Every 90 days, we have users complaining about email missing from their Inbox. The email IS in All Documents, but not in the Inbox. We have no Archiving setup at the server or the clients. We have nothing in a policy that runs every 90 days. We have no tasks running every 90 days.If anyone has any idea, please let me know.
Subject: RE: Missing emails after 90 days
Please forgive me for asking; Are you absolutely sure that there is not a policy set up, for mail, that is doing this? This is SO indicative of how the policy works. The other suggest I have is to go to File, Replication, Settings, and take a look to see that documents aren’t be removed after 90 days. 90 days is the default.
Subject: Found the answer
In the server document, there is a field for an InboxCleanup agent. It is set to run according to policy (which is a default Adminp process). We changed it to only run for selected user, and we left the user field blank. The default was to enable and run the agent every 90 days, then disable the agent when finished with the particular mailfile.This has been haunting us for almost a year now. Hopefully this will eliminate future problems.