We’re running Domino 6.0.2 CF1 and Notes 6.0.3 on all client machines. We have setup mail-to’s to forward emails to a set of databases based on a custom template we developed, which includes an agent that runs as email arrives and categorizes the email under Correspondence, Email. When we compose a new email, and bcc the database mailto, the email gets categorized in the database under Correspondence, Email. It appears correctly in the Main view.
When we reply to an email, and send this reply email to the database, it does not appear under Correspondence, Email under the Main view. If we choose the All Chronological or the Author view, the email is visible.
We think we’ve traced the problem. Main view has the “display responses in hierarchy” checked. This won’t work, because the db doesn’t have the parent document. If we uncheck the box, then the docs appear, but we lose the benefit of the hierarchy for true response documents.
We can’t figure out how to force the reply emails to NOT be response documents. We changed the All Chronological view to not display in hierarchy.
We need to figure out how to get an agent to delete the $REF field so the email replies lose their link to the parent document.
Thank you!