I have an end user, He has encountered strange problem. Randomly, his some messages in inbox don’t have “body” field. I can sure that the message in sender’s mail database have message “body”. As a result, he sometimes got blank message. He have to ask sender resend message, in most case, resend message is OK with message “body”.
even the sender have the same home server with him. this case occured some times.
I ivestigated that the random message’s mailer always is from “DAMO”. However, Most messages from DAMO client will been display normally.
I am very appreciate if someone can give me a clue to troubleshooting this problem.
Subject: Delete temp files
You need to delete the DAMO temp files before launching Outlook. Here is an example batch script (works on Outlook 2007) you can use to launch outlook instead of the built-in Outlook shortcut (and make sure they restart Outlook at least daily:
del “%userprofile%\Local Settings\Application Data\Lotus\DominoforOutlook\tmp*.tmp”
“C:\Program Files\Microsoft Office\Office12\Outlook.exe”
Subject: Thanks
Thank you very much. I will try it and give you result.
Subject: Many thanks to Ben Erickson.
Many thanks to Ben Erickson.
I do it as your desicription. It worked. And untill now. the end user don’t have blank message any more.
Many thanks again