Hi all,
i am facing a problem, our users (particular Location users- we are having offices in different location across the country)are not able to send mail to external mail id’s like “yahoo.com” and “gmail.com” etc. but i am able to send(from my office location)they are getting delivery failure report, is that anything we can do for this to solve this problem…
thanks in advance
Veena
Subject: Not able to send mail to “yahoo”, “gmail” etc… help
veena,Before anyone can onswer that question we need to have more information about you configuration and set up of your smtp enviroment…
Subject: Not able to send mail to “yahoo”, “gmail” etc… help
hello,
we are having only one server and from one location its going and from another location its not going? what may be the prob? all mail are cominng through our server only. so anybody can help me in this
veena
Subject: RE: Not able to send mail to “yahoo”, “gmail” etc… help
If you look in the Messaging Queues on the problem server, are the messages in there? If so, is internet mail supposed to route back to your office’s Domino server to go out to the internet? If the problem Domino server has its own route to the internet, is the firewall open for port 25?
If mail is supposed to route through your office’s Domino Server, does the other server have the proper ACL access to the mail.box files on your server? Is the Messaging Configuration Document setup properly for the other server?
Subject: Not able to send mail to “yahoo”, “gmail” etc… help
Send a mail to those domains with the option trace route.
This will tell you if the mail reached the mx of yahoo and gmail.
Also try to read the header of the delivery failure to see if there is a problem in the middle.
To obtain the header open the delivery failure mail go to menu View-Show-Page Source.
in the administration console try doing a trace yahoo.com to see if the server can reach it.
consult with the networking sector about DNS issues.
Verify your domain PTR is well configured.
I hope this can help you
Subject: Not able to send mail to “yahoo”, “gmail” etc… help
I did get the same problem on Domino release 8.
Actually it was the firewall that had blocked the outbound SMTP. It is a proxy rule in the firewall, that was not allowing some senders or some recipients. It is listening to the SMTP conversation, and if something bothers it, it cuts the connection.
Subject: Not able to send mail to “yahoo”, “gmail” etc… help
Veena, let’s start with some basics.
What does the delivery failure say? Where is it coming from? Your own SMTP server? An ISP? The destination domain?
Are all the users on the same mail server? If not, is one particular mail server having problems?
Are there any network issues that could be interfering with mail routing?
Since some email from your domain is getting out just fine, and some isn’t, the problem would appear to be internal (i.e., you aren’t blacklisted). But looking at what the failure message is telling you, as well as looking for what distinguishes the “failed” messages from the “successful” ones is going to get you going in the right direction.
Hope this helps. Post what you find here if you haven’t figured it out yourself and we’ll take a look and see what we can do to help.
Subject: RE: Not able to send mail to “yahoo”, “gmail” etc… help
Your message: Client Code:- 069263was not delivered to: SaikatD@XXXXX.com
because: 550 Mailbox unavailable.
this is the error message i am getting
Thaks for ur help
veena
Subject: RE: Not able to send mail to “yahoo”, “gmail” etc… help
Veena, unless you can send to exactly the same address and it gets through, the problem appears to be with the recipient. Either the address is misspelled or mis-formatted in some way, or that mailfile really isn’t available.
Like Greg mentioned, check where the failure came from. If it came from the recipient domain (yahoo, Gmail, etc.), your mail is getting through. It simply has no mailbox to be delivered to in the system.
Subject: RE: Not able to send mail to “yahoo”, “gmail” etc… help
Looks like the e-mail address isn’t valid or the mail file is over quota and isn’t accepting new messages.
And, to make sure, somewhere before or after this message, it should tell you the reporting MTA. I am guessing that the reporting MTA isn’t your server.
HTH.
Gregg