Message Tracking not working

HCL Domino Domino Forum
1

Message tracking has not working since we upgraded to 8.5.1 ( from 7.0.2 ).

The MTC task is up and running. Am i missing anything else?

2

Subject: Is not working…

…hopw do you know?U cant run reports?

Check the agents.

Is the mtstore.nsf okay?

Is it collecting stuff?

3

Subject: forwarded to development

4

Subject: Configuring MT

Verify that you have MT configured correctly on your server.

http://publib.boulder.ibm.com/infocenter/domhelp/v8r0/index.jsp?topic=/com.ibm.help.domino.admin.doc/DOC/H_CONFIGURING_MESSAGE_TRACKING_WITH_THE_DOMINO_ADMINISTRATOR_OVER.html

On the server console execute “show server” and verify the following:

Mail Tracking: Enabled

Troubleshooting, verify:

  • mtdata directory exists on the server

  • .MTC files are created in the mtdata directory on the server and include message tracking data from the router

  • “Domino MailTracker Store” (mtdata\mtstore.nsf) has been created on the server and tracking data exists in the database

Have you tried:

  • Mail Tracking through the Administration client UI

  • Mail Tracking through the end-user mail file

5

Subject: Report

I might be confusing things here. It is the reporting that is not working. Tracking works ok, however when i run a report for email i get no results.