Hello,I my notes client 8.5.1 always crashes on startup. Any help would be much appreciated. I can send the contents of “nsd_w32i_xxxx.log” from the IBM_TECHNICAL_SUPPORT folder. It is a huge file, I can copy paste the whole log if necessary. The content of the console.log is below.
console_xxxxxxx-E6400A_2009_11_22@07_09_57.log
PANIC: Process notes2.exe (pid=3340) no longer exists. A JVM fault could be responsible. Please inspect the workspace\logs directory for java, heap, or system core files.
shared memory BLK_WCT_PID [3920]
11/22/2009 07:09:57 AM DUC: ucclient: The logging level is set to minimal
11/22/2009 07:09:57 AM DUC: ucclient: IBM Lotus Domino Unified Communications, Release 1.2.3 (644.2 10-11-2005)
11/22/2009 07:09:57.77 AM [0F50:0002-0AF8] WM_DESK_INIT> Calling NEMCheckPreviousInstance
Subject: From the part of the NSD you posted, this indicates that there is a crash happening in the Notes2.EXE process
The 1st thing you would want to look for is whether a javacore*.txt file or *.dmp file were created in the data\workspace\logs directory.
If so, inspecting the 1st line for a GPF (General Protection Fault) or a SysThrow/OutOfMemory would provide the 1st clue. If it is either, the javacore a couple of lines later indicates the DLL involved and searching for the current thread later in the file (for a GPF) shows the java stack of the thread that caused the crash. After the java stacks is the native stack of the same thread.
If a javacore is not generated, Support can provide steps that can be used to more closely monitor the processes to obtain a crash stack.
While looking at the javacore may tell you something, I would recommend that you contact Support.
I’ve submitted an ESR and included my Lotus Notes & Domino Fault Reports database - we are seeing lots of these “notes2.exe gone missing” crashes with the 8.5.1 client (regardless of FixPack). We also see a fair amount of “Dump Event “gpf” (00002000) received” crashes with the 8.5.1 client.
Subject: I’ve seen this on one of our clients as well.
Same error
PANIC: Process notes2.exe (pid=5624) no longer exists. A JVM fault could be responsible. Please inspect the workspace\logs directory for java, heap, or system core files.
Console log: console_BRZN-SALESME_2009_11_16@09_03_34.log
StreamNotes: NSFDbGetNotes()->ERROR: 227=Invalid or nonexistent document
StreamNotes: Requested 1, got 0
NoteOpenCallback: n=1, TotalNotes=8, NotesToCopy=1
NoteOpenCallback: hNote=2DD6, (source)NoteID=DD812, status=0x227=Invalid or nonexistent document, hDestDB=A3
StreamNotes: NSFDbGetNotes()->ERROR: 227=Invalid or nonexistent document
StreamNotes: Requested 1, got 0
NoteOpenCallback: n=3, TotalNotes=10, NotesToCopy=1
NoteOpenCallback: hNote=2EF3, (source)NoteID=DD812, status=0x227=Invalid or nonexistent document, hDestDB=69
StreamNotes: NSFDbGetNotes()->ERROR: 227=Invalid or nonexistent document
StreamNotes: Requested 3, got 2
Thread=[110C:0005-0F8C]
Stack base=0x04870058, Stack size = 2556 bytes
PANIC: Process notes2.exe (pid=5624) no longer exists. A JVM fault could be responsible. Please inspect the workspace\logs directory for java, heap, or system core files.
stent document, hDestDB=A5
