All users when trying to access company’s address book through inotes they get this error
inotes warning!sorry we are unable to process ur request time ,If u r unable to continue working in ur mail file please dismiss blla blla…
Surprisingly those are not using inotes template or using desktop client no error at all meaning simple http users has no probs.
what i did so far:
a-No rules defined at client pc , he is purely a web user.
b-Clear cache , restart browser
c- updall names.nsf -r & -v
d- fixup names.nsf
e- compact names.nsf -c
but in vain
if any one has genuine reason i will appreciate.
thanks
Subject: No body got the right solution so far
What exactly do you mean by accessing the company’s address book? Is this when the users are creating a new memo? If that’s the case then there may not be anything wrong with the mail file (as you’ve noted by your work on the names.nsf file).
Just for kicks, though, did you verify the existence of rules? They can be created via the webmail interface…
Just to test, try the following:
The ‘Send Copy To’ mail rule populates the DisplayCopyTo_Icon field with a value of “1”. To fix the documents that have been affected by this, run an agent to either remove the field from the document, or change the value to “”.
FIELD DisplayCopyTo_Icon := @DeleteField;
or
FIELD DisplayCopyTo_Icon := “”;
Create an agent with the above code in the user’s mail file. Run it on all documents. If this worked, then that means that the DisplayCopyTo_Icon field was changed somehow (most likely by a rule).
It’s worth a shot at least…
Subject: RE: No body got the right solution so far
Thanks Chris
Cetainly yes , when user try to create new memo and try to select recepient from our organization main address book
the get this error msg.
Just for calrification there are 2 entirely different web interface if u use ordinary basic web interface YES u can definitely create
rule but but if u use inotes web interface u cannot create rules at all its specifically stated in help there.
As i told earlier that i m having this problem with my iNotes users not with the basic web interface .
Users cannot create rules at all by any means i have checked.
even though i have run the agent but no luck :<
i wish if i could resolve it soon
Subject: RE: No body got the right solution so far
The issue with the rules have been addressed in version 6.02. I do not know if it will resolve your issue, but it is worth a shot. There are two templates distributed with R6.02 inotes6.ntf and inotes60.ntf.
HTH