New value added to dialog box not visible to everyone

HCL Domino Domino Forum
1

My team uses a corporate database for storing team documents. There is an admin function which allows you to add to a list of category values that are then referenced in the main document. A co-worker of mine added a new category value, but that new value did not show up in the dialog box. I created a new document and was able to see the new option. I added a new category value and the result was the same, I could see the new option but he couldn’t. If he opens up the document, that new value will show up at the bottom of the sorted options list, confirming that the client doesn’t think it’s part of the designated list.

Other people are also able to see the change, just not this one person (as far as is known). We both have the same ACL, so it doesn’t seem to be a permissions problem. He’s cleaned his workspace and restarted Notes out of desperation. The design of the db is hidden so I can’t peek into it to see what could cause this behavior.

Any suggestions?

2

Subject: just an idea

It’s a shame you can’t see the design, because that would really help you figure it out.

Is everything contained in this one database? I just want to make sure this list of options is not on some other database. If it is, does your primary database look at a server replica or a local replica?

Is the primary database on a server or a local replica? I have had situations where I thought everyone was working on a server, and somebody on their own had created a local replica that stayed out of sync all of the time, because they didn’t replicate regularly.

Just an idea.

  • Matt
3

Subject: Sounds like a cache issue

which would mean the application is working as designed. Users need to get out of the application – close all windows on it – and reopen to see the new values.