When trying to recall a message that was sent to a large group or recipients an error pops up. The errors has to do with 32k or 64k field size limit.
Message recall extracts all of the group members. It the size is over the field size limit that error will occur.
It would be nice if Recall did not extract all of the group memebers and just listed the group it was sent to. Perhaps that would alleviate the field size limitation?
There is an SPR for this, BSTS7KVDDJ. Does anyone know when this might be addressed?
Thanks,
Subject: Re: Message Recall to large number of recipients does not work
I ran into that limitation a while back, too. Anything over 255 is too many…
It is very annoying and unfortunate.
Note: Here are two more SPRs I was told were related to this issue:
KSAA7ME879 and MPAA7L9AWF
The best way to encourage it to be resolved is for everyone who cares about it to open up a PMR and get added to the customer list for the SPRs. To directly quote support: “As we receive more calls about this problem the spr’s are placed higher on the weight scale.”