Notes 8.5 Crash NSD after install on Vista Ultimate 64 Bit

HCL Domino Domino Forum
1

I’ve installed Notes 8.5 on Windows Vista Ultimate 64 Bit several times. In the default Program Files (x86) directory, in a C:\Notes85 directory, run as administrator, etc. Every time when I launch Notes to do the set up, Notes crashes immediately after the splash screen displays. Is it a 64 bit problem or something else?

The Fatal Thread portion of the NSD is:

############################################################

FATAL THREAD 1/4 [ NLNOTES: 195c: 1918]

FP=0x0017c7c4, PC=0xa0532470, SP=0x0017c770

stkbase=00180000, total stksize=45056, used stksize=14480

EAX=0x773db70c, EBX=0x00000000, ECX=0x04244c8b, EDX=0x007b0170

ESI=0x0017c7e0, EDI=0x63c55fc4, CS=0x00000023, SS=0x0000002b

DS=0x0000002b, ES=0x0000002b, FS=0x00000053, GS=0x0000002b Flags=0x00010246

Exception code: c0000005 (ACCESS_VIOLATION)

############################################################

@[ 1] 0x631dd795 nnotesws.isVirtualByWmi+37 (1,17d60b,0,0)

@[ 2] 0x631d21e8 nnotesws.GetHwMAC+104 (631d2e6b,230,1,17d7f8)

############################################################

PASS 2 : FATAL THREAD with STACK FRAMES 1/4 [ NLNOTES: 195c: 1918]

FP=0017c7c4, PC=a0532470, SP=0017c770

stkbase=00180000, total stksize=45056, used stksize=14480

Exception code: c0000005 (ACCESS_VIOLATION)

############################################################

Disassembly of c. 10 instructions before and after faulting address 631dd795:



    631dd770 55               push    ebp

    631dd771 8bec             mov     ebp,esp

    631dd773 81ec00080000     sub     esp,0x800

    631dd779 56               push    esi

    631dd77a 8d8500f8ffff     lea     eax,[ebp+0xfffff800]      ss:0017bfc4=757a83a5

    631dd780 50               push    eax

    631dd781 68c45fc563       push    0x63c55fc4

    631dd786 68d05fc563       push    0x63c55fd0

    631dd78b 68e85fc563       push    0x63c55fe8

    631dd790 e8ab140000       call    631dec40

FAULT ->631dd795 8d8d00fcffff lea ecx,[ebp+0xfffffc00] ss:0017c3c4=0017ff90

    631dd79b 51               push    ecx

    631dd79c 68f45fc563       push    0x63c55ff4

    631dd7a1 681060c563       push    0x63c56010

    631dd7a6 682860c563       push    0x63c56028

    631dd7ab 8bf0             mov     esi,eax

    631dd7ad e88e140000       call    631dec40

    631dd7b2 83c420           add     esp,0x20

    631dd7b5 85f6             test    esi,esi

    631dd7b7 5e               pop     esi

    631dd7b8 7576             jnz     631dd830

    631dd7ba 85c0             test    eax,eax
2

Subject: Crash

Hi David,

Can you open the Basic Client on your machine? Are you aware the 64 bit client is not a supported config?

There are two other postings on the same crash at this time. It looks like there may be an issue with the OS. I can see people have tried uninstall, resintall, and still have a failure? Possible OS Reinstall. I would like to take a look at the complete NSD if possible.

Can you please send me the full NSD craigapeoples@gmail.com

3

Subject: Crash NSD

Craig -

Thank you. The NSD file is on its way.

I’ve seen mention of 64 bit Notes not being supported in threads here. However, the detailed systems requirements on the IBM web site doesn’t mention 32 bit or 64 bit.

http://www-01.ibm.com/support/docview.wss?rs=475&uid=swg27013074

David

4

Subject: Crash

2 Other Posts:

//www-10.lotus.com/ldd/nd85forum.nsf/DateAllThreadedWeb/e178f2b96664b492852575450067745d?OpenDocument

http://www-10.lotus.com/ldd/nd85forum.nsf/DateAllThreadedWeb/790bb275b1df16bf8525753f007fb22e?OpenDocument

Looks like this crash may be related to SPR#MLAT7NCUFT