Missing graphics in received e-mail

HCL Domino Domino Forum
1

I have one end user that inbeds a screen capture or a document or database link into an e-mil and sends it to a coleague on the same mail/home server. When the recipient opens the e-mail, the link or graphic is missing. He demostrated this for me by sending the e-mail to himself.

I’ve tried looking in the troubleshooting section of the site and can’t find anything that exactly matches what he is doing. I checked the obvious things like in his person and location document and they seem to be fine. I even sent an e-mail from his database to myself and I see everything.

What am I missing?

2

Subject: Do you see any of these happen?

  1. Does the user get the images as attachment?

  2. Does the user see “show images” link towards the top of the email?

3

Subject: Also, Try This

Good Afternoon Phillip,

I’ve seen issues rendering when users have “Do not show remote images without my permission” enabled in their User Preferences, which can be found under User Preferences → Mail → Internet → Image Security:

I would check this setting. In addition, as the previous Reply mentioned, for those users that want this enabled, check to see if they have an option in the Header to “Show Images”.

Hope this helps!

Regards,

-Bob

4

Subject: It’s weird…

Of the 400+ users I have, he is the only one experiencing this problem. I’ll check the preferences again, but it seems like it’s more a corruption that a settings issue.

Thanks for the response!

5

Subject: Normal Problems

Normally the problem is the box with the red X or the winmail.dat problem. This is a new one on me.

6

Subject: Intersting…

I’m unsure if you were able to resolve the issue Phillip. If the issue is localized to seeing it on 1 Notes Client, then it may be related to Anti-Virus. I’ve seen strange issues where it doesn’t let images render on rare occasions. Image rendering has been something that has been worked on throughout Notes Releases and is getting much better with the new features.

Sorry I couldn’t be of much more help - good luck!

Regards,

-Bob

7

Subject: Thanks!

I am having the end user suspend his AV and see if it corrects the problem. Right now we are in the middle of a merger and I can’t be sure which AV program they are using.