Notes 6.5.1 client hangs when closed, "NSD is still running"

Have upgraded notes 5 client to 6.5.1 on around 20 identical Windows 95 PC’s.

On 5 of them, the notes client hangs when the user exits (either clicking on the X, or file>exit)

One of these users gets an error message stating “NSD is still running” and the following log is added to the support folder.

I have found a few other places indicating this issue, but never a resolution. Is there one?

search path: .

Host Name : RECEPTION

User Name : administrator

Date : Wed Apr 27 16:38:33 2005

Windows Dir : C:\WINDOWS

Arguments : “C:\PROGRAM FILES\LOTUS\NOTES\nsd.exe” -dumpandkill -termstatus 1

OSVersion : Windows 95 4.0 (Build 67306684), PlatID=1, C (1 Processor)

INFO (0): Using NSD profile C:\WINDOWS\notesnsd.ini

inst C:\program files\lotus\notes\data already added

INFO (0): Found 2 Notes processes, matched 2

inst C:\program files\lotus\notes\data already added

INFO (0): Using NSD profile nsd.ini

inst C:\program files\lotus\notes\data already added

→ Instance# 1 : (current)

            Ini File   : c:\program files\lotus\notes\notes.ini

            Data Dir   : C:\program files\lotus\notes\data

            Prog Dir   : C:\PROGRAM FILES\LOTUS\NOTES

            Notes Build: Release 6.5.1 January 21, 2004             

        Proc List:

              C:\PROGRAM FILES\LOTUS\NOTES\NLNOTES.EXE (fffbf6ad)

              C:\PROGRAM FILES\LOTUS\NOTES\NTASKLDR.EXE (fffa0d21)

DBG(fffa2971) 16:38:34

@@@@@@@@@@@@@@@@@ Process Table @@@@@@@@@@@@@@@@@

Active Users:

UID Name

INFO PID PPID UID STIME COMMAND

    ffef0229 7e9f400d     0         ??? [KERNEL32:ffef0229]

    ffff3795 ffef0229     0         ???   [MSGSRV32:ffff3795]

    ffff3f05 ffff3795     0         ???     [ SPOOL32:ffff3f05]

    ffffd131 ffff3795     0         ???     [  MPREXE:ffffd131]

    fffe0a55 ffffd131     0         ???       [RTVSCN95:fffe0a55]

    fffeec81 ffffd131     0         ???       [DEFWATCH:fffeec81]

    fffeae71 ffff3795     0         ???     [  mmtask:fffeae71]

    fffd5e49 ffff3795     0         ???     [EXPLORER:fffd5e49]

    fffdd319 fffd5e49     0         ???       [ SYSTRAY:fffdd319]

    fffdde39 fffd5e49     0         ???       [ MGACTRL:fffdde39]

    fffdec71 fffd5e49     0         ???       [HGCCTL95:fffdec71]

    fffdf915 fffd5e49     0         ???       [  LOADWC:fffdf915]

    fffdeba9 fffd5e49     0         ???       [  VPTRAY:fffdeba9]

    fffda175 fffd5e49     0         ???       [HPJETDSC:fffda175]

    fffdb26d fffd5e49     0         ???       [ IMGICON:fffdb26d]

    fffc7745 fffd5e49     0         ???       [     OSA:fffc7745]

    fffc14a1 fffd5e49     0         ???       [MSOFFICE:fffc14a1]

 -> fffbf6ad fffbbc39     0         ??? [ NLNOTES:fffbf6ad]

 -> fffa0d21 fffbf6ad     0         ???   [NTASKLDR:fffa0d21]

    fffc7221 fffbf6ad     0         ???   [     NSD:fffc7221]

INFO (0): Starting Debugger

** Attach to [ NLNOTES:fffbf6ad]

Subject: Notes 6.5.1 client hangs when closed, “NSD is still running”

either go with support or have first a look at fatal threads last functions calls (search for fatal).

what happens suggests that notes crashes on shutting down which triggers nsd. nsd creates a report and usually tries to send it back to server (which sometimes hangs).

reading nsd-reports sometimes give you a chance to find out where it’s crashing (e.g. certain db or note). feel free to send me report by mail, i’ll have a look.

Markus Seitz

markus.seitz@icodex.com