I have a user who forgot his password. Is there a way to move or copy his id file to an ID Vault so that I can change the password and download a copy for his notebook?
Subject: Sorry, no, there are no back doors for the Notes ID vault to exploit.
Copying an ID file with an unknown password into a Notes ID vault wouldn’t give the vault the ability to decrypt that ID file. The ID has to be “vaulted” before the password is lost for the vault to be able to unlock it.
Subject: I’ve trid this and I worked
Just recreate this user. The registration process will see an existing person record in the NAB and prompt you if you want to update it. Before you do this, though, make sure to move the user’s mail file out of the mail directory or the registration process will want to delete it. After the user is created, you can move the mail file back into the mail directory replacing the new database created via the registration process. Hopefully, your users don’t encrypt mail or the won’t be able to read it with the new id.
Subject: Re-registering the user also denies the user access to encrypted databases.
Subject: Extract Recovery Password
Not sure if you had ever configured the Recovery Information on your server. If you did you can go to the configuration tab in the admin console, then certs, and extract recovery password. If you are authorized to extract the password you’ll be prompted for the id file you want to extract a password from. Use the id file from the users laptop and you be given a recovery password. Then the user can click the I forgot or Recover my password option when they try to sign in, they’ll use the extracted password that you got earlier. It will then force them to change their password. This process has been in place long before ID vault, it should still work. This would not damage any encrypted emails either.