux x86-32 jvmxi3260sr15-20131231_180656 (JIT enabled, AOT enabled) J9VM - 20131231_180656 JIT - r9_20130920_46510ifx3 GC - GA24_Java6_SR15_20131231_1152_B180656 BootLoader constants: OS=linux, ARCH=x86, WS=gtk, NL=en_US Framework arguments: -dir ltr -NPARAMS /authenticate -RPARAMS -personality com.ibm.rcp.platform.personality -product com.ibm.rcp.personality.framework.RCPProduct:com.ibm.notes.branding.notes -plugincustomization /opt/ibm/notes/framework/rcp/plugin_customization.ini Command-line arguments: -os linux -ws gtk -arch x86 -dir ltr -NPARAMS /authenticate -RPARAMS -personality com.ibm.rcp.platform.personality -product com.ibm.rcp.personality.framework.RCPProduct:com.ibm.notes.branding.notes -data /home/ybozkurt/ibm/notes/data/workspace -plugincustomization /opt/ibm/notes/framework/rcp/plugin_customization.ini com.ibm.rcp.core.internal.logger.frameworkhook
09:03:42.892 1 WARNING com.ibm.rcp.managedsettings.internal.UpdateJob
getProvidersToUpdate CWPMS0008I: com.ibm.collaboration.realtime.policy.sametime.managedsettings.ManagedSettingsPolicyProvider is not currently available. com.ibm.rcp.managedsettings
09:03:50.642 2 SEVERE com.ibm.rcp.csiviews.providers.CSINavigatorModel
fetchCsiInfo CLFNM0052E: Getting the outline design failed while populating a model with the elements of this document store com.ibm.csi.notes.runtime.internal.types.NotesRuntimeDocumentStore@1a041a04 com.ibm.rcp.csiviews.providers.CSINavigatorModel
09:03:50.642 3 SEVERE com.ibm.rcp.csiactions.providers.CSIActionProvider
getCSIActions CLFNM0003E: Error getting outline actions for navigator com.ibm.csi.types.ServiceException: at com.ibm.csi.notes.internal.xml.parser.sax.ErrorReader.newServiceException(Unknown Source) at com.ibm.csi.notes.internal.NotesDesignDelegate.getOutlineActions(Unknown Source) at com.ibm.rcp.csiactions.providers.CSIActionProvider.getCSIActions(Unknown Source) at com.ibm.rcp.csiactions.providers.CSIActionProvider.getCSIOutlineActions(Unknown Source) at com.ibm.rcp.csiactions.providers.CSIActionProvider.setRuntimeOutline(Unknown Source) at com.ibm.rcp.csiviews.viewpart.CSINavViewPart$22.run(Unknown Source) at org.eclipse.core.internal.jobs.Worker.run(Unknown Source) com.ibm.rcp.csiactions.providers.CSIActionProvider
09:03:50.645 3 WARNING com.ibm.rcp.csiactions.providers.CSIActionProvider
getCSIActions CLFNM0254W: CSI Returned null or No Actions for com.ibm.csi.notes.runtime.internal.types.NotesRuntimeDocumentStore@1a041a04:com.ibm.csi.notes.runtime.internal.types.NotesRuntimeOutline@10141014 com.ibm.rcp.csiactions.providers.CSIActionProvider
09:03:54.557 4 WARNING NLS unused message: // in: com.ibm.collaboration.realtime.ui.strings.messages org.eclipse.osgi

2

Subject: how to reproduce

I did not replace the template design yet but a colleague found out that this error is reproducable by:

  1. closing the “Discover” tab of the client

  2. restarting the client

Leaving the “Discover” tab open is a workaround for this problem.

3

Subject: Discover tab workaround

Hi guys,

I confirm the observation of Yasin Bozkurt http://www-10.lotus.com/ldd/ndseforum.nsf/xpAuthor.xsp?Author=Yasin%20Bozkurt:

leaving the “Discover” tab open allows to open the Mail and Calendar view without problems. I am on Ubuntu 14.04 64bit with a fresh install of IBM Notes 9 with Fixpack 2.

Regards,

S. Köhler

4

Subject: Howto

Hi, are there any guides on how to reset the template design for Notes 9?

5

Subject: consider load convert if needing to run in batches

for individuals you can file-> application-> replace design
but that can get tedious if more than a handful of users.

You may want to look into using the ‘load convert’ utility to help assist multiple design mail file upgrades at once.

http://www-12.lotus.com/ldd/doc/domino_notes/7.0/help_admin_upgrade7.nsf/89d3962efd85426f85256b870069c0aa/763af0d791519e53852570bb004fff13 http://www-12.lotus.com/ldd/doc/domino_notes/7.0/help_admin_upgrade7.nsf/89d3962efd85426f85256b870069c0aa/763af0d791519e53852570bb004fff13

6

Subject: Can you try replacing the template design on the mailfile