We have a mailin database where we have put the owner name in as, for example, “XXXXX”. Sometimes when we create a memo from this database, we are getting inconsistent results:1. The email is from XXXXX with my name as the Sent By - when the user clicks on Reply it goes to XXXXX (preferred)
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The email is from XXXXX but with Sent To with my name and it is stored in my Sent box - the user clicks on Reply and it goes to me, not XXXXX (not wanted)
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The email appears to be from me and it is in my Sent box, replies to go me (not wanted).
We want the following situation:
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emails to users appear to be coming from XXXXX (ok if Sent by is me)
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emails are stored in XXXXX’s sent box
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replies from users auto-populate XXXXX in the To:
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this would occur if using Create Memo, and any Send functionality we build.
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in most cases we will be sending an email from this mailin db from a form, so we have altered the Mail and Reply to inherit three fields from the work request form (ie, a reference number and subject). This allows us to store the form and all corresponding email together within this database.
I have worked with this for a while and cannot figure out what is causing the inconsistency.
Note: I have even tried altering all of the fields that remotely look like a “from” and hardcoded in XXXXX, but when I check the email at the user end, the app is putting in my address as the From and the inetFrom (even though I have hardcoded XXXXX everywhere I can think to do it).
Any help or suggestions would be appreciated.