Hi there
Many of our users have switched over to Fedora 10 at our office. A problem that we’ve encountered is the notes client crashing whenever an e-mail is opened that has an image included.
Can anybody offer any advice on a possible solution to this problem?
Cheers
Subject: could you post an nsd file?
would like to review a crash call stack.
Thank you
Subject: nsd file?
Where would I find said file? It’s not in my lotus home directory.
Subject: nsd file is under IBM_TECHNICAL_SUPPORT dir in your notes data directory
I hope you can find a file name starting with nsd_xxxx.login IBM_TECHNICAL_SUPPORT under your notes data directory.
At a crash, notes generates this file and may give you dialog box where a log is located in your system.
thank you for your help.
Subject: - How to analyze Notes/Domino NSDs?
Hi,
For the benefits of others, can you post the FATAL THREAD section of the NSD files with the few lines under it
In this example, it’s for Windows but it will be similar for Linux
For example:
############################################################
Exception code: c0000005 (ACCESS_VIOLATION)
############################################################
@[ 1] 0x60069a86 nnotes._fdDelete@4+118 (4000,12a368,608770ef,4000)
@[ 2] 0x60069a0c nnotes._OSFileClose@4+12 (4000,12adc0,12a380,60872ea7)
@[ 3] 0x608770ef nnotes._sqloclose+15 (4000,12b59c,5010,0)
@[ 4] 0x60872ea7 nnotes._sqlpgclf+71 (12adc0,1aaa2cb,70,1aaa2f3)
@[ 5] 0x60885458 nnotes._sqlpgfdl+616 (12b9a4,1aaa2cb,41,12be44)
@[ 6] 0x60876a6f nnotes._sqlpgcdl+927 (12bf44,12b9a4,0,12be44).
Date
Topic
Frequently asked question - How to analyze Notes/Domino NSDs? (Jean-Yves Riverin)
JYR
Subject: Notes NSD File’s
It seems that notes is not generating these nsd files on my system. I only have console log files, but no nsd files.
Subject: nsd file
The IBM_TECHNICAL_SUPPORT directory on my linux system does not have any nsd* files… it only contains console* files.
Subject: Linux Bug Report for this problem
System: Linux 2.6.27.15-170.2.24.fc10.i686 #1 SMP Wed Feb 11 23:58:12 EST 2009 i686X Vendor: The X.Org Foundation
X Vendor Release: 10503000
Selinux: No
Accessibility: Disabled
GTK+ Theme: KBB
Icon Theme: Fedora
Memory status: size: 315658240 vsize: 315658240 resident: 98529280 share: 54259712 rss: 98529280 rss_rlim: 18446744073709551615
CPU usage: start_time: 1235571918 rtime: 470 utime: 417 stime: 53 cutime:2 cstime: 4 timeout: 0 it_real_value: 0 frequency: 100
Backtrace was generated from ‘/usr/libexec/’
[Thread debugging using libthread_db enabled]
[New Thread 0x2ec9c30 (LWP 3547)]
[New Thread 0x50b4b90 (LWP 3585)]
[New Thread 0x5054b90 (LWP 3584)]
[New Thread 0x4fd7b90 (LWP 3583)]
[New Thread 0x4f96b90 (LWP 3582)]
[New Thread 0x4f55b90 (LWP 3581)]
[New Thread 0xb4bdbb90 (LWP 3549)]
0x002a6416 in __kernel_vsyscall ()
#0 0x002a6416 in __kernel_vsyscall ()
#1 0x0028d0db in waitpid () from /lib/libpthread.so.0
#2 0x07929637 in g_spawn_sync () from /lib/libglib-2.0.so.0
#3 0x0792997c in g_spawn_command_line_sync () from /lib/libglib-2.0.so.0
#4 0x0304b083 in ?? () from /usr/lib/gtk-2.0/modules/libgnomebreakpad.so
#5 0x0304b614 in ?? () from /usr/lib/gtk-2.0/modules/libgnomebreakpad.so
#6 0x0304b6c5 in ?? () from /usr/lib/gtk-2.0/modules/libgnomebreakpad.so
#7
#8 0x006c3093 in memmove () from /lib/libc.so.6
#9 0x00a566a8 in Cmovmem () from /opt/ibm/lotus/notes/libnotes.so
#10 0x083ff419 in DeleteFrameWindowIfNoChild ()
#11 0x08345ce0 in CSubprogram::DeleteSubWindow ()
#12 0x08347d15 in CSubprogram::Destroy ()
#13 0x084000af in CloseAll ()
#14 0x0840030f in CloseAllWindows ()
#15 0x08400386 in NEMCloseAllWindows ()
#16 0x0840076d in EndSession ()
#17 0x0834f406 in MainWndProc ()
#18 0x00300472 in CallWindowProcW () from /opt/ibm/lotus/notes/libemulator.so
#19 0x00315b83 in DispatchMessageAW ()
from /opt/ibm/lotus/notes/libemulator.so
#20 0x00315bc9 in DispatchMessageW () from /opt/ibm/lotus/notes/libemulator.so
#21 0x08365977 in NEMMainLoop ()
#22 0x0832507e in WinMain ()
#23 0x083284ac in main ()
Thread 7 (Thread 0xb4bdbb90 (LWP 3549)):
#0 0x002a6416 in __kernel_vsyscall ()
No symbol table info available.
#1 0x006e9456 in nanosleep () from /lib/libc.so.6
No symbol table info available.
#2 0x006e926e in sleep () from /lib/libc.so.6
No symbol table info available.
#3 0x083255fa in check_user_interaction ()
No symbol table info available.
#4 0x0791ac8f in ?? () from /lib/libglib-2.0.so.0
No symbol table info available.
#5 0x0028551f in start_thread () from /lib/libpthread.so.0
No symbol table info available.
#6 0x0072e04e in clone () from /lib/libc.so.6
No symbol table info available.
Thread 6 (Thread 0x4f55b90 (LWP 3581)):
#0 0x002a6416 in __kernel_vsyscall ()
No symbol table info available.
#1 0x00289105 in pthread_cond_wait@@GLIBC_2.3.2 () from /lib/libpthread.so.0
No symbol table info available.
#2 0x009d6684 in WaitOnNativeSemaphore ()
from /opt/ibm/lotus/notes/libnotes.so
No symbol table info available.
#3 0x009d746f in OSWaitEvent () from /opt/ibm/lotus/notes/libnotes.so
No symbol table info available.
#4 0x08b23962 in AsyncViewThread ()
No symbol table info available.
#5 0x009f467b in ThreadWrapper () from /opt/ibm/lotus/notes/libnotes.so
No symbol table info available.
#6 0x0028551f in start_thread () from /lib/libpthread.so.0
No symbol table info available.
#7 0x0072e04e in clone () from /lib/libc.so.6
No symbol table info available.
Thread 5 (Thread 0x4f96b90 (LWP 3582)):
#0 0x002a6416 in __kernel_vsyscall ()
No symbol table info available.
#1 0x00289105 in pthread_cond_wait@@GLIBC_2.3.2 () from /lib/libpthread.so.0
No symbol table info available.
#2 0x009d6684 in WaitOnNativeSemaphore ()
from /opt/ibm/lotus/notes/libnotes.so
No symbol table info available.
#3 0x009d746f in OSWaitEvent () from /opt/ibm/lotus/notes/libnotes.so
No symbol table info available.
#4 0x08b23962 in AsyncViewThread ()
No symbol table info available.
#5 0x009f467b in ThreadWrapper () from /opt/ibm/lotus/notes/libnotes.so
No symbol table info available.
#6 0x0028551f in start_thread () from /lib/libpthread.so.0
No symbol table info available.
#7 0x0072e04e in clone () from /lib/libc.so.6
No symbol table info available.
Thread 4 (Thread 0x4fd7b90 (LWP 3583)):
#0 0x002a6416 in __kernel_vsyscall ()
No symbol table info available.
#1 0x00289105 in pthread_cond_wait@@GLIBC_2.3.2 () from /lib/libpthread.so.0
No symbol table info available.
#2 0x009d6684 in WaitOnNativeSemaphore ()
from /opt/ibm/lotus/notes/libnotes.so
No symbol table info available.
#3 0x009d746f in OSWaitEvent () from /opt/ibm/lotus/notes/libnotes.so
No symbol table info available.
#4 0x08b23962 in AsyncViewThread ()
No symbol table info available.
#5 0x009f467b in ThreadWrapper () from /opt/ibm/lotus/notes/libnotes.so
No symbol table info available.
#6 0x0028551f in start_thread () from /lib/libpthread.so.0
No symbol table info available.
#7 0x0072e04e in clone () from /lib/libc.so.6
No symbol table info available.
Thread 3 (Thread 0x5054b90 (LWP 3584)):
#0 0x002a6416 in __kernel_vsyscall ()
No symbol table info available.
#1 0x00289105 in pthread_cond_wait@@GLIBC_2.3.2 () from /lib/libpthread.so.0
No symbol table info available.
#2 0x009d6684 in WaitOnNativeSemaphore ()
from /opt/ibm/lotus/notes/libnotes.so
No symbol table info available.
#3 0x009d746f in OSWaitEvent () from /opt/ibm/lotus/notes/libnotes.so
No symbol table info available.
#4 0x08b23962 in AsyncViewThread ()
No symbol table info available.
#5 0x009f467b in ThreadWrapper () from /opt/ibm/lotus/notes/libnotes.so
No symbol table info available.
#6 0x0028551f in start_thread () from /lib/libpthread.so.0
No symbol table info available.
#7 0x0072e04e in clone () from /lib/libc.so.6
No symbol table info available.
Thread 2 (Thread 0x50b4b90 (LWP 3585)):
#0 0x002a6416 in __kernel_vsyscall ()
No symbol table info available.
#1 0x00289105 in pthread_cond_wait@@GLIBC_2.3.2 () from /lib/libpthread.so.0
No symbol table info available.
#2 0x009d6684 in WaitOnNativeSemaphore ()
from /opt/ibm/lotus/notes/libnotes.so
No symbol table info available.
#3 0x009d746f in OSWaitEvent () from /opt/ibm/lotus/notes/libnotes.so
No symbol table info available.
#4 0x08b23962 in AsyncViewThread ()
No symbol table info available.
#5 0x009f467b in ThreadWrapper () from /opt/ibm/lotus/notes/libnotes.so
No symbol table info available.
#6 0x0028551f in start_thread () from /lib/libpthread.so.0
No symbol table info available.
#7 0x0072e04e in clone () from /lib/libc.so.6
No symbol table info available.
Thread 1 (Thread 0x2ec9c30 (LWP 3547)):
#0 0x002a6416 in __kernel_vsyscall ()
No symbol table info available.
#1 0x0028d0db in waitpid () from /lib/libpthread.so.0
No symbol table info available.
#2 0x07929637 in g_spawn_sync () from /lib/libglib-2.0.so.0
No symbol table info available.
#3 0x0792997c in g_spawn_command_line_sync () from /lib/libglib-2.0.so.0
No symbol table info available.
#4 0x0304b083 in ?? () from /usr/lib/gtk-2.0/modules/libgnomebreakpad.so
No symbol table info available.
#5 0x0304b614 in ?? () from /usr/lib/gtk-2.0/modules/libgnomebreakpad.so
No symbol table info available.
#6 0x0304b6c5 in ?? () from /usr/lib/gtk-2.0/modules/libgnomebreakpad.so
No symbol table info available.
#7
No symbol table info available.
#8 0x006c3093 in memmove () from /lib/libc.so.6
No symbol table info available.
#9 0x00a566a8 in Cmovmem () from /opt/ibm/lotus/notes/libnotes.so
No symbol table info available.
#10 0x083ff419 in DeleteFrameWindowIfNoChild ()
No symbol table info available.
#11 0x08345ce0 in CSubprogram::DeleteSubWindow ()
No symbol table info available.
#12 0x08347d15 in CSubprogram::Destroy ()
No symbol table info available.
#13 0x084000af in CloseAll ()
No symbol table info available.
#14 0x0840030f in CloseAllWindows ()
No symbol table info available.
#15 0x08400386 in NEMCloseAllWindows ()
No symbol table info available.
#16 0x0840076d in EndSession ()
No symbol table info available.
#17 0x0834f406 in MainWndProc ()
No symbol table info available.
#18 0x00300472 in CallWindowProcW () from /opt/ibm/lotus/notes/libemulator.so
No symbol table info available.
#19 0x00315b83 in DispatchMessageAW ()
from /opt/ibm/lotus/notes/libemulator.so
No symbol table info available.
#20 0x00315bc9 in DispatchMessageW () from /opt/ibm/lotus/notes/libemulator.so
No symbol table info available.
#21 0x08365977 in NEMMainLoop ()
No symbol table info available.
#22 0x0832507e in WinMain ()
No symbol table info available.
#23 0x083284ac in main ()
No symbol table info available.
The program is running. Quit anyway (and detach it)? (y or n) [answered Y; input not from terminal]
----------- .xsession-errors ---------------------
/opt/ibm/lotus/notes/framework/rcp/eclipse/plugins/com.ibm.rcp.xulrunner.runtime.linux.x86_6.2.0.200811140851/xulrunner/libxul.so(PL_ProcessPendingEvents+0x92) [0x99b6a1be]
/opt/ibm/lotus/notes/framework/rcp/eclipse/plugins/com.ibm.rcp.xulrunner.runtime.linux.x86_6.2.0.200811140851/xulrunner/libxul.so [0x99b6bd23]
/opt/ibm/lotus/notes/framework/rcp/eclipse/plugins/com.ibm.rcp.xulrunner.runtime.linux.x86_6.2.0.200811140851/xulrunner/libxul.so [0x9a296ba6]
JVMDUMP006I Processing dump event “gpf”, detail “” - please wait.
JVMDUMP007I JVM Requesting System dump using ‘/home/shaun/lotus/notes/data/workspace/logs/core.20090225.162541.3553.0001.dmp’
JVMDUMP010I System dump written to /home/shaun/lotus/notes/data/workspace/logs/core.20090225.162541.3553.0001.dmp
JVMDUMP007I JVM Requesting Snap dump using ‘/home/shaun/lotus/notes/data/workspace/logs/Snap.20090225.162541.3553.0002.trc’
JVMDUMP012E Error in Snap dump: {no trace engine}
JVMDUMP007I JVM Requesting Java dump using ‘/home/shaun/lotus/notes/data/workspace/logs/javacore.20090225.162541.3553.0003.txt’
JVMDUMP010I Java dump written to /home/shaun/lotus/notes/data/workspace/logs/javacore.20090225.162541.3553.0003.txt
JVMDUMP013I Processed dump event “gpf”, detail “”.
/usr/libexec/: No such file or directory.
Subject: Problem Solved, kind of…!
Well, after finally cracking down and installing Fedora 10 on a test system, the Notes client works perfectly on a base install. The issue, i discovered, appeared after performing a system update. I’m not sure which update caused the issue yet but i’ll keep exploring the issue.
If anyone has an Idea i’d appreciate some feedback.
Thanks again to all who offered assistance.
Subject: Problem with xulrunner-1.9
Hi,
I kinda traced the problem and found that the xulrunner is the cause of it. I guess Lotus crashes on xulrunner versions greater then 1.8 (I am not sure though). This is why Lotus works fine on Fedora 9 and Fedora 10 base install. But once you upgrade the system, the mozilla will be upgraded to 3.0 beta 5 or 3.0 which upgrades the xulrunner to 1.9 release. This I believe causes the crash when the lotus tries to use the Gecko runtime for rendering webpages.
Thankfully, Tudor’s fix " File → Preferences, “Disable embedded browser for MIME mail” seems to work fine!
Regards,
Harsha
Subject: Could you provide detailed reproduce steps or send a sample mail to me? We cannot reproduce this problem by using 8.5 GM build and 8.5.1 latest build on Fedora 10. Thanks.
Subject: Re: Reproduce Steps
The problem occurs each time I open my notes client on my laptop and I open an email with an image. Many of our users are complaining about the same problem. I’m not sure how you could replicate the problem but it’s easily replicated in our environment.
Could I provide logs of some kind or any other files? If so, which logs?
Subject: Besides nsd file, could you help to check if you are using using 64-bit Fedora or 32-bit. Thanks.
Subject: 64-bit or 32-bit.
I’m using a 32-bit version of Fedora 10.
Subject: Notes 8.5 on Fedora 10
Hi
I can confirm that Notes 8.5, and also 8.5 beta, crashes on Fedora 10, latest patch level, 32 bit. I have noticed that most of the emails on which notes crashes seem to be coming from Exchange, the text is always bluish in color. I wouldn’t put the crash in connection to the emails w/ images, I have some emails w/ images coming in just fine and I can see them w/ no problems w/o notes crashing.
Please let me know guys if you need anything from me, like logs, core dumps etc. I am more than willing to help w/ this.
Thanks,
Tudor
Subject: Re: Notes 8.5 on Fedora 10
Hi
I have a fresh core dump + javacore + the email that triggered the issue. How can I send them to you guys ? Anywhere I could upload the files ?
This what I am getting in /var/log/messages:
Feb 17 12:09:46 kernel: notes2[32034]: segfault at 0 ip b7dd316d sp bfc945f0 error 6 in libj9prt24.so[b7dcb000+1f000]
Thanks,
Tudor
Subject: Notes Crashing Under fedora 10
I have had a similar problem with notes 8.5 crashing under fedora 10 (32bit)
I can provide the dump log file if needed.
I also had a similar problem under Beta 2.5 when accessing a certain webpages with the Builtin browser.
I have no problem under RHEL 5
(Prefer fedora 10 though with KDE 4.2)
Subject: Notes 8.5 crashing in Fedora 10
Hi
I did a little research on this issue and I found out on some forum that checking the Advanced Option under File → Preferences, “Disable embedded browser for MIME mail” would fix the issue. Tried it and it seems to be working properly now, no more crashing on the same emails that Notes used to crash before. I guess I’m a happy camper for now …
Good luck
TGP
Subject: Crash too
Many tries the same day as you can see in the log. 1 crash per line.Crashes everytime when opening specific mails.
Mar 9 15:40:16 fedo kernel: notes2[1357]: segfault at 0 ip b7d9c16d sp bfa5b3d0 error 6 in libj9prt24.so[b7d94000+1f000]
Mar 9 15:43:45 fedo kernel: notes2[1858]: segfault at 0 ip b7e0916d sp bfec8830 error 6 in libj9prt24.so[b7e01000+1f000]
Mar 9 15:46:08 fedo kernel: notes2[2057]: segfault at 0 ip b7d5016d sp bfa11b80 error 6 in libj9prt24.so[b7d48000+1f000]
Mar 9 15:49:03 fedo kernel: notes2[2323]: segfault at 0 ip b7dcd16d sp bfd8e700 error 6 in libj9prt24.so[b7dc5000+1f000]
Mar 9 15:55:48 fedo kernel: notes2[3033]: segfault at 0 ip b7d8a16d sp bff4c0b0 error 6 in libj9prt24.so[b7d82000+1f000]
Mar 9 16:20:17 fedo kernel: notes2[4946]: segfault at 0 ip b7d3316d sp bf8f2a60 error 6 in libj9prt24.so[b7d2b000+1f000]
Mar 9 16:25:45 fedo kernel: notes2[6058]: segfault at 0 ip b7df616d sp bfdb7f20 error 6 in libj9prt24.so[b7dee000+1f000]
Mar 9 16:32:37 fedo kernel: notes2[6883]: segfault at 0 ip b7c6216d sp bfc21d90 error 6 in libj9prt24.so[b7c5a000+1f000]
Mar 9 16:39:22 fedo kernel: notes2[7906]: segfault at 0 ip b7d2e16d sp bf9ed360 error 6 in libj9prt24.so[b7d26000+1f000]
Mar 9 17:01:31 fedo kernel: notes2[9621]: segfault at 0 ip b7da216d sp bfb614d0 error 6 in libj9prt24.so[b7d9a000+1f000]