I have one particular users mail box that does NOT display recieved messages in his “IN BOX”. The mails SO show up under “views/All Documents”.
Can anybody give me a clue as to why this might be happening, and also a solution?
Any help would be greatly appreciated,
Thanks
Ken Holsopple
Subject: A SIMPLE SOLUTION
Original thread: Notes 6.5 Inbox not showing recieved mail
Hi,
there is a pretty simple solution without deleting anything. In most cases just do the following:
DO NOT DELETE ANYTHING!
Shut down your Notes client
Open a command prompt to the operating system
go to the Notes program (!) directory
Do the following command:
c:\Lotus\Notes>nupdall -r mail\mailfile.nsf
Restart Notes
Background:
This error shows up most likely because the index of the Inbox folder is corrupt. A corrupt view or folder index can be rebuilt with the nupdall client command.
However, make sure to use the -r switch, as this option REMOVES all existing indices first, then completely rebuilds them from scratch. With large databases, this may take some time.
Using nupdall WITHOUT this switch only updates existing indices, thus not properly repairing any corrupt index.
Have fun,
Stephan Holowaty
Principal CLI
Subject: Notes 6.5 Inbox not showing recieved mail
The same thing happened to me, twice.
I created a new folder newInbox, moved all the document from ($Inbox) to newInbox, deleted ($Inbox) and renamed newInbox to ($Inbox).
Regards.
Subject: Hope ?New Mail Does Not Show Up in $Inbox but Shows Up in “All Documents” View
New Mail Does Not Show Up in $Inbox but Shows Up in “All Documents” View
Subject: Hope ?New Mail Does Not Show Up in $Inbox but Shows Up in “All Documents” View - solution
Hi My procedure to solve this problem.
On the server side try convert design of corrupted mail database from template without $Inbox in (ex. discsw6.ntf).
Next change design of mail database to correct template (ex iNotes60.ntf)
And all missing messages return to Inbox folder.
Small piece of log after convert.
Mail Convert: Opening & repopulating existing folder ‘$Inbox’
Subject: Notes 6.5 Inbox not showing recieved mail
Have you tried to refresh the design of the user´s mail file?
From de Domino Admin…
File > Database > Refresh Design
Subject: RE: Notes 6.5 Inbox not showing recieved mail
Yes I have refreshed the design of the database.
Subject: Notes 6.5 Inbox not showing recieved mail
If you’re using a local replica, the easiest thing I found for this problem (maybe not the cleanest) is to delete the LOCAL replica and create a new one from the server.
I never saw this happen when using a mail DB on the server.
Hope this helps.
Renaud
Subject: RE: Notes 6.5 Inbox not showing recieved mail
Thanks Renaud…but there is no replication involved. The mail box sits on the server.
Subject: RE: Notes 6.5 Inbox not showing recieved mail
Than maybe it will work the other way around.
Try to create a local replica. Than If the inbox is ok, delete the server replica and create an new replica on the server from the local replica.
If it works one way, maybe it works the other way !
Renaud
Subject: RE: Notes 6.5 Inbox not showing recieved mail
Hi there,
It was indeed a very nice idea to make this work the other way around, unfortunatly this was not the case.
When a replica is created from such a database the same symptomes occur in the newly created replica (doesn’t matter if it’s a local replica or a server replica)
I tried to create a new local replica
I tried to create a replica on another server
I treid to create a new replica on the same server.
None of these scenario’s did solve the issue :\
Steve
Subject: RE: Notes 6.5 Inbox not showing recieved mail
And did you try to make a new copy instead of a new replica ?
If no try to rename the mail db on the server, than create a new copy with the original mail db name and see if it works. As you renamed the original mail DB you still have a way back in case it doesn’t solve anything.
As the mail DB is on server, it shouldn’t be a big problem from the notes client.
Renaud
Subject: RE: Notes 6.5 Inbox not showing recieved mail
This has been a ‘known’ issue since R4.6.x. Lotus cannot reproduce the error - so it doesn’t happen. Hmm… but the suggestions listed in the forum are correct - remove the ‘old’ inbox. Refresh design to add the new inbox. That should do it. Then, I would sort my all documents view by date - drag the most recent to the inbox and call it good.
Subject: RE: Notes 6.5 Inbox not showing recieved mail
I agree with you !
But it would happen that some users don’t feel like a solution to loose the content of their current inbox and do a drag/drop operation… :-((
Renaud
Subject: RE: Notes 6.5 Inbox not showing recieved mail
just place the current contents of the inbox in another folder. Delete the Inbox. Refresh the design. Then drag all the contents back into the inbox.
We ran into this problem when we upgrade from 5.x to 6.5 client.
Subject: RE: Notes 6.5 Inbox not showing recieved mail
Hi.We ran into this problem after installing an all-new 6.5 server.
Mail messages would randomly disappear from users’ Inbox. More than that, those messages wouldn´t show in the All Documents view either.
Databases are in the server, no local replicas.
SOLUTION:
load updall -r mail\
which will rebuild indexes in views.
The question now is what the h*!/* caused this !!
This worked for me. Hope it helps.
Subject: RE: Notes 6.5 Inbox not showing recieved mail
same problem here after upgrading the mailfiles from 5 to 6.5.1:mails just disappear after reading them.
but they disappear only for the user!
with an admin ID they still exist on the inbox!
if I reconfigure the Notes Client, all works fine again: delete bookmarks, names, desktop and clear notes.ini, then click through the wizard again…
so it has to be a client error…
Subject: Solution not working
Hi again.I told you we fixed it with udall -r.
We did at the moment, but…
Today, messages are disappearing again.
I’ll keep trying
Subject: Notes 6.5 Inbox not showing recieved mail
We’re facing the same issue on several mailboxes.
All newly received documents are visable in the All Documents view but not in the Inbox folder.
All databases are sitting on the server and thus are not replica’s which can be replaced.
Refreshing the design does not help
Replacing the design does not help
Fixup nor Updall does help
The only way to solve this is by deleting the Inbox folder and replacing it by a new one (copied from another mailbox)
However, this only fixes the issue for newly received documents from that moment onwards and does not fix the other ones (the ones that were in the Inbox before)
Anyone any suggestions?
Kind regards,
Steve
Any suggestions?
Subject: Notes 6.5 Inbox not showing recieved mail
Hi there
I had the same problem couple of months ago. The problem was there after installing a local language pack on a english mail template. Emails where there in the all docs view but no longer in the inbox. Changing the template language back to english fixed it. I never found a solution for this problem.
Arnold