Hello,
I’m having issues with two of my users. They both experience the same symptoms, but the console logs look different.
They log into the client, the application will open briefly before closing.
I’ve uninstalled/reinstalled, installed latest fixpack, plus a couple suggestions from google, all without success. I hope someone here can help.
Here are the logs:
console_USERSCOMPUTER1_2018_02_19@16_00_34.log
[170C:0002-12A0] 02/19/2018 04:00:34.50 PM DeskClientOpenInt> Calling CreateProgramRCP pszRCPCmdLine[/authenticate ] bDeskProvisioningRestart [0]
[170C:0002-12A0] 02/19/2018 04:00:34.52 PM DeskClientOpenInt> DESK_CHECKNOTES2ALIVE_TIMER started
[170C:0002-12A0] 02/19/2018 04:00:34.52 PM DeskClientOpenInt> Executed CreateProgramRCP
[1838:0002-21FC] 02/19/2018 04:00:37.85 PM InitGlobalProcessInfo> PID [6200]!= [0]
[1838:0002-21FC] 02/19/2018 04:00:41.74 PM Terminate> from NNOTESWC Entered
[1838:0002-21FC] 02/19/2018 04:00:41.74 PM Terminate> Queue name resolved to: MQWCTTHREAD8700_9
[1838:0002-21FC] 02/19/2018 04:00:41.74 PM Terminate> Sending WKSMSG_NOTESWC_CLOSE_NOTES to notes, iRefCount: 0
[170C:0002-12A0] 02/19/2018 04:00:41.74 PM ProcessWksMsgExt> Message: WKSMSG_NOTESWC_CLOSE_NOTES received
[170C:0002-12A0] 02/19/2018 04:00:41.74 PM Handle_CLOSE_NOTES> Entered
[170C:0002-12A0] 02/19/2018 04:00:41.74 PM Handle_CLOSE_NOTES> Not running NBP
[170C:0002-12A0] 02/19/2018 04:00:41.74 PM Handle_CLOSE_NOTES> Sending Close message to all child Windows
[170C:0002-12A0] 02/19/2018 04:00:41.74 PM Handle_CLOSE_NOTES> Sending Close message to main Windows
[170C:0002-12A0] 02/19/2018 04:00:41.75 PM Handle_CLOSE_NOTES> Alert client that it needs to wait until we go down completly
[170C:0002-12A0] 02/19/2018 04:00:41.75 PM Handle_CLOSE_NOTES> Shutdown complete, going down
console_USERCOMPUTER2_2018_02_19@13_04_38.log
[27C8:0002-2AD8] 2018-02-19 13:04:49,33 DeskClientOpenInt> Calling CreateProgramRCP pszRCPCmdLine[/authenticate ] bDeskProvisioningRestart [0]
[27C8:0002-2AD8] 2018-02-19 13:04:49,44 DeskClientOpenInt> DESK_CHECKNOTES2ALIVE_TIMER started
[27C8:0002-2AD8] 2018-02-19 13:04:49,44 DeskClientOpenInt> Executed CreateProgramRCP
[22F4:0002-1BC4] 2018-02-19 13:05:06,95 InitGlobalProcessInfo> PID [8948]!= [0]
[22F4:0004-2240] 2018-02-19 13:30:27,13 NotesListner> Detected notes shutdown, notes application is no longer running
[22F4:0002-1BC4] 2018-02-19 13:30:33,21 Terminate> from NNOTESWC Entered
[22F4:0002-1BC4] 2018-02-19 13:30:33,21 Terminate> Queue name resolved to: MQWCTTHREAD7108_3
[22F4:0002-1BC4] 2018-02-19 13:30:33,21 Terminate> Sending WKSMSG_NOTESWC_CLOSE_NOTES to notes, iRefCount: 0