Emails moved and stored in folders are no longer shown in those folders. They do appear in All Documents, but the user created folders are all empty now. She cannot recall exactly when this began to occur. We have made no changes to templates or design of the mail8.ntf in use. I ran fixup and compact with default options without success in solving the problem. I am sure this is a common problem although I have yet to experience it. Thanks in advance for your help.
Subject: two possibilities…
I can think of only two things that would cause this.
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Someone moved the documents to some other folder. (Choosing Move, not Add). Possibly, they later deleted that other folder, leaving the documents not in any folder.
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The documents were cut and pasted from the All Documents view. When pasted into the database, they wouldn’t have their original folder association.
The only solution to get them back in the folders without the user doing so manually is to restore the file from a backup from a time when they were in their folders. Then copy/paste in any newer documents.
Subject: Thanks
Thanks Maria - I will have a look back at the backups.
Regards,
WLZ
Subject: This might be a good tool to hep with the restore…
Peter Närlund, http://domainpatrol.org