When the Director tries to delete a mail, notes just hangs for 1:30 min to 2:00 min. I tried to add cache=c:\program files\lotus\notes\data\cache.ndk to the notes.ini. That didnt worked
later I compacted with compact -C -D -i and ran the Fixup -R and Updall -R Deleted index and created new one. Refreshed the views with shift+Crtl+F9
I also tried to replace the design to old template and changed it back to new one.
still he is complaining that sometimes it is hanging for 1:30 to 2:00 minutes. Its very frustrating thing and need to fix it ASAP…
Well, since its a DIRECTOR…I would just verify its nothing with the db (hit it with another client) and then if db is clean do reinstall of the Notes client as you surely are looking at a client issue…
Does it happen when you hit the mail db with another client, from another box ? If not, you have a client issue - if you have installed/re-installed the Notes client, then it is something with his either physical layer hardware or his OS/network driver stuff. Don’t try to figure out whats wrong if this is A DIRECTOR (oh. my. god. I’m shaking) just swap the stuff out and be done with it
I finally updated his client from 6.5.4 to 6.5.6 couple of months back and since then… I haven’t received a single call from him. The bottom line is … 6.5.4 client is very buggy.
Subject: Need Urgent Helpt to solve DIRECTOR’s Problem
If you are wondering about the lack of response to your post, you might consider:
Your tone (most people outside your company would not consider a Director complaining about speed an Urgent issue requiring them to drop what they are doing to help you)
Your use of Capital letters
Your use of the words Urgent and ASAP
Your insistance on being helped by GURUs
Your lack of details (does it only happen to one mail file? what is the size of the mail file? how many docs in the Inbox? does it do the same thing on the local replica as well as all server replicas? etc.)
Before giving any lecture… IF YOU CAN… first give a working solution and give that SH**.
As I told in the mail… It happens only to this user.
He got 30,000+ docs.
his mail file is 3 gb plus… (Dont tell me that it need to be 50MB or 100MB… This is a Director… so No LIMIT currently… and after sometime… I will enable the quota for this guy too.)
The problem is most likely either with the # of messages in the Inbox (I have seen mail files come to a halt with 1/2 your number) or the size of the mail file (has an offline compact been done recently? What about one for the local replica)?
That fact that he is a Director doesn’t mean much when troubleshooting.